ZLZ-Lexus POL18-

DISTRIBUTE TO:
 Service Manager
 Warranty Administrator
Customer Support
Program Bulletin
No.:
Date:
Page:
POL18-01
9/27/2018
1 of 22
REVISED 10/22/18
SUBJECT: CUSTOMER SUPPORT PROGRAM BULLETIN (ZLZ):
REPAIR COVERAGE FOR DASHBOARD (INSTRUMENT
PANEL) AND/OR CERTAIN INTERIOR TRIM PANELS ON:
• CERTAIN 2008-2012 MY ES 350 VEHICLES
• CERTAIN 2016-2018 MY GS F VEHICLES
• CERTAIN 2016-2017 MY GS 200t VEHICLES
• CERTAIN 2013-2018 MY GS 350 VEHICLES
• CERTAIN 2013-2017 MY GS 450h VEHICLES
• CERTAIN 2008-2014 MY IS F VEHICLES
• CERTAIN 2010-2015 MY IS 250C & IS 350C VEHICLES
• CERTAIN 2007-2014 MY LS 460 VEHICLES
• CERTAIN 2008-2014 MY LS 600h VEHICLES
Background
Lexus has received reports indicating that a combination of high humidity, high
temperatures, and light intensity may cause the surface of the Dashboard
(Instrument Panel) and/or certain interior trim panels in some of the subject
vehicles to become cracked and/or sticky over time.
Applicability
The Dashboard (Instrument Panel) and interior trims are covered by the Lexus
New Vehicle Limited Warranty for 4 years or 50,000 miles (whichever occurs
first). However, Lexus is announcing a Customer Support Program (CSP) to
cover repairs related to the Dashboard (Instrument Panel) and/or certain interior
trim panels due to these circumstances.
This CSP will be offered for all covered vehicles regardless of mileage until
March 31, 2021.
This CSP is applicable for 10 years from the date-of-first-use, with no mileage
limitation.
Verify VIN applicability for this CSP by checking Technical Information System
(TIS) before completing any repairs.
Direct marketing of this CSP is strictly prohibited pursuant to the Lexus Warranty
Policy 5.22, “Warranty Solicitation.” Non-compliance of this policy may result in a
claim debit.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
2 of 22
Applicability (Continued)
*This CSP does not cover the dashboard (Instrument Panel) and/or certain
interior trim panels that have suffered damage from abuse, accident, theft,
vandalism, misuse, alteration, lack of proper maintenance, fire, water
contamination or any vehicles that are currently or previously titled as “scrap,”
“salvage,” or “dismantled”.
Covered Vehicles
Not all vehicles are covered by this CSP. Verify VIN applicability by checking TIS
before completing any repairs.
Covered Components
Depending upon the specific VIN covered by this CSP, one or more of the
following components listed below may be covered. The mandatory Inspection
Application* Process will determine which component, or combination of
components, is/are covered for a specific VIN. Refer to the Job Aid on TIS for a
detailed summary of the covered vehicles and components and for instructions
on using the Inspection Application. Additionally, you may refer to the VIN inquiry
memo field on TIS to quickly determine which component, or combination of
components, are covered for a specific VIN.
*The inspection application is currently being finalized and is not available at this
time. Therefore, the inspection application is not currently mandatory. To
determine the covered components for a VIN, input the VIN into TIS and refer to
the memo (see image below for an example). Dealers will be notified once the
inspection application becomes available and will become mandatory at that
time.
TIS Memo Example
Component
Dashboard (Instrument
Panel)
Front and Rear* Door Trim
Panels
Lower Instrument Panel
Console Box
Glove Box
Console Box Rear Panel
Vehicles Covered As Identified Above
Covered for all vehicles except certain LS 460/600h
vehicles.
Covered for all IS 250C/350C vehicles, covered for all IS F
vehicles, and covered for certain LS 460/600h vehicles.
Covered for certain LS 460/600h vehicles.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
3 of 22
Photo Requirements and Parts Retention
Lexus requires photo documentation of removed dashboard assemblies, door
trim panels, lower instrument panels, console box, glove box and console box
rear panels to be recorded as part of the RO documentation for this repair.
Photos must provide perspective image(s) that illustrate the damage.
A photo must also be taken with the odometer in focus and the dashboard in the
background. Photos must be made available for TMS Warranty Department
review upon request.
