H0F-Region Lette

INTEROFFICE MEMORANDUM
Original Publication Date: August 28, 2017
To:
All Toyota Region and Private Distributor General Managers / Vice Presidents
From:
Bob Waltz
Group Vice-President, Product Quality and Service Support
Subject:
Limited Service Campaign H0F – Remedy Notice
Certain 2005 – 2010 Model Year Tacoma
Certain 2007 – 2008 Model Year Tundra
Certain 2005 – 2008 Model Year Sequoia
Frame Corrosion Resistant Compound (CRC) Application
Specific information for Region support is provided below.
Toyota will initiate a Limited Service Campaign (LSC H0F) to apply Corrosion Resistant Compound to key areas of
the vehicle’s frame for the following vehicles located in the 20 Cold Climate States1:
•
•
•
Certain 2005 to 2010 Tacoma** - Available
2007 to 2008 Tundra – Not Yet Available
2005 to 2008 Sequoia – Not Yet Available
On May 21, 2017, a settlement of claims in a class action lawsuit regarding frame corrosion was finally approved.
This finally approved class action settlement includes inspection of the customer’s frame, and if the frame meets or
exceeds the Rust Perforation Standard based on the Court-ordered inspection criteria, the frame will be replaced at
no cost to the customer.
This settlement will also include CRC (Corrosion Resistant Compound) application. Toyota is currently preparing
parts for CRC application process. When available, CRC application will only be available for vehicles registered in
the Cold Climate States1 that pass frame inspection criteria, and did not:
•
•
Previously have the frame replaced, if a Tacoma and/or:
Previously had the frame sprayed with CRC under any previous campaign, if a Tacoma
Activity
Frame Inspection
Tacoma Frame CRC
Application
2008 Sequoia Frame
CRC Application
Tundra Frame CRC
Application
2005-2007 Frame
CRC Application
Estimated Launch Timing*
Available
Notes
As necessary
Available
September 2017
September 2017
Only for vehicles that do not meet or exceed the Rust
Perforation Standard based on Court-ordered inspection
criteria; only for Cold Climate States1; expires May 20,
2019
September 2017
* Estimated Launch Timing is subject to change based on availability of remedy parts.
1–
District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and
WV.
Note: This campaign covers vehicles currently registered in the following Cold Climate States (together, “Cold
Climate States”): District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA,
VT, WI & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - R - P a g e |2
**2005-2008 Tacoma – If frame was previously replaced and/or sprayed under a previous campaign, it will not
be applicable to this LSC and will not be loaded under the campaign designation on TIS. The class
members/customers are still eligible for Frame Inspection and Replacement Program.
Dealer Notification
The attached dealer letter will be sent to all Toyota dealers on August 28, 2017 at 3:30 PM CT.
Please reference the attached Dealer Letter for additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - R - P a g e |3
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