ZLZ-Lexus POL18-
Service Bulletin Details
Public Details for: ZLZ-Lexus POL18-
Customer support program bulletin: lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the dashboard (instrument panel) and/or certain interior trim pane
- 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 - 2007 -
Models from 2018
2018 LEXUS GS 350 |
2018 LEXUS GS F |
Models from 2017
2017 LEXUS GS 200T |
2017 LEXUS GS 350 |
2017 LEXUS GS F |
Models from 2016
2016 LEXUS GS 200T |
2016 LEXUS GS 350 |
2016 LEXUS GS F |
Models from 2015
2015 LEXUS GS 350 |
2015 LEXUS GS 450 HYBRID |
2015 LEXUS GS HYBRID |
2015 LEXUS IS 250C |
2015 LEXUS IS 350C |
Models from 2014
2014 LEXUS GS 350 |
2014 LEXUS GS 450 HYBRID |
2014 LEXUS GS HYBRID |
2014 LEXUS IS 250C |
2014 LEXUS IS 350C |
2014 LEXUS IS F |
2014 LEXUS LS460 |
2014 LEXUS LS600H |
Models from 2013
2013 LEXUS GS 350 |
2013 LEXUS IS 250C |
2013 LEXUS IS 350C |
2013 LEXUS IS F |
2013 LEXUS LS460 |
2013 LEXUS LS600H |
Models from 2012
2012 LEXUS IS 250C |
2012 LEXUS IS 350 |
2012 LEXUS IS 350C |
2012 LEXUS IS F |
2012 LEXUS LS |
Models from 2011
2011 LEXUS IS 250C |
2011 LEXUS IS 350 |
2011 LEXUS IS 350C |
2011 LEXUS IS F |
2011 LEXUS LS 460 |
Models from 2010
2010 LEXUS IS 250C |
2010 LEXUS IS 350 |
2010 LEXUS IS 350C |
2010 LEXUS IS F |
2010 LEXUS LS |
Models from 2009
2009 LEXUS GS 350 |
2009 LEXUS IS F |
2009 LEXUS LS |
Models from 2008
2008 LEXUS GS 350 |
2008 LEXUS IS F |
2008 LEXUS LS |
Models from 2007
2007 LEXUS LS 460 |
DISTRIBUTE TO: Service Manager Warranty Administrator Customer Support Program Bulletin No.: Date: Page: POL18-01 9/27/2018 1 of 22 REVISED 10/8/18 SUBJECT: CUSTOMER SUPPORT PROGRAM BULLETIN (ZLZ): REPAIR COVERAGE FOR DASHBOARD (INSTRUMENT PANEL) AND/OR CERTAIN INTERIOR TRIM PANELS ON: • CERTAIN 2008-2012 MY ES 350 VEHICLES • CERTAIN 2016-2018 MY GS F VEHICLES • CERTAIN 2016-2017 MY GS 200t VEHICLES • CERTAIN 2013-2018 MY GS 350 VEHICLES • CERTAIN 2013-2017 MY GS 450h VEHICLES • CERTAIN 2008-2014 MY IS F VEHICLES • CERTAIN 2010-2015 MY IS 250C & IS 350C VEHICLES • CERTAIN 2007-2014 MY LS 460 VEHICLES • CERTAIN 2008-2014 MY LS 600h VEHICLES Background Lexus has received reports indicating that a combination of high humidity, high temperatures, and light intensity may cause the surface of the Dashboard (Instrument Panel) and/or certain interior trim panels in some of the subject vehicles to become cracked and/or sticky over time. Applicability The Dashboard (Instrument Panel) and interior trims are covered by the Lexus New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever occurs first). However, Lexus is announcing a Customer Support Program (CSP) to cover repairs related to the Dashboard (Instrument Panel) and/or certain interior trim panels due to these circumstances. This CSP will be offered for all covered vehicles regardless of mileage until March 31, 2021. This CSP is applicable for 10 years from the date-of-first-use, with no mileage limitation. Verify VIN applicability for this CSP by checking Technical Information System (TIS) before completing any repairs. Direct marketing of this CSP is strictly prohibited pursuant to the Lexus Warranty Policy 5.22, “Warranty Solicitation.” Non-compliance of this policy may result in a claim debit. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 2 of 22 Applicability (Continued) *This CSP does not cover the dashboard (Instrument Panel) and/or certain interior trim panels that have suffered damage from abuse, accident, theft, vandalism, misuse, alteration, lack of proper maintenance, fire, water contamination or any vehicles that are currently or previously titled as “scrap,” “salvage,” or “dismantled”. Covered Vehicles Not all vehicles are covered by this CSP. Verify VIN applicability by checking TIS before completing any repairs. Covered Components Depending upon the specific VIN covered by this CSP, one or more of the following components listed below may be covered. The mandatory Inspection Application* Process will determine which component, or combination of components, is/are covered for a specific VIN. Refer to the Job Aid on TIS for a detailed summary of the covered vehicles and components and for instructions on using the Inspection Application. Additionally, you may refer to the VIN inquiry memo field on TIS to quickly determine which component, or combination of components, are covered for a specific VIN. *The inspection application is currently being finalized and is not available at this time. Therefore, the inspection application is not currently mandatory. To determine the covered components for a VIN, input the VIN into TIS and refer to the memo (see image below for an example). Dealers will be notified once the inspection application becomes available and will become mandatory at that time. TIS Memo Example Component Dashboard (Instrument Panel) Front and Rear* Door Trim Panels Lower Instrument Panel Console Box Glove Box Console Box Rear Panel Vehicles Covered As Identified Above Covered for all vehicles except certain LS 460/600h vehicles. Covered for all IS 250C/350C vehicles, covered for all IS F vehicles, and covered for certain LS 460/600h vehicles. Covered for certain LS 460/600h vehicles. Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 3 of 22 Photo Requirements and Parts Retention Lexus requires photo documentation of removed dashboard assemblies, door trim panels, lower instrument panels, console box, glove box and console box rear panels to be recorded as part of the RO documentation for this repair. Photos must provide perspective image(s) that illustrate the damage. A photo must also be taken with the odometer in focus and the dashboard in the background. Photos must be made available for TMS Warranty Department review upon request. Removed dashboard assemblies and door trim panels must be retained for 3 calendar days after the repair has been completed. Dashboard assemblies, door trim panels, lower instrument panels, console box, glove box and console box rear panels are not requested for return in PRS or inspection by District Service and Parts Managers (DSPMs) or Field Technical Specialists (FTS) may be scrapped after 3 calendar days. Technician Training Requirements The repair quality of covered vehicles is extremely important to Lexus. All dealership technicians performing this repair are required to successfully complete the most current version of the E-Learning course “LSC17A - Safety Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly; technicians performing this repair are required to currently hold at least one of the following certification levels: • • • • • Certified Technician with L623 Senior Service Technician Senior Diagnostic Specialist Master Service Technician Master Diagnostic Specialist Claims for repairs that were performed by non-qualified technicians are subject to debit. Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 4 of 22 Claim Submission Claim filing will be available by October 8, 2018. Due to the unique nature of this CSP, the Operation Codes are separated into 2 groups. Group 1 – Repair Pgm No. ZLZ Instrument Panel and Front/Rear Door Trim(s). Group 2 – Repair Pgm No. Z2Z Lower Instrument Panel, Glove Box Assembly, Console Box Assembly, and Console Box Rear Panel Assembly. For claim filing purposes, 2 Operation Codes will need to be filed in CPS ONLY in the unlikely case that parts from both groups are replaced. Since the use of 2 designations are only for claim filing purposes, TIS will only show ZLZ as the Potentially Eligible Customer Support Program. Claim Type: Repair Program Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the repair as a Regular warranty claim. Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 5 of 22 Model R&R Rear Door Trim, (BOTH SIDES) R&R Rear Door Trim, (ONE SIDE) R&R Front Door Trim, (BOTH SIDES) R&R Front Door Trim, (ONE SIDE) R&R Instrument Panel Claim Submission (Group 1) Description of Repair Opcode Flat Rate Time (hours/vehicle) ES 350 ● ZLZ001 2.7 LS 460 LS 600 h ● ZLZ003 3.2 IS 250C IS 350C IS F ● ZLZ004 2.0 GS 200t GS 350 GS 450h GS F ● ZLZ005 3.0 ZLZ006 0.4 ZLZ007 0.7 ZLZ008 0.4 ZLZ009 0.8 ZLZ010 1.1 ZLZ011 0.6 ZLZ012 1.0 ZLZ013 ZLZ028 ZLZ029 ZLZ030 1.3 3.6 3.9 3.6 ● ● ● ● LS 460 LS 600 h ● ● ● ● (Continued on next page) ● ● ● ● ● ● ● ● ● ● Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Model LS 460 LS 600 h (Continued) ● ● ● ● ● R&R Rear Door Trim, (BOTH SIDES) POL18-01 9/27/18 REVISED 10/8/18 6 of 22 R&R Rear Door Trim, (ONE SIDE) R&R Front Door Trim, (BOTH SIDES) R&R Front Door Trim, (ONE SIDE) R&R Instrument Panel Lexus Customer Support Program Bulletin Description of Repair Opcode ● ● ZLZ031 ZLZ032 ZLZ033 ZLZ034 ZLZ035 ZLZ016 ZLZ019 ZLZ044 ZLZ045 ZLZ020 ZLZ021 ZLZ022 ZLZ023 ZLZ024 ZLZ025 ZLZ026 ZLZ027 ZLZ036 ZLZ037 ZLZ038 ZLZ039 ZLZ040 ZLZ041 ZLZ042 ZLZ043 ● ● ● ● ● ● ● ● IS 250C IS 350C ● ● ● ● ● ● ● ● ● ● IS F ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Flat Rate Time (hours/vehicle) 4.0 4.3 3.8 4.2 4.5 0.3 0.5 2.3 2.5 0.3 0.4 0.4 0.7 0.8 0.6 0.9 1.0 2.3 2.4 2.4 2.7 2.8 2.6 2.9 3.0 Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 7 of 22 Model LS 460 LS 600h R&R Console Box Rear Panel Assembly R&R Console Box Assembly R&R Glove Box Assembly R&R Driver Side Lower Instrument Panel Claim Submission (Group 2) Description of Repair ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Opcode Flat Rate Time (hours/vehicle) ZLZ046 1.5 ZLZ047 1.4 ZLZ048 0.9 ZLZ049 0.8 ZLZ050 1.1 ZLZ051 1.0 ZLZ052 0.5 ZLZ053 0.4 ZLZ054 1.1 ZLZ055 1.0 ZLZ056 0.5 ZLZ057 0.4 ZLZ058 0.7 ZLZ059 0.6 Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 8 of 22 Sublet The rental car cost will be reimbursed for the rental period of maximum 1 day at the rental rate of maximum $45/day. Use “RT” sublet type and “LNM” as the sublet reason code under opcodes ZLZ031, ZLZ032, ZLZ034, and ZLZ035. Replacement Parts For all models, except Lexus ES 350, the replacement P/N will be a campaign 04005/04007-XXXXX P/N. Please identify the correct service P/N in the EPC and then use the chart below to reference the appropriate campaign P/N for this program. If there is a campaign P/N listed in the table below, the service P/N will not be accepted for this program. Dealer should order parts in red only. Campaign P/N EPC (Cataloged) P/N DO NOT ORDER 04005-14550-C0 55401-50909-C1 04005-14550-C1 55401-50909-C2 04005-14550-C2 55401-50909-C6 04005-14550-E0 55401-50909-E2 04005-14550-E1 55401-50909-E3 04005-14550-E2 55401-50909-E6 04007-38130-C0 55401-30770-C0 04007-38230-C0 55401-30780-C0 04007-38330-C0 55401-30840-C0 04007-38430-C0 55401-30880-C0 IS-F 04005-14853-C0 55400-53906-C0 IS 250C IS 350C 04007-40153-C0 55400-53100-C0 Model Description LS 460 LS 600h GS 200t GS 350 GS 450h Instrument Panel Quantity 1 as needed GS-F 55401-33212-C0 ES 350 No Campaign P/N 55401-33212-E0 55401-33212-J0 Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 9 of 22 Replacement Parts (Continued) Model Description RH Door Trim Panel IS 250C