Removed dashboard assemblies and door trim panels must be retained for 3
calendar days after the repair has been completed. Dashboard assemblies, door
trim panels, lower instrument panels, console box, glove box and console box
rear panels are not requested for return in PRS or inspection by District Service
and Parts Managers (DSPMs) or Field Technical Specialists (FTS) may be
scrapped after 3 calendar days.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Lexus. All
dealership technicians performing this repair are required to successfully
complete the most current version of the E-Learning course “LSC17A - Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the
repair performed correctly; technicians performing this repair are required to
currently hold at least one of the following certification levels:
•
•
•
•
•
Certified Technician with L623
Senior Service Technician
Senior Diagnostic Specialist
Master Service Technician
Master Diagnostic Specialist
Claims for repairs that were performed by non-qualified technicians are subject to
debit.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
4 of 22
Claim Submission
Due to the unique nature of this CSP, the Operation Codes are separated into 2
groups.
Group 1 – Repair Pgm No. ZLZ Instrument Panel and Front/Rear Door Trim(s).
Group 2 – Repair Pgm No. Z2Z Lower Instrument Panel, Glove Box Assembly,
Console Box Assembly, and Console Box Rear Panel Assembly.
For claim filing purposes, 2 Operation Codes will need to be filed in CPS
ONLY in the unlikely case that parts from both groups are replaced.
Since the use of 2 designations are only for claim filing purposes, TIS will
only show ZLZ as the Potentially Eligible Customer Support
Program.
Claim Type: Repair Program
Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the
repair as a Regular warranty claim.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
5 of 22
Model
R&R Rear Door Trim, (BOTH SIDES)
R&R Rear Door Trim, (ONE SIDE)
R&R Front Door Trim, (BOTH SIDES)
R&R Front Door Trim, (ONE SIDE)
R&R Instrument Panel
Claim Submission (Group 1)
Description of Repair
Opcode
Flat Rate Time
(hours/vehicle)
ES 350
●
ZLZ001
2.7
LS 460
LS 600 h
●
ZLZ003
3.2
IS 250C
IS 350C
IS F
●
ZLZ004
2.0
GS 200t
GS 350
GS 450h
GS F
●
ZLZ005
3.0
ZLZ006
0.4
ZLZ007
0.7
ZLZ008
0.4
ZLZ009
0.8
ZLZ010
1.1
ZLZ011
0.6
ZLZ012
1.0
ZLZ013
ZLZ028
ZLZ029
ZLZ030
1.3
3.6
3.9
3.6
●
●
●
●
LS 460
LS 600 h
●
●
●
●
(Continued on
next page)
●
●
●
●
●
●
●
●
●
●
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Model
LS 460
LS 600 h
(Continued)
●
●
●
●
●
R&R Rear Door Trim, (BOTH SIDES)
POL18-01
9/27/18
REVISED 10/22/18
6 of 22
R&R Rear Door Trim, (ONE SIDE)
R&R Front Door Trim, (BOTH SIDES)
R&R Front Door Trim, (ONE SIDE)
R&R Instrument Panel
Lexus Customer Support Program Bulletin
Description of Repair
Opcode
●
●
ZLZ031
ZLZ032
ZLZ033
ZLZ034
ZLZ035
ZLZ016
ZLZ019
ZLZ044
ZLZ045
ZLZ020
ZLZ021
ZLZ022
ZLZ023
ZLZ024
ZLZ025
ZLZ026
ZLZ027
ZLZ036
ZLZ037
ZLZ038
ZLZ039
ZLZ040
ZLZ041
ZLZ042
ZLZ043
●
●
●
●
●
●
●
●
IS 250C
IS 350C
●
●
●
●
●
●
●
●
●
●
IS F
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Flat Rate Time
(hours/vehicle)
4.0
4.3
3.8
4.2
4.5
0.3
0.5
2.3
2.5
0.3
0.4
0.4
0.7
0.8
0.6
0.9
1.0
2.3
2.4
2.4
2.7
2.8
2.6
2.9
3.0
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
7 of 22
Model
LS 460
LS 600h
R&R Console Box Rear Panel
Assembly
R&R Console Box Assembly
R&R Glove Box Assembly
R&R Driver Side Lower Instrument
Panel
Claim Submission (Group 2)
Description of Repair
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Opcode
Flat Rate Time
(hours/vehicle)
ZLZ046
1.5
ZLZ047
1.4
ZLZ048
0.9
ZLZ049
0.8
ZLZ050
1.1
ZLZ051
1.0
ZLZ052
0.5
ZLZ053
0.4
ZLZ054
1.1
ZLZ055
1.0
ZLZ056
0.5
ZLZ057
0.4
ZLZ058
0.7
ZLZ059
0.6
ZLZ060
0.1
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
8 of 22
Sublet
The rental car cost will be reimbursed for the rental period of maximum 1 day at
the rental rate of maximum $45/day. Use “RT” sublet type and “LNM” as the
sublet reason code under opcodes ZLZ031, ZLZ032, ZLZ034, and ZLZ035.
