Parts Update - J

Service Bulletin Details

Public Details for: Parts Update - J

Status of parts ordering - sprinter


- 2008 - 2007 - 2006 - 2005 - 2004 - 2003 -

One Mercedes-Benz Drive
Samdy Springs, GA 30328
Parts Assistance Center
TO:
Parts Managers and Parts Advisors
FROM:
RE:
Weekly Parts Update
DATE: July
20th, 2018
ETA REQUESTS
Please be reminded that ETA requests are to be submitted via the Exception Report tab in Paragon.
SPECIAL PROCUREMENT ETA REQUESTS
Please email SP case inquiries to [email protected]. Please ensure that you include the SP case
number, Paragon/Part/VIN numbers with your inquiry. CB5 orders/inquiries should be emailed to [email protected].
PROGRAMS AND PRODUCT UPDATES
PAC Fax Disconnected
Effective immediately, the PAC will no longer have a fax number. Please use the Lockset form in Paragon 2.0 when
ordering locksets.
XPPI – Electronic Parts Catalog
As discussed in this week’s webinars, the XPPI tool will be available on July 18, 2018. The webinar session and Q&As
will be posted on the PAC website; ETA – week of July 16th. Access is available via NetStar to all Parts team member
with a D7 User ID.
The XPPI User Document is posted on the PAC website and available to download under the Resources tab →
Electronic Parts Catalog (EPC) → Xentry Portal Parts Information (XPPI) User Document (July 2018).
Please submit all questions and feedback to [email protected].
Warranty Webinar – Sprinter
Topics to be covered:
How to Appeal a Claim in EVA, How to Rework a Claim in EVA and How to Create ESKULAB/AOM Authorization in
EVA
July 26
Central and Northeast Region 11:30 am – 12:30 pm EST
Southern and Western Region 1:30 – 2:30 pm EST
Connectivity:
Phone:
https://mbusaes.adobeconnect.com/warrantywebinar
(888) 394-8197 / Access Code 460 843 3934
Please refer to the Warranty Webinar – July 2018 NCA for additional information.
1 | Sprinter Weekly Parts Update – July 20, 2018
PROGRAMS AND PRODUCT UPDATES (continued)
XENTRY Update Service (RDS Box)
The Xentry Update Service allows diagnosis updates, control unit software, Digital Operator’s Manuals and AKUBIS
® training content to be downloaded online. This is now made possible with the “Retail Data Storage Box” (RDS
Box). This will replace the DVD’s currently provided, and the DVD’s will not be available after 10/2019. The RDS
Launch Supporting Documentation is available on STAR TekInfo NG and CV TekInfo.
- STAR TekInfo NG>>StarDiagnosis/XENTRY>>Retail Data Storage (RDS Box)
- CV TekInfo>> StarDiagnosis/XENTRY>>Retail Data Storage (RDS Box)
Please refer to the Xentry Update Service (RDS Box) NCA dated July 20, 2018 for additional information.
2 | Sprinter Weekly Parts Update – July 20, 2018


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