IS 350C LH Door Trim Panel Campaign P/N EPC (Cataloged) P/N DO NOT ORDER 04007-1F153 67610-53A50-C0 04007-1F253 67610-53780-C5 04007-1F353 67610-53780-C6 04007-1F453 67610-53780-C7 04007-1F553 67610-53790-C5 04007-1F653 67610-53790-C6 04007-1F753 67610-53800-20 04007-1F853 67610-53800-C6 04007-1F953 67610-53800-C7 04007-1G153 67610-53800-C8 04007-1G253 67610-53800-C9 04007-1G353 67610-53810-C6 04007-1G453 67610-53810-C7 04007-1G553 67610-53810-C8 04007-1G653 67610-53810-C9 04007-1H153 67620-53A40-C0 04007-1H253 67620-53780-C5 04007-1H353 67620-53780-C6 04007-1H453 67620-53780-C7 04007-1H553 67620-53790-C5 04007-1H653 67620-53790-C6 04007-1H753 67620-53800-20 04007-1H853 67620-53800-C6 04007-1H953 67620-53800-C7 04007-1N153 67620-53800-C8 04007-1N253 67620-53800-C9 04007-1N353 67620-53810-C6 04007-1N453 67620-53810-C7 04007-1N553 67620-53810-C8 04007-1N653 67620-53810-C9 Quantity 1 as needed Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 10 of 22 Replacement Parts (Continued) Model Description Right Front Door Trim Panel Left Front Door Trim Panel IS-F Right Rear Door Trim Panel Left Rear Door Trim Panel Campaign P/N EPC (Cataloged) P/N DO NOT ORDER Quantity 04007-1J153 04007-1J253 04007-1J353 04007-1J453 04007-1J553 04007-1J653 04007-1J753 04007-1J853 04007-1J953 04007-1K153 04007-1K253 04007-1K353 04007-1K453 04007-1K553 04007-1K653 04007-1K753 04007-1K853 04007-1K953 04007-1L153 04007-1L253 04007-1L353 04007-1L453 04007-1L553 04007-1L653 04007-1L753 04007-1L853 04007-1L953 04007-1M153 04007-1M253 04007-1M353 04007-1M453 04007-1M553 04007-1M653 04007-1M753 04007-1M853 04007-1M953 67610-53431-C1 67610-53441-C1 67610-53530-C0 67610-53720-C1 67610-53721-C0 67610-53730-C1 67610-53731-C0 67610-53B00-C0 67610-53B10-C0 67620-53441-C0 67620-53451-C0 67620-53540-C0 67620-53720-C1 67620-53721-C0 67620-53730-C1 67620-53731-C0 67620-53B10-C0 67620-53B20-C0 67630-53221-C0 67630-53231-C0 67630-53300-C0 67630-53410-C1 67630-53410-C2 67630-53420-C1 67630-53420-C2 67630-53640-C0 67630-53650-C0 67640-53221-C0 67640-53231-C0 67640-53300-C0 67640-53410-C1 67640-53410-C2 67640-53420-C1 67640-53420-C2 67640-53640-C0 67640-53650-C0 1 as needed Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 11 of 22 Replacement Parts (Continued) Model LS 460 LS 600h Description Right Front Door Trim Panel Campaign P/N EPC (Cataloged) P/N DO NOT ORDER 04005-17150-A0 04005-17150-A1 04005-17150-B0 04005-17150-C0 04005-17250-A0 04005-17250-A1 04005-17250-B0 04005-17250-C0 04005-17350-A0 04005-17350-A1 04005-17350-B0 04005-17350-C0 04007-62150-A0 04007-62150-A1 04007-62150-B0 04007-62150-C0 04007-62250 04007-62350 04007-62450 04007-62550 04007-62650 04007-62750 04007-62850 04007-62950 04007-63150 04007-63250 04007-63350 04007-63450 04007-63550 04007-63650 04007-63750 04007-63850 04007-63950 04007-64150 04007-64250 04007-64350 04007-64450 04007-64550 04007-64650 04007-64750 04007-64850 67610-50691-A2 67610-50691-A3 67610-50691-B1 67610-50691-C1 67610-50701-A0 67610-50701-A1 67610-50701-B0 67610-50701-C0 67610-50711-A0 67610-50711-A1 67610-50711-B0 67610-50711-C0 67610-50721-A0 67610-50721-A1 67610-50721-B0 67610-50721-C0 67610-50760-02 67610-50760-03 67610-50770-A0 67610-50770-A1 67610-50800-02 67610-50800-03 67610-50810-A0 67610-50810-A1 67610-50860-A3 67610-50860-A4 67610-50860-B2 67610-50860-C1 67610-50B80-24 67610-50B80-P2 67610-50B80-S2 67610-50B80-S3 67610-50B80-S6 67610-50B80-S7 67610-50B90-20 67610-50B90-21 67610-50B90-06 67610-50C00-05 67610-50C00-06 67610-50C00-B5 67610-50C00-C9 Quantity 1 as needed Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 12 of 22 Replacement Parts (Continued) Model Description Right Front Door Trim Panel