SSM73302

12/7/2018
TOPIx - SSM73302 - SIM Card Insertion (InControl Touch Pro Only)
Reference
SSM73302
Models
Discovery / L462
Range Rover / L405
Range Rover Sport / L494
Range Rover Velar / L560
Title
SIM Card Insertion (InControl Touch Pro Only)
Category
Electrical
Last modified
08-Nov-2018 00:00:00
Symptom
207000 Entertainment Systems
Attachments
1SIM Card Insertion attachment.pdf (1SIM Card Insertion attachment.pdf)
Content
Issue: SIM card does not latch in SIM slot or cannot be read.
Cause: Nano SIM card with ‘Nano to Micro SIM’ adaptor or SIM card orientation incorrect or SIM card not
fully inserted.
Action: Refer to the steps below and the attachment for SIM card insertion:
1. Use Micro SIM cards only. Single piece without adaptors are recommended.
Use of two piece ‘Nano to Micro SIM’ snap out Adaptors are not recommended as the Nano SIM may not
be supported securely resulting in the adaptor becoming trapped inside the SIM slot. Permanent damage
to internal pins will occur and SIM card will no longer be recognised by the reader. Please refer to
attachment 'A'.
Note: Adapters that have an adhesive backing may be used and can be purchased seperately.
2. Ensure SIM card is inserted with chip facing forward and corner ‘cut out’ on outboard edge. Refer to
attachment 'B'.
Note: SIM card will bounce back if orientation is incorrect. Refer to attachment ‘B'.
3. Ensure SIM card is fully inserted to engage latch mechanism. refer to attachment 'C;'.
Note: SIM card must be pushed in beyond the panel surface to engage latch. Use your fingernail or with
a tool, to push SIM card downwards. Listen for a ‘click’ when latch is engaged.
Note: SIM will bounce back if not pushed in far enough.
If the SIM card cannot be inserted successfully and a replacement User Interface Panel (UIP) is required,
please submit an ePQR with a photograph of the front face of the old UIP and the SIM card and replace
the UIP where necessary.
https://topix.landrover.jlrext.com/topix/content/document/view?id=940073
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12/7/2018
TOPIx - SSM73302 - SIM Card Insertion (InControl Touch Pro Only)
Technicians - Please rate this SSM and provide comments so that future communications can be
improved.
1 = Poor – Basic information provided – The SSM does not help me resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially helps me resolve the customer
concern.
5 = Excellent – All required information provided to resolve the customer concern.
https://topix.landrover.jlrext.com/topix/content/document/view?id=940073
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