T-SB-0176-16

T-SB-0176-16
December 13, 2016
2017 4Runner Pre-Delivery Service (PDS)
Service
Category
General
Section
Pre-Delivery Service
Market USA
Applicability
YEAR(S)
MODEL(S)
2017
4Runner
ADDITIONAL INFORMATION
Introduction
Pre-Delivery Service (PDS) is a critical step in satisfying your dealership’s new car customers.
Customer feedback indicates the following areas deserve special attention when performing PDS:
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
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Careful inspection for paint chips/scratches and body dents/dings.
Proper operation of electrical accessories (including interior light, clock, and radio reset).
Interior cleanliness.
Proper function of mechanical systems.
Customer retention and proper maintenance of vehicles has been a major focus for Toyota. To
help remind customers that regular oil changes are essential to the proper maintenance of their
vehicle, dealers are required to begin installing a first oil change reminder sticker prior to delivery.
By doing this, customers will be reminded to return to your dealership for their first oil change.
Your current oil change reminder sticker may be used. (See PDS Check Sheet item 11 of “Final
Inspection & Cleaning.”)
A PDS Check Sheet has been developed for the 2017 model year 4Runner. Some check points
have been added, expanded, or clarified. Bulletins are available for items in bold type.
Warranty Policy
If the need for additional repairs or adjustment is noted during PDS, the required service should
be performed under warranty. Reimbursement will be managed under the warranty policy.
The Warranty Policy and Procedures Manual requires that you maintain the completed
PDS Check Sheet in the customer’s file. If you cannot produce a completed form for each
retailed vehicle upon TMS and/or Region/Distributor audit, the PDS payment amount will be
subject to debit.
An additional Repair Order completed in conjunction with normal PDS MUST have time
punch/flags for service. If multiple repairs are performed, separate time flags MUST be punched
for each repair.
© 2016 Toyota Motor Sales, USA
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2017 4Runner Pre-Delivery Service (PDS)
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
001013
Pre-Delivery Service (PDS)
1.1
–
–
–
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream 2.0*
Techstream Lite
PART NUMBER
QTY
TS2UNIT
ADE
Techstream Lite (Green Cable)
TSLITEPDLR01
1
TSLP2DLR01
* Essential SST.
NOTE
Only ONE of the Techstream units listed above is required.
Software version 11.30.037 or later is required.
Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
Before Inspection
When performing new car Pre-Delivery Service, install short pin before moving vehicle from
storage lot so that Functional Operation checks can begin as soon as vehicle is moved into the
service stall.
1. Install short pin – see check sheet
Functional Operation
Apply parking brake and cycle ignition “IG-ON,” place gear selector in reverse, turn on lights and
rear defogger. Unlock ALL doors, release fuel door, release luggage compartment hatch.
1. Check dome, courtesy, map, and sun visor lights*
2. Check warning/indicator lights, gauges, and horn
3. Check windshield wipers and washers
4. Check headlights, instrument lights, turn signals, emergency flashers, and brake lights
5. Check inside/outside rear view mirror operation/adjustment
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2017 4Runner Pre-Delivery Service (PDS)
Functional Operation (Continued)
6. Check cigarette lighter* and power outlets
Check the power outlet using an electrical accessory designed for this use.
7. Check sliding roof*
8. Check audio/navigation*/backup camera* systems and set clock
For navigation, set the destination search area to local position.
9. Check auto-running boards*
10. Install shift-lock override button cover
Walkaround Inspection
Starting at the left front door, check window and door lock operation and the operation of ALL power
windows and door locks from master switch, on vehicles so equipped. While walking around vehicle
in a counterclockwise direction, open the left rear door and check operation of window regulator and
door lock, and set child safety door locks to the normal (unlocked) position. Assure tightness of
interior garnishes and check seat belts. Inspect luggage compartment contents and lights at the rear
of the vehicle. Repeat checks at the right rear door. Inspect the right front door window regulator,
lock operation, and garnishes. Check seat and seat belt operation. Continue on around to the front
of the vehicle, checking the lights.
1. Check Smart Key System* – T-SB-0037-16
2. Check door and door lock operation, including each wireless remote control/theft deterrent system*
3. Check window operation
4. Check that engine starts with ALL keys
5. Check that child safety door locks are in normal (unlocked) position
6. Check seats and seat belt operation
7. Check rear defogger/rear view mirror defogger*
8. Check side marker, tail, backup, and license plate lights
9. Check luggage compartment light* and trim appearance
10. Check jack and tool installation
11. Check headlight aim
Refer to the Repair Manual for procedures.