LS 460 LS 600h Left Front Door Trim Panel Campaign P/N 04007-64950 04007-65150 04007-65250 04007-65350 04007-65450 04007-65550 04007-65650 04007-65750 04007-65850 04007-65950 04007-66150 04005-17450-A0 04005-17450-A1 04005-17450-B0 04005-17450-C0 04005-17550-A0 04005-17550-A1 04005-17550-B0 04005-17550-C0 04005-17650-A0 04005-17650-A1 04005-17650-B0 04005-17650-C0 04007-1P150 04007-67250 04007-67350 04007-67450 04007-67550 04007-67650 04007-67750 04007-67850 04007-67950 04007-68150 04007-68250 04007-68350 04007-68450 04007-68550 04007-68650 04007-68750 04007-68850 04007-68950 04007-69150 EPC (Cataloged) P/N DO NOT ORDER 67610-50C10-20 67610-50C10-A8 67610-50C10-A9 67610-50C10-B2 67610-50C10-C8 67610-50C20-04 67610-50C20-B7 67610-50C20-C4 67610-50C20-05 67610-50C20-08 67610-50C20-09 67620-50691-A2 67620-50691-A3 67620-50691-B1 67620-50691-C1 67620-50701-A0 67620-50701-A1 67620-50701-B0 67620-50701-C0 67620-50711-A0 67620-50711-A1 67620-50711-B0 67620-50711-C0 67620-50721-A0 67620-50721-A1 67620-50721-B0 67620-50721-C0 67620-50830-02 67620-50830-03 67620-50850-A0 67620-50850-A1 67620-50860-02 67620-50860-03 67620-50870-A0 67620-50870-A1 67620-50B50-24 67620-50B50-P2 67620-50B50-S2 67620-50B50-S3 67620-50B50-S6 67620-50B50-S7 67620-50B60-06 Quantity 1 as needed 1 as needed Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 13 of 22 Replacement Parts (Continued) Model Description Left Front Door Trim Panel LS 460 LS 600h Right Rear Door Trim Panel Campaign P/N 04007-69250 04007-69350 04007-69450 04007-69550 04007-69650 04007-69750 04007-69850 04007-69950 04007-70150 04007-70250 04007-70350 04007-70450 04007-70550 04005-17750-A1 04005-17750-A0 04005-17750-B0 04005-17750-C0 04007-71150 04007-71250 04007-71350 04007-71450 04005-17850-A0 04005-17850-A1 04005-17850-B0 04005-17850-C0 04005-17950-A0 04005-17950-A1 04005-17950-B0 04005-17950-C0 04005-18150-A0 04005-18150-A1 04005-18150-B0 04005-18150-C0 04005-18250-A0 04005-18250-A1 04005-18250-B0 04005-18250-C0 04007-71550 04007-71650 04007-71750 04007-71850 04005-18350-A0 04005-18350-A1 EPC (Cataloged) P/N DO NOT ORDER 67620-50B60-20 67620-50B60-21 67620-50B70-05 67620-50B70-06 67620-50B70-B5 67620-50B70-C9 67620-50B80-20 67620-50B80-A8 67620-50B80-A9 67620-50B80-B2 67620-50B80-C8 67620-50B90-B7 67620-50B90-C4 67630-50B81-A0 67630-50B81-A1 67630-50B81-B0 67630-50B81-C0 67630-50C01-A0 67630-50C01-A1 67630-50C01-B0 67630-50C01-C0 67630-50D31-A0 67630-50D31-A1 67630-50D31-B0 67630-50D31-C0 67630-50D41-A0 67630-50D41-A1 67630-50D41-B0 67630-50D41-C0 67630-50D51-A0 67630-50D51-A1 67630-50D51-B0 67630-50D51-C0 67630-50D61-A0 67630-50D61-A1 67630-50D61-B0 67630-50D61-C0 67630-50D81-A0 67630-50D81-A1 67630-50D81-B0 67630-50D81-C0 67630-50D91-A2 67630-50D91-A3 Quantity 1 as needed 1 as needed Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 14 of 22 Replacement Parts (Continued) Model LS 460 LS 600h Description Campaign P/N EPC (Cataloged) P/N DO NOT ORDER Quantity Right Rear Door Trim Panel 04005-18350-B0 04005-18350-C0 04005-18450-A0 04005-18450-A1 04005-18450-B0 04005-18450-C0 04007-71950 04007-72150 04007-72250 04007-72350 04007-72450 04007-72550 04007-72650 04007-72750 04007-72850 04007-72950 04007-73150 04007-73250 04007-73350 04007-73450 04007-73550 04007-73650 04007-73750 04007-73850 04007-73950 04007-77150 04007-77250 04007-77350 04007-77450 04007-77550 04007-77650 04007-77750 04007-77850 04007-77950 04007-78150 04007-78250 04007-78350 04007-78450 04007-78550 04007-78650 04007-78750 04007-78850 04007-78950 67630-50D91-B1 67630-50D91-C1 67630-50E01-A2 67630-50E01-A3 67630-50E01-B1 67630-50E01-C1 67630-50E11-A0 67630-50E11-A1 67630-50E11-B0 67630-50E11-C0 67630-50E21-A0 