B011515

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SI B01 15 15
Warranties
August 2015
Technical Service
SUBJECT
Front Propeller (Drive) Shaft: Limited Warranty Extension to 10 Years/120,000 Miles
MODEL
E70 (X5 xDrive35i, X5 xDrive50i, X5 M, and the X5 xDrive35d)
Model years 2011, 2012 and 2013 produced from 4/6/2010 to 4/30/2013
E71 (X6 xDrive35i, X6 xDrive50i, and the X6 M)
Model years 2011, 2012, 2013 and 2014 produced from 4/5/2010 to 4/30/2013
E72 (X6 xDrive50i Hybrid)
Model year 2011 produced from 4/15/2010 to 9/12/2011
INFORMATION
For the above-referenced vehicles, BMW of North America, LLC (“BMW NA”) is extending the
limited warranty for the:
• Front propeller (drive) shaft to 10 years/120,000 miles as determined by the vehicle’s
original in-service date
Item #1: This “component-specific”
limited warranty extension applies to
defects in materials and workmanship
and is subject to the applicable vehicle
and coverage eligibility requirements,
exclusions and limitations that apply to
the BMW New Vehicle Limited
Warranty for Passenger Cars and Light
Trucks.
This bulletin is notice of a “limited warranty extension.” This is NOT a notice of a Recall or
Service Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing problem
with this component.
Customer Notification Letter – VIN and Component-specific Warranty Extension
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Even though this is NOT a Recall, BMW NA will be sending VIN-specific “customer notification
letters,” in a “phased” release, beginning on or after August 24, 2015. A sample letter is attached.
ELIGIBLE BMW VEHICLES
To assist you in identifying the eligible vehicles, the DCSnet Warranty Vehicle Inquiry has been
updated with the “Vehicle Comment” shown below:
BMW NA has extended the limited warranty for the front propeller (drive) shaft on
this vehicle to 10 years/120,000 miles as determined from the original in-service date,
subject to the applicable vehicle and coverage eligibility requirements, exclusions and
limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars
and Light Trucks. Please see SI B01 15 15.
Note: Always check the DCSnet Warranty Vehicle Inquiry “Vehicle Comments” and the “Repair
History (Claims)” sections first, before performing any repairs.
PARTS INFORMATION
Please refer to the Electronic Parts Catalog (EPC/ETK), using the customer’s VIN to locate the
replacement part numbers.
Note: Only order the necessary parts, in the quantities needed, for customers’ vehicles that
have confirmed issues.
Also, refer to ETK and the repair instructions for onetime-use fasteners and component information
regarding additional and/or replacement screws, gaskets and seals that need to be installed and
claimed.
WARRANTY INFORMATION
The front propeller (drive) shaft limited warranty extension to 10 years/120,000 miles applies to
“eligible US-specification BMW vehicles” that are registered, operated and have their covered
repair performed by an authorized BMW center in the United States (including Puerto Rico).
Should the Front propeller (drive) shaft fail again, this component is covered by the remaining
portion of the extended limited warranty coverage period.
The existing limited warranty coverage for all other parts has not changed.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside
the United States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not
covered under the terms of this limited warranty extension.
Claim Submission – Qualifying Repairs
Claim this work with the defect code and labor operations provided below.
Defect Code:
26 20 90 13 00
Front Propeller
(Drive) Shaft
Limited Warranty
Extension
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Labor Operation:
Labor Allowance:
Description:
26 20 001
Refer to KSD2
Replacing propeller
shaft, front
Work time (WT)
Performing
inspection/diagnosis
of the front propeller
shaft (Vehicle
already in the
workshop and raised
on a lift)
And, if necessary
26 99 000
If you are using a Main labor code for another repair, use the Plus code labor operation 26 20 502
instead.
Refer to KSD2 for the corresponding flat rate unit (FRU) allowance.
Work time labor operation code 26 99 000 is not considered a Main labor operation. However, it
does require an individual punch time and an explanation on the repair order and in the claim
comments section.
And/or:
When other additional work and/or parts are required as a “direct result” of this issue, including the
applicable labor operations listed in KSD2 and/or work time to adjust for overlapping labor, claim
these items under the defect code listed above.
And, if necessary:
Sublet – Bulk Materials
Sublet Code 4
See sublet
reimbursement
calculation below
Reimbursement for the repairrelated bulk materials (Do not use
part numbers for claim
submission)
Sublet reimbursement calculation for claiming the used quantities of repair-related bulk materials:
• BMW part numbers at dealer net plus handling, or
• Other materials not available through BMW and obtained locally are at cost plus 20 percent.
Enter this material cost in sublet and itemize the amount in the claim comment section.
Overlapping Labor – Associated and/or Other Repairs
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If invoicing KSD2 flat rate labor operation codes for the additional repair work results in
overlapping labor being claimed, please invoice work time labor operation 00 50 000 for the
additional time (FRU) minus the overlap instead.
Work time labor operation code 00 50 000 is not considered a Main labor operation.
On the repair order and in the claim comment section, please identify the labor operations that labor
operation code 00 50 000 replaces and itemize the claimed FRU amount.
Associated Repairs: When work time labor operation 00 50 000 is used as an extension of the
repair outlined in this bulletin, a separate defect code and punch time(s) are not required.
Other Repairs: When work time labor operation 00 50 000 is used for work that will be claimed
under a different defect code, separate punch time(s) are required.
Previous Customer-pay Repairs – Limited Warranty Extension Reimbursement
As provided and outlined in the “Customer Notification” letter, under this extended limited
warranty, BMW of North America, LLC (“BMW NA”) will provide reimbursement for “qualifying
customer-pay repairs” that were performed on an eligible vehicle prior to the release of the
customer notification.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements,
exclusions and limitations that apply to the BMW New Vehicle Limited Warranty for Passenger
Cars and Light Trucks.
Requesting Reimbursement for a Previous Repair that Qualifies
For a customer to request reimbursement for a “qualifying customer-pay repair” performed either
by an authorized BMW center or independent repair shop located in the United States (including
Puerto Rico), please have him/her submit his/her reimbursement request online at www.BMWRP.com under the following reference (Beginning on or after August 10, 2015):
• B-ELWR 2015 Front Propeller (Drive) Shaft 10Y120M
This website provides information regarding the required supporting documentation and alternative
methods to submit a reimbursement request.
Repairs that do not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and had their repair performed
outside the United States and Puerto Rico and/or the diagnosis and repair of other unrelated issues
do not qualify for reimbursement.
ATTACHMENTS
View PDF attachment B011515_Sample_Letter.
[ Copyright ©2015 BMW of North America, Inc. ]
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