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2017 4Runner Pre-Delivery Service (PDS)
Under Hood
1. Check engine oil level
2. Check brake and power steering fluid levels
Visually inspect using see-through reservoirs.
3. Check engine coolant level
4. Check windshield washer fluid level
5. Check battery State-of-Charge using Digital Battery System Analyzer
Refer to Service Bulletin No. T-SB-0039-16, “Battery Maintenance During PDS”.
NOTE
Battery SOC should be a minimum of 75%. Please enter the SOC Reading on the space
provided on the check sheet and attach the printout to the check sheet.
6. Inspect for fuel, oil, coolant, and other fluid leaks
Under Vehicle (On Hoist)
1. Remove disc brake anti-rust covers/anti-corrosion wheel film* – PD017-04
Visually inspect rotors for rust.
NOTE
For best rotor rust prevention, retain wheel film on vehicle until just prior to
customer delivery.
2. Inspect tires for defects/damage
3. Activate Tire Pressure Warning System (TPWS) – T-SB-0174-16
4. Install wheel covers/caps/spare tire wheel covers*
5. Inspect for fuel, oil, coolant, and other fluid leaks
6. Inspect under the vehicle for damage, rust etc.
7. Visually check bolts and nuts on chassis and powertrain for looseness
8. Install rubber body plugs (stored in glove box or center console)*
Road Test
A complete road test helps assure customer satisfaction. Drive vehicle over a variety of road
surfaces and driving conditions. Check for unusual noise and driving performance.
1. Check cold engine operation
Check starting and fast idle operation performance.
2. Check engine operation during warm-up
Check that engine operates smoothly during warm-up.
Check for unusual noise, engine vibration, rough idle, etc.
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2017 4Runner Pre-Delivery Service (PDS)
Road Test (Continued)
3. Check engine operation at normal operating temperature
Check engine performance over a broad range of driving conditions, including idle quality,
acceleration, cruise, and deceleration.
4. Check automatic transmission operation
Check automatic transmission operation, including operation in each range, neutral start
switch, and shift lock system.
5. Check brake and parking brake operation
Check brake function, including unusual noise, parking brake performance, and ALL related
brake system indicator lights.
6. Check steering operation and off-center/vehicle pull/flutter
Check steering function.
Check steering off-center/vehicle pull/flutter.
7. Inspect for abnormal noise and vibration
8. Inspect for squeaks and rattles
9. Check front and rear* heater and A/C operation
10. Check cruise control operation*
Check cruise control, including On-Off switch, “SET/COAST,” “RESUME/ACCEL.” And
“CANCEL” functions.
11. Check front seat heater/ventilation operation*
12. Set/calibrate compass* – see check sheet
Final Inspection & Cleaning
1. Remove interior protective covers, unnecessary labels, tags, etc. (Remove protective covers
just before delivery to customer.)
Remove plastic covers from door panels, seats, head restraints, and sun visors, as required.
Remove labels, tags, and stickers (except those containing owner information).
NOTE
Customer information labels, such as the fuel caution, airbag warnings, and bumper labels,
MUST be left on the vehicle until delivery to a retail customer.
2. Visually inspect ALL interior parts for installation, damage, fit, dirt, etc.
3. Verify floor mat application and install using retaining clips* – T-SB-0038-16
4. Verify green light is illuminated on SOS (Safety Connect) button*
5. Remove Rapgard™ and clear protective bumper film*
Ensure that ALL residue is removed.
6. Wash and clean vehicle
7. Inspect paint finish for scratches, chips, rust, dents, damage, etc.
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2017 4Runner Pre-Delivery Service (PDS)
Final Inspection & Cleaning (Continued)
8. Install front bumper lower side support – see check sheet
9. Install roof rack leg covers and cross bars* – T-SB-0173-16
10. Inspect exterior body parts for proper installation, damage, rust, etc.
11. Place oil change sticker on inside of windshield, top left corner
Complete the mileage or date recommendation and apply the oil change reminder sticker
to the inside of the windshield, top left corner. You may use your current oil change
reminder sticker.
12. Install front license plate and mounting bracket* – see check sheet
13. Place Owner’s Manual portfolio* in glove box
14. Perform Techstream Health Check
Perform Health Check to ensure that diagnostic trouble codes are not present. Health Check
results can be printed for the customer at delivery, or for the dealer file, using the Diagnostic
Report function.
*Inspect or install when equipped or required
© 2016 Toyota Motor Sales, USA