67630-50E21-A1 67630-50E21-B0 67630-50E21-C0 67630-50F80-02 67630-50F80-03 67630-50F90-02 67630-50F90-03 67630-50F90-B5 67630-50F90-C3 67630-50G00-A0 67630-50G00-A1 67630-50G20-02 67630-50G20-03 67630-50G40-A0 67630-50G40-A1 67630-50G50-A0 67630-50G50-A1 67630-50G70-A0 67630-50G70-A1 67630-50J60-02 67630-50J60-03 67630-50J80-A0 67630-50K00-A0 67630-50M60-24 67630-50M60-P2 67630-50M60-S2 67630-50M60-S3 67630-50M70-B8 67630-50M70-C7 67630-50M80-05 67630-50M80-06 67630-50M80-B5 1 as needed Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 15 of 22 Replacement Parts (Continued) Model LS 460 LS 600h Description Campaign P/N Right Rear Door Trim Panel 04007-79150 04007-79350 04007-79450 04007-79550 04007-79650 04007-79750 04007-79850 04007-79950 04007-80150 04007-80250 04007-80350 04007-80450 04007-80550 04007-80650 04007-80750 04007-80850 04007-80950 04007-81150 04007-81250 04007-81350 04007-81450 04007-81550 04007-81650 04007-81750 04007-81850 04007-81950 04007-82150 04007-82250 04007-82350 04007-82450 04007-82550 04007-82650 04007-82750 04007-82850 04007-82950 04007-83150 04007-83250 04007-83350 04007-83450 04007-83550 04007-83650 04007-83750 04007-83850 EPC (Cataloged) P/N DO NOT ORDER 67630-50M80-C9 67630-50N00-08 67630-50N00-26 67630-50N00-D0 67630-50N00-P0 67630-50N00-28 67630-50N20-26 67630-50N20-27 67630-50N60-A5 67630-50N60-A6 67630-50N60-B2 67630-50N60-C2 67630-50N70-A5 67630-50N70-B2 67630-50N70-C2 67630-50N90-03 67630-50N90-A9 67630-50N90-B2 67630-50N90-C8 67630-50P20-04 67630-50P20-B6 67630-50P20-C4 67630-50P20-05 67630-50P20-08 67630-50P20-09 67630-50P30-A5 67630-50P30-A6 67630-50P30-B2 67630-50P30-C2 67630-50P40-04 67630-50P40-B7 67630-50P40-C4 67630-50P40-05 67630-50P40-08 67630-50P40-09 67630-5A440-A2 67630-5A440-A3 67630-5A440-B1 67630-5A440-C1 67630-5A450-A2 67630-5A450-A3 67630-5A450-B1 67630-5A450-C1 Quantity 1 as needed Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 16 of 22 Replacement Parts (Continued) Model LS 460 LS 600h Description Campaign P/N Left Rear Door Trim Panel 04007-85150 04007-85250 04007-85350 04007-85450 04007-85550 04007-85650 04007-85750 04007-85850 04005-18550-A0 04005-18550-A1 04005-18550-B0 04005-18550-C0 04005-18650-A0 04005-18650-A1 04005-18650-B0 04005-18650-C0 04005-18750-A0 04005-18750-A1 04005-18750-B0 04005-18750-C0 04005-18850-A0 04005-18850-A1 04005-18850-B0 04005-18850-C0 04007-85950 04007-86150 04007-86250 04007-86350 04005-18950-A0 04005-18950-A1 04005-18950-B0 04005-18950-C0 04005-19150-A0 04005-19150-A1 04005-19150-B0 04005-19150-C0 04007-86450 04007-86550 04007-86650 04007-86750 04007-86850 04007-86950 04007-87150 EPC (Cataloged) P/N DO NOT ORDER 67640-50B81-A2 67640-50B81-A3 67640-50B81-B1 67640-50B81-C1 67640-50C01-A0 67640-50C01-A1 67640-50C01-B0 67640-50C01-C0 67640-50D31-A0 67640-50D31-A1 67640-50D31-B0 67640-50D31-C0 67640-50D41-A0 67640-50D41-A1 67640-50D41-B0 67640-50D41-C0 67640-50D51-A0 67640-50D51-A1 67640-50D51-B0 67640-50D51-C0 67640-50D61-A0 67640-50D61-A1 67640-50D61-B0 67640-50D61-C0 67640-50D81-A0 67640-50D81-A1 67640-50D81-B0 67640-50D81-C0 67640-50D91-A2 67640-50D91-A3 67640-50D91-B1 67640-50D91-C1 67640-50E01-A2 67640-50E01-A3 67640-50E01-B1 67640-50E01-C1 67640-50E11-A0 67640-50E11-A1 67640-50E11-B0 67640-50E11-C0 67640-50E21-A0 67640-50E21-A1 67640-50E21-B0 Quantity 1 as needed Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 17 of 22 Replacement Parts (Continued) Model LS 460 LS 600h Description Campaign P/N Left Rear Door Trim Panel 04007-87250 04007-87350 04007-87450 04007-87550 04007-87650 04007-87750 04007-87850 04007-87950 04007-88150 04007-88250 04007-88350 04007-88450 04007-88550 04007-88650 04007-88750 