Replacement Parts
For all models, except Lexus ES 350, the replacement P/N will be a campaign
04005/04007-XXXXX P/N. Please identify the correct service P/N in the EPC and
then use the chart below to reference the appropriate campaign P/N for this
program. If there is a campaign P/N listed in the table below, the service P/N
will not be accepted for this program. Dealer should order parts in red only.
Campaign P/N
EPC (Cataloged) P/N
DO NOT ORDER
04005-14550-C0
55401-50909-C1
04005-14550-C1
55401-50909-C2
04005-14550-C2
55401-50909-C6
04005-14550-E0
55401-50909-E2
04005-14550-E1
55401-50909-E3
04005-14550-E2
55401-50909-E6
04007-38130-C0
55401-30770-C0
04007-38230-C0
55401-30780-C0
04007-38330-C0
55401-30840-C0
04007-38430-C0
55401-30880-C0
IS-F
04005-14853-C0
55400-53906-C0
IS 250C
IS 350C
04007-40153-C0
55400-53100-C0
Model
Description
LS 460
LS 600h
GS 200t
GS 350
GS 450h
Instrument
Panel
Quantity
1 as needed
GS-F
55401-33212-C0
ES 350
No Campaign P/N
55401-33212-E0
55401-33212-J0
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
9 of 22
Replacement Parts (Continued)
Model
Description
RH Door Trim
Panel
IS 250C
IS 350C
LH Door Trim
Panel
Campaign P/N
EPC (Cataloged) P/N
DO NOT ORDER
04007-1F153
67610-53A50-C0
04007-1F253
67610-53780-C5
04007-1F353
67610-53780-C6
04007-1F453
67610-53780-C7
04007-1F553
67610-53790-C5
04007-1F653
67610-53790-C6
04007-1F753
67610-53800-20
04007-1F853
67610-53800-C6
04007-1F953
67610-53800-C7
04007-1G153
67610-53800-C8
04007-1G253
67610-53800-C9
04007-1G353
67610-53810-C6
04007-1G453
67610-53810-C7
04007-1G553
67610-53810-C8
04007-1G653
67610-53810-C9
04007-1H153
67620-53A40-C0
04007-1H253
67620-53780-C5
04007-1H353
67620-53780-C6
04007-1H453
67620-53780-C7
04007-1H553
67620-53790-C5
04007-1H653
67620-53790-C6
04007-1H753
67620-53800-20
04007-1H853
67620-53800-C6
04007-1H953
67620-53800-C7
04007-1N153
67620-53800-C8
04007-1N253
67620-53800-C9
04007-1N353
67620-53810-C6
04007-1N453
67620-53810-C7
04007-1N553
67620-53810-C8
04007-1N653
67620-53810-C9
Quantity
1 as needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
10 of 22
Replacement Parts (Continued)
Model
Description
Right Front Door
Trim Panel
Left Front Door
Trim Panel
IS-F
Right Rear Door
Trim Panel
Left Rear Door
Trim Panel
Campaign P/N
EPC (Cataloged) P/N
DO NOT ORDER
Quantity
04007-1J153
04007-1J253
04007-1J353
04007-1J453
04007-1J553
04007-1J653
04007-1J753
04007-1J853
04007-1J953
04007-1K153
04007-1K253
04007-1K353
04007-1K453
04007-1K553
04007-1K653
04007-1K753
04007-1K853
04007-1K953
04007-1L153
04007-1L253
04007-1L353
04007-1L453
04007-1L553
04007-1L653
04007-1L753
04007-1L853
04007-1L953
04007-1M153
04007-1M253
04007-1M353
04007-1M453
04007-1M553
04007-1M653
04007-1M753
04007-1M853
04007-1M953
67610-53431-C1
67610-53441-C1
67610-53530-C0
67610-53720-C1
67610-53721-C0
67610-53730-C1
67610-53731-C0
67610-53B00-C0
67610-53B10-C0
67620-53441-C0
67620-53451-C0
67620-53540-C0
67620-53720-C1
67620-53721-C0
67620-53730-C1
67620-53731-C0
67620-53B10-C0
67620-53B20-C0
67630-53221-C0
67630-53231-C0
67630-53300-C0
67630-53410-C1
67630-53410-C2
67630-53420-C1
67630-53420-C2
67630-53640-C0
67630-53650-C0
67640-53221-C0
67640-53231-C0
67640-53300-C0
67640-53410-C1
67640-53410-C2
67640-53420-C1
67640-53420-C2
67640-53640-C0
67640-53650-C0
1 as needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
11 of 22
Replacement Parts (Continued)
Model
LS 460
LS 600h
Description
Right Front
Door Trim
Panel
Campaign P/N
EPC (Cataloged) P/N
DO NOT ORDER
04005-17150-A0
04005-17150-A1
04005-17150-B0
04005-17150-C0
04005-17250-A0
04005-17250-A1
04005-17250-B0
04005-17250-C0
04005-17350-A0
04005-17350-A1
04005-17350-B0
04005-17350-C0
04007-62150-A0
04007-62150-A1
04007-62150-B0
04007-62150-C0
04007-62250
04007-62350
04007-62450
04007-62550
04007-62650
04007-62750
04007-62850
04007-62950
04007-63150
04007-63250
04007-63350
04007-63450
04007-63550
04007-63650
04007-63750
04007-63850
04007-63950
04007-64150
04007-64250
04007-64350
04007-64450
04007-64550
04007-64650
04007-64750
04007-64850
67610-50691-A2
67610-50691-A3
67610-50691-B1
67610-50691-C1
67610-50701-A0
67610-50701-A1
67610-50701-B0
67610-50701-C0
67610-50711-A0
67610-50711-A1
67610-50711-B0
67610-50711-C0
67610-50721-A0
67610-50721-A1
67610-50721-B0
67610-50721-C0
67610-50760-02
67610-50760-03
67610-50770-A0
67610-50770-A1
67610-50800-02
67610-50800-03
67610-50810-A0
67610-50810-A1
67610-50860-A3
67610-50860-A4
67610-50860-B2
67610-50860-C1
67610-50B80-24
67610-50B80-P2
67610-50B80-S2
67610-50B80-S3
67610-50B80-S6
67610-50B80-S7
67610-50B90-20
67610-50B90-21
67610-50B90-06
67610-50C00-05
67610-50C00-06
67610-50C00-B5
67610-50C00-C9
Quantity
1 as needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
12 of 22
Replacement Parts (Continued)
Model
Description
Right Front
Door Trim
Panel
LS 460
LS 600h
Left Front
Door Trim
Panel
Campaign P/N
04007-64950
04007-65150
04007-65250
04007-65350
04007-65450
04007-65550
04007-65650
04007-65750
04007-65850
04007-65950
04007-66150
04005-17450-A0
04005-17450-A1
04005-17450-B0
04005-17450-C0
04005-17550-A0
04005-17550-A1
04005-17550-B0
04005-17550-C0
04005-17650-A0
04005-17650-A1
04005-17650-B0
04005-17650-C0
04007-1P150
04007-67250
04007-67350
04007-67450
04007-67550
04007-67650
04007-67750
04007-67850
04007-67950
04007-68150
04007-68250
04007-68350
04007-68450
04007-68550
04007-68650
04007-68750
04007-68850
04007-68950
04007-69150
EPC (Cataloged) P/N
DO NOT ORDER
67610-50C10-20
67610-50C10-A8
67610-50C10-A9
67610-50C10-B2
67610-50C10-C8
67610-50C20-04
67610-50C20-B7
67610-50C20-C4
67610-50C20-05
67610-50C20-08
67610-50C20-09
67620-50691-A2
67620-50691-A3
67620-50691-B1
67620-50691-C1
67620-50701-A0
67620-50701-A1
67620-50701-B0
67620-50701-C0
67620-50711-A0
67620-50711-A1
67620-50711-B0
67620-50711-C0
67620-50721-A0
67620-50721-A1
67620-50721-B0
67620-50721-C0
67620-50830-02
67620-50830-03
67620-50850-A0
67620-50850-A1
67620-50860-02
67620-50860-03
67620-50870-A0
67620-50870-A1
67620-50B50-24
67620-50B50-P2
67620-50B50-S2
67620-50B50-S3
67620-50B50-S6
67620-50B50-S7
67620-50B60-06
Quantity
1 as needed