04007-88850 04007-88950 04007-89150 04007-89250 04007-89350 04007-89450 04007-89550 04007-89650 04007-89750 04007-89850 04007-89950 04007-90150 04007-90250 04007-90350 04007-90450 04007-90550 04007-90650 04007-90750 04007-90850 04007-90950 04007-91150 04007-91250 04007-91350 04007-91450 04007-91550 04007-91650 04007-91750 04007-91850 EPC (Cataloged) P/N DO NOT ORDER 67640-50E21-C0 67640-50F80-02 67640-50F80-03 67640-50F90-02 67640-50F90-03 67640-50F90-B5 67640-50F90-C3 67640-50G00-A0 67640-50G00-A1 67640-50G20-02 67640-50G20-03 67640-50G40-A0 67640-50G40-A1 67640-50G50-A0 67640-50G50-A1 67640-50J60-02 67640-50J60-03 67640-50J80-A0 67640-50K00-A0 67640-50M60-24 67640-50M60-P2 67640-50M60-S2 67640-50M60-S3 67640-50M70-B8 67640-50M70-C7 67640-50M80-05 67640-50M80-06 67640-50M80-B5 67640-50M80-C9 67640-50N00-08 67640-50N00-26 67640-50N00-D0 67640-50N00-S0 67640-50N00-28 67640-50N20-26 67640-50N20-27 67640-50N60-A5 67640-50N60-A6 67640-50N60-B2 67640-50N60-C2 67640-50N70-A5 67640-50N70-B2 67640-50N70-C2 Quantity 1 as needed Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 18 of 22 Replacement Parts (Continued) Model LS 460 LS 600h Description Campaign P/N Left Rear Door Trim Panel 04007-87250 04007-87350 04007-87450 04007-87550 04007-87650 04007-87750 04007-87850 04007-87950 04007-88150 04007-88250 04007-88350 04007-88450 04007-88550 04007-88650 04007-88750 04007-88850 04007-88950 04007-89150 04007-89250 04007-89350 04007-89450 04007-89550 04007-89650 04007-89750 04007-89850 04007-89950 04007-90150 04007-90250 04007-90350 04007-90450 04007-90550 04007-90650 04007-90750 04007-90850 04007-90950 04007-91150 04007-91250 04007-91350 04007-91450 04007-91550 04007-91650 04007-91750 04007-91850 EPC (Cataloged) P/N DO NOT ORDER 67640-50E21-C0 67640-50F80-02 67640-50F80-03 67640-50F90-02 67640-50F90-03 67640-50F90-B5 67640-50F90-C3 67640-50G00-A0 67640-50G00-A1 67640-50G20-02 67640-50G20-03 67640-50G40-A0 67640-50G40-A1 67640-50G50-A0 67640-50G50-A1 67640-50J60-02 67640-50J60-03 67640-50J80-A0 67640-50K00-A0 67640-50M60-24 67640-50M60-P2 67640-50M60-S2 67640-50M60-S3 67640-50M70-B8 67640-50M70-C7 67640-50M80-05 67640-50M80-06 67640-50M80-B5 67640-50M80-C9 67640-50N00-08 67640-50N00-26 67640-50N00-D0 67640-50N00-S0 67640-50N00-28 67640-50N20-26 67640-50N20-27 67640-50N60-A5 67640-50N60-A6 67640-50N60-B2 67640-50N60-C2 67640-50N70-A5 67640-50N70-B2 67640-50N70-C2 Quantity 1 as needed Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 19 of 22 Replacement Parts (Continued) Model LS 460 LS 600h Description Left Rear Door Trim Panel Campaign P/N EPC (Cataloged) P/N DO NOT ORDER 04007-91950 67640-50N90-03 04007-92150 67640-50N90-A9 04007-92250 67640-50N90-B2 04007-92350 67640-50N90-C8 04007-92450 67640-50P20-04 04007-92550 67640-50P20-B6 04007-92650 67640-50P20-C4 04007-92750 67640-50P20-05 04007-92850 67640-50P20-08 04007-92950 67640-50P20-09 04007-93150 67640-50P30-A5 04007-93250 67640-50P30-A6 04007-93350 67640-50P30-B2 04007-93450 67640-50P30-C2 04007-93550 67640-50P40-04 04007-93650 67640-50P40-B7 04007-93750 67640-50P40-C4 04007-93850 67640-50P40-05 04007-93950 67640-50P40-08 04007-94150 67640-50P40-09 04007-94250 67640-5A440-A2 04007-94350 67640-5A440-A3 04007-94450 67640-5A440-B1 04007-94550 67640-5A440-C1 04007-94650 67640-5A450-A2 04007-94750 67640-5A450-A3 04007-94850 67640-5A450-B1 04007-94950 67640-5A450-C1 Quantity 1 as needed Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 20 of 22 Replacement Parts (Continued) Model LS 460 LS 600h Description Campaign P/N EPC (Cataloged) P/N DO NOT ORDER Quantity Console Box Assembly 04007-46150-A0 04007-46150-A1 04007-46150-B0 04007-46150-C0 04007-46150-C1 04007-46250-A0 