1 as needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
13 of 22
Replacement Parts (Continued)
Model
Description
Left Front
Door Trim
Panel
LS 460
LS 600h
Right Rear
Door Trim
Panel
Campaign P/N
04007-69250
04007-69350
04007-69450
04007-69550
04007-69650
04007-69750
04007-69850
04007-69950
04007-70150
04007-70250
04007-70350
04007-70450
04007-70550
04005-17750-A1
04005-17750-A0
04005-17750-B0
04005-17750-C0
04007-71150
04007-71250
04007-71350
04007-71450
04005-17850-A0
04005-17850-A1
04005-17850-B0
04005-17850-C0
04005-17950-A0
04005-17950-A1
04005-17950-B0
04005-17950-C0
04005-18150-A0
04005-18150-A1
04005-18150-B0
04005-18150-C0
04005-18250-A0
04005-18250-A1
04005-18250-B0
04005-18250-C0
04007-71550
04007-71650
04007-71750
04007-71850
04005-18350-A0
04005-18350-A1
EPC (Cataloged)
P/N
DO NOT ORDER
67620-50B60-20
67620-50B60-21
67620-50B70-05
67620-50B70-06
67620-50B70-B5
67620-50B70-C9
67620-50B80-20
67620-50B80-A8
67620-50B80-A9
67620-50B80-B2
67620-50B80-C8
67620-50B90-B7
67620-50B90-C4
67630-50B81-A0
67630-50B81-A1
67630-50B81-B0
67630-50B81-C0
67630-50C01-A0
67630-50C01-A1
67630-50C01-B0
67630-50C01-C0
67630-50D31-A0
67630-50D31-A1
67630-50D31-B0
67630-50D31-C0
67630-50D41-A0
67630-50D41-A1
67630-50D41-B0
67630-50D41-C0
67630-50D51-A0
67630-50D51-A1
67630-50D51-B0
67630-50D51-C0
67630-50D61-A0
67630-50D61-A1
67630-50D61-B0
67630-50D61-C0
67630-50D81-A0
67630-50D81-A1
67630-50D81-B0
67630-50D81-C0
67630-50D91-A2
67630-50D91-A3
Quantity
1 as needed
1 as needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
14 of 22
Replacement Parts (Continued)
Model
LS 460
LS 600h
Description
Campaign P/N
EPC (Cataloged) P/N
DO NOT ORDER
Quantity
Right Rear
Door Trim
Panel
04005-18350-B0
04005-18350-C0
04005-18450-A0
04005-18450-A1
04005-18450-B0
04005-18450-C0
04007-71950
04007-72150
04007-72250
04007-72350
04007-72450
04007-72550
04007-72650
04007-72750
04007-72850
04007-72950
04007-73150
04007-73250
04007-73350
04007-73450
04007-73550
04007-73650
04007-73750
04007-73850
04007-73950
04007-77150
04007-77250
04007-77350
04007-77450
04007-77550
04007-77650
04007-77750
04007-77850
04007-77950
04007-78150
04007-78250
04007-78350
04007-78450
04007-78550
04007-78650
04007-78750
04007-78850
04007-78950
67630-50D91-B1
67630-50D91-C1
67630-50E01-A2
67630-50E01-A3
67630-50E01-B1
67630-50E01-C1
67630-50E11-A0
67630-50E11-A1
67630-50E11-B0
67630-50E11-C0
67630-50E21-A0
67630-50E21-A1
67630-50E21-B0
67630-50E21-C0
67630-50F80-02
67630-50F80-03
67630-50F90-02
67630-50F90-03
67630-50F90-B5
67630-50F90-C3
67630-50G00-A0
67630-50G00-A1
67630-50G20-02
67630-50G20-03
67630-50G40-A0
67630-50G40-A1
67630-50G50-A0
67630-50G50-A1
67630-50G70-A0
67630-50G70-A1
67630-50J60-02
67630-50J60-03
67630-50J80-A0
67630-50K00-A0
67630-50M60-24
67630-50M60-P2
67630-50M60-S2
67630-50M60-S3
67630-50M70-B8
67630-50M70-C7
67630-50M80-05
67630-50M80-06
67630-50M80-B5
1 as needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
15 of 22
Replacement Parts (Continued)
Model
LS 460
LS 600h
Description
Campaign P/N
Right Rear
Door Trim
Panel
04007-79150
04007-79350
04007-79450
04007-79550
04007-79650
04007-79750
04007-79850
04007-79950
04007-80150
04007-80250
04007-80350
04007-80450
04007-80550
04007-80650
04007-80750
04007-80850
04007-80950
04007-81150
04007-81250
04007-81350
04007-81450
04007-81550
04007-81650
04007-81750
04007-81850
04007-81950
04007-82150
04007-82250
04007-82350
04007-82450
04007-82550
04007-82650
04007-82750
04007-82850
04007-82950
04007-83150
04007-83250
04007-83350
04007-83450
04007-83550
04007-83650
04007-83750
04007-83850
EPC (Cataloged) P/N
DO NOT ORDER
67630-50M80-C9
67630-50N00-08
67630-50N00-26
67630-50N00-D0
67630-50N00-P0
67630-50N00-28
67630-50N20-26
67630-50N20-27
67630-50N60-A5
67630-50N60-A6
67630-50N60-B2
67630-50N60-C2
67630-50N70-A5
67630-50N70-B2
67630-50N70-C2
67630-50N90-03
67630-50N90-A9
67630-50N90-B2
67630-50N90-C8
67630-50P20-04
67630-50P20-B6
67630-50P20-C4
67630-50P20-05
67630-50P20-08
67630-50P20-09
67630-50P30-A5
67630-50P30-A6
67630-50P30-B2
67630-50P30-C2
67630-50P40-04
67630-50P40-B7
67630-50P40-C4
67630-50P40-05
67630-50P40-08
67630-50P40-09
67630-5A440-A2
67630-5A440-A3
67630-5A440-B1
67630-5A440-C1
67630-5A450-A2
67630-5A450-A3
67630-5A450-B1
67630-5A450-C1
Quantity
1 as needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
16 of 22
Replacement Parts (Continued)
Model
LS 460
LS 600h
Description
Campaign P/N
Left Rear
Door Trim
Panel
04007-85150
04007-85250
04007-85350
04007-85450
04007-85550
04007-85650
04007-85750
04007-85850
04005-18550-A0
04005-18550-A1
04005-18550-B0
04005-18550-C0
04005-18650-A0
04005-18650-A1
04005-18650-B0
04005-18650-C0
04005-18750-A0
04005-18750-A1
04005-18750-B0
04005-18750-C0
04005-18850-A0
04005-18850-A1
04005-18850-B0
04005-18850-C0
04007-85950
04007-86150
04007-86250
04007-86350
04005-18950-A0
04005-18950-A1
04005-18950-B0
04005-18950-C0
04005-19150-A0
04005-19150-A1
04005-19150-B0
04005-19150-C0
04007-86450
04007-86550
04007-86650
04007-86750
04007-86850
04007-86950
04007-87150
EPC (Cataloged) P/N
DO NOT ORDER
67640-50B81-A2
67640-50B81-A3
67640-50B81-B1
67640-50B81-C1
67640-50C01-A0
67640-50C01-A1
67640-50C01-B0
67640-50C01-C0
67640-50D31-A0
67640-50D31-A1
67640-50D31-B0
67640-50D31-C0
67640-50D41-A0
67640-50D41-A1
67640-50D41-B0
67640-50D41-C0
67640-50D51-A0
67640-50D51-A1
67640-50D51-B0
67640-50D51-C0
67640-50D61-A0
67640-50D61-A1
67640-50D61-B0
67640-50D61-C0
67640-50D81-A0
67640-50D81-A1
67640-50D81-B0
67640-50D81-C0
67640-50D91-A2
67640-50D91-A3
67640-50D91-B1
67640-50D91-C1
67640-50E01-A2
67640-50E01-A3
67640-50E01-B1
67640-50E01-C1
67640-50E11-A0
67640-50E11-A1
67640-50E11-B0
67640-50E11-C0
67640-50E21-A0
67640-50E21-A1
67640-50E21-B0
Quantity
1 as needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
17 of 22
Replacement Parts (Continued)
Model
LS 460
LS 600h
Description
Campaign P/N
Left Rear
Door Trim
Panel
04007-87250
04007-87350
04007-87450
04007-87550
04007-87650
04007-87750
04007-87850
04007-87950
04007-88150
04007-88250
04007-88350
04007-88450
04007-88550
04007-88650
04007-88750
04007-88850
04007-88950