04007-46250-A1 04007-46250-B0 04007-46250-C0 04007-46250-C1 04007-46350-A0 04007-46350-A1 04007-46350-B0 04007-46350-C0 04007-46450-A0 04007-46450-A1 04007-46450-B0 04007-46450-C0 04007-46550-A0 04007-46650-A0 04007-46650-A1 04007-46650-B0 04007-46650-C0 04007-46750-A0 04007-46750-A1 04007-46750-B0 04007-46750-C0 04007-46850-C0 04007-46850-C1 04007-46850-C2 04007-46850-A0 04007-46850-B0 04007-46850-F0 04007-46950-C0 04007-46950-C1 04007-46950-A0 04007-46950-B0 04007-46950-F0 58810-50060-A0 58810-50060-A1 58810-50060-B0 58810-50060-C0 58810-50060-C1 58810-50061-A0 58810-50061-A1 58810-50061-B0 58810-50061-C0 58810-50061-C1 58810-50070-A0 58810-50070-A1 58810-50070-B0 58810-50070-C0 58810-50120-A2 58810-50120-A3 58810-50120-B1 58810-50120-C1 58810-50140-A0 58810-50250-A0 58810-50250-A1 58810-50250-B0 58810-50250-C0 58810-50251-A0 58810-50251-A1 58810-50251-B0 58810-50251-C0 58810-50450-28 58810-50450-29 58810-50450-40 58810-50450-A5 58810-50450-B0 58810-50450-F0 58810-50461-22 58810-50461-23 58810-50461-A5 58810-50461-B0 58810-50461-F0 1 as needed Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 21 of 22 Replacement Parts (Continued) Model Description Console Box Rear Panel LS 460 LS 600h Driver Side Lower Instrument Panel Glove Box Assembly Campaign P/N EPC (Cataloged) P/N DO NOT ORDER 04007-45150-A0 04007-45150-A1 04007-45150-A2 04007-45150-B0 04007-45150-C0 04007-45250-B0 04007-45250-E0 04007-45250-E1 04007-45250-E2 04007-45250-E3 04007-45250-E4 04007-45550-A0 04007-45550-B0 04007-45550-C0 04007-45550-F0 04007-45650-C0 04007-45650-C1 04007-45650-C2 04007-45650-C3 04007-45650-E0 04007-45650-E1 04007-45650-E2 04007-45650-E3 04007-45650-F0 04007-47150-A0 04007-47150-A1 04007-47150-B0 04007-47150-C0 04007-47150-A2 04007-48150-A0 04007-48150-A1 04007-48150-B0 04007-48150-C0 04007-48250-A0 04007-48250-A1 04007-48250-B0 04007-48250-C0 04007-48350-A0 04007-48350-A1 04007-48350-B0 04007-48350-C0 58903-50040-A0 58903-50040-A1 58903-50040-A4 58903-50040-B0 58903-50040-C0 58903-50050-B1 58903-50050-E1 58903-50050-L2 58903-50050-E5 58903-50050-L3 58903-50050-L5 58903-50250-A1 58903-50250-B0 58903-50250-C0 58903-50250-F0 58903-50280-C0 58903-50280-C1 58903-50280-C2 58903-50280-C4 58903-50280-E0 58903-50280-E1 58903-50280-E2 58903-50280-E8 58903-50280-F1 55402-50140-A2 55402-50140-A3 55402-50140-B1 55402-50140-C1 55402-50140-A4 55506-50130-A0 55506-50130-A1 55506-50130-B0 55506-50130-C0 55550-50190-A1 55550-50190-A3 55550-50190-B1 55550-50190-C1 55550-50311-A0 55550-50311-A1 55550-50311-B0 55550-50311-C0 Quantity 1 as needed 1 as needed 1 as needed Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel. Lexus Customer Support Program Bulletin POL18-01 9/27/18 REVISED 10/8/18 22 of 22 Technical Instructions (Repair Procedures) For ES 350, GS 200t/350/450h and GS F, technical instructions can be found in L-SB-0011-15, please refer to TIS for additional information. For LS 460/600h, IS 250/350, IS 250C/350C and IS F, technical instructions can be found in L-SB-0041-15, please refer to TIS for additional information. Customer-Paid Repairs or Replacement of Components If a customer has previously paid for the repair to address the condition described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement consideration: Lexus Customer Assistance Center Lexus, a Division of Toyota Motor North America P O Box 259001 – SSC/CSP Reimbursements Plano, Texas 75025-9001 The customer name, address, and telephone number(s) should be included in the request. The customer should allow 4-6 weeks for processing. Please ensure this electronic bulletin is printed and distributed to those designated as well as any other appropriate personnel.