04007-89150
04007-89250
04007-89350
04007-89450
04007-89550
04007-89650
04007-89750
04007-89850
04007-89950
04007-90150
04007-90250
04007-90350
04007-90450
04007-90550
04007-90650
04007-90750
04007-90850
04007-90950
04007-91150
04007-91250
04007-91350
04007-91450
04007-91550
04007-91650
04007-91750
04007-91850
EPC (Cataloged) P/N
DO NOT ORDER
67640-50E21-C0
67640-50F80-02
67640-50F80-03
67640-50F90-02
67640-50F90-03
67640-50F90-B5
67640-50F90-C3
67640-50G00-A0
67640-50G00-A1
67640-50G20-02
67640-50G20-03
67640-50G40-A0
67640-50G40-A1
67640-50G50-A0
67640-50G50-A1
67640-50J60-02
67640-50J60-03
67640-50J80-A0
67640-50K00-A0
67640-50M60-24
67640-50M60-P2
67640-50M60-S2
67640-50M60-S3
67640-50M70-B8
67640-50M70-C7
67640-50M80-05
67640-50M80-06
67640-50M80-B5
67640-50M80-C9
67640-50N00-08
67640-50N00-26
67640-50N00-D0
67640-50N00-S0
67640-50N00-28
67640-50N20-26
67640-50N20-27
67640-50N60-A5
67640-50N60-A6
67640-50N60-B2
67640-50N60-C2
67640-50N70-A5
67640-50N70-B2
67640-50N70-C2
Quantity
1 as needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
18 of 22
Replacement Parts (Continued)
Model
LS 460
LS 600h
Description
Campaign P/N
Left Rear
Door Trim
Panel
04007-87250
04007-87350
04007-87450
04007-87550
04007-87650
04007-87750
04007-87850
04007-87950
04007-88150
04007-88250
04007-88350
04007-88450
04007-88550
04007-88650
04007-88750
04007-88850
04007-88950
04007-89150
04007-89250
04007-89350
04007-89450
04007-89550
04007-89650
04007-89750
04007-89850
04007-89950
04007-90150
04007-90250
04007-90350
04007-90450
04007-90550
04007-90650
04007-90750
04007-90850
04007-90950
04007-91150
04007-91250
04007-91350
04007-91450
04007-91550
04007-91650
04007-91750
04007-91850
EPC (Cataloged) P/N
DO NOT ORDER
67640-50E21-C0
67640-50F80-02
67640-50F80-03
67640-50F90-02
67640-50F90-03
67640-50F90-B5
67640-50F90-C3
67640-50G00-A0
67640-50G00-A1
67640-50G20-02
67640-50G20-03
67640-50G40-A0
67640-50G40-A1
67640-50G50-A0
67640-50G50-A1
67640-50J60-02
67640-50J60-03
67640-50J80-A0
67640-50K00-A0
67640-50M60-24
67640-50M60-P2
67640-50M60-S2
67640-50M60-S3
67640-50M70-B8
67640-50M70-C7
67640-50M80-05
67640-50M80-06
67640-50M80-B5
67640-50M80-C9
67640-50N00-08
67640-50N00-26
67640-50N00-D0
67640-50N00-S0
67640-50N00-28
67640-50N20-26
67640-50N20-27
67640-50N60-A5
67640-50N60-A6
67640-50N60-B2
67640-50N60-C2
67640-50N70-A5
67640-50N70-B2
67640-50N70-C2
Quantity
1 as needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
19 of 22
Replacement Parts (Continued)
Model
LS 460
LS 600h
Description
Left Rear
Door Trim
Panel
Campaign P/N
EPC (Cataloged) P/N
DO NOT ORDER
04007-91950
67640-50N90-03
04007-92150
67640-50N90-A9
04007-92250
67640-50N90-B2
04007-92350
67640-50N90-C8
04007-92450
67640-50P20-04
04007-92550
67640-50P20-B6
04007-92650
67640-50P20-C4
04007-92750
67640-50P20-05
04007-92850
67640-50P20-08
04007-92950
67640-50P20-09
04007-93150
67640-50P30-A5
04007-93250
67640-50P30-A6
04007-93350
67640-50P30-B2
04007-93450
67640-50P30-C2
04007-93550
67640-50P40-04
04007-93650
67640-50P40-B7
04007-93750
67640-50P40-C4
04007-93850
67640-50P40-05
04007-93950
67640-50P40-08
04007-94150
67640-50P40-09
04007-94250
67640-5A440-A2
04007-94350
67640-5A440-A3
04007-94450
67640-5A440-B1
04007-94550
67640-5A440-C1
04007-94650
67640-5A450-A2
04007-94750
67640-5A450-A3
04007-94850
67640-5A450-B1
04007-94950
67640-5A450-C1
Quantity
1 as needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
20 of 22
Replacement Parts (Continued)
Model
LS 460
LS 600h
Description
Campaign P/N
EPC (Cataloged) P/N
DO NOT ORDER
Quantity
Console Box
Assembly
04007-46150-A0
04007-46150-A1
04007-46150-B0
04007-46150-C0
04007-46150-C1
04007-46250-A0
04007-46250-A1
04007-46250-B0
04007-46250-C0
04007-46250-C1
04007-46350-A0
04007-46350-A1
04007-46350-B0
04007-46350-C0
04007-46450-A0
04007-46450-A1
04007-46450-B0
04007-46450-C0
04007-46550-A0
04007-46650-A0
04007-46650-A1
04007-46650-B0
04007-46650-C0
04007-46750-A0
04007-46750-A1
04007-46750-B0
04007-46750-C0
04007-46850-C0
04007-46850-C1
04007-46850-C2
04007-46850-A0
04007-46850-B0
04007-46850-F0
04007-46950-C0
04007-46950-C1
04007-46950-A0
04007-46950-B0
04007-46950-F0
58810-50060-A0
58810-50060-A1
58810-50060-B0
58810-50060-C0
58810-50060-C1
58810-50061-A0
58810-50061-A1
58810-50061-B0
58810-50061-C0
58810-50061-C1
58810-50070-A0
58810-50070-A1
58810-50070-B0
58810-50070-C0
58810-50120-A2
58810-50120-A3
58810-50120-B1
58810-50120-C1
58810-50140-A0
58810-50250-A0
58810-50250-A1
58810-50250-B0
58810-50250-C0
58810-50251-A0
58810-50251-A1
58810-50251-B0
58810-50251-C0
58810-50450-28
58810-50450-29
58810-50450-40
58810-50450-A5
58810-50450-B0
58810-50450-F0
58810-50461-22
58810-50461-23
58810-50461-A5
58810-50461-B0
58810-50461-F0
1 as needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
21 of 22
Replacement Parts (Continued)
Model
Description
Console Box
Rear Panel
LS 460
LS 600h
Driver Side
Lower
Instrument
Panel
Glove Box
Assembly
Campaign P/N
EPC (Cataloged) P/N
DO NOT ORDER
04007-45150-A0
04007-45150-A1
04007-45150-A2
04007-45150-B0
04007-45150-C0
04007-45250-B0
04007-45250-E0
04007-45250-E1
04007-45250-E2
04007-45250-E3
04007-45250-E4
04007-45550-A0
04007-45550-B0
04007-45550-C0
04007-45550-F0
04007-45650-C0
04007-45650-C1
04007-45650-C2
04007-45650-C3
04007-45650-E0
04007-45650-E1
04007-45650-E2
04007-45650-E3
04007-45650-F0
04007-47150-A0
04007-47150-A1
04007-47150-B0
04007-47150-C0
04007-47150-A2
04007-48150-A0
04007-48150-A1
04007-48150-B0
04007-48150-C0
04007-48250-A0
04007-48250-A1
04007-48250-B0
04007-48250-C0
04007-48350-A0
04007-48350-A1
04007-48350-B0
04007-48350-C0
58903-50040-A0
58903-50040-A1
58903-50040-A4
58903-50040-B0
58903-50040-C0
58903-50050-B1
58903-50050-E1
58903-50050-L2
58903-50050-E5
58903-50050-L3
58903-50050-L5
58903-50250-A1
58903-50250-B0
58903-50250-C0
58903-50250-F0
58903-50280-C0
58903-50280-C1
58903-50280-C2
58903-50280-C4
58903-50280-E0
58903-50280-E1
58903-50280-E2
58903-50280-E8
58903-50280-F1
55402-50140-A2
55402-50140-A3
55402-50140-B1
55402-50140-C1
55402-50140-A4
55506-50130-A0
55506-50130-A1
55506-50130-B0
55506-50130-C0
55550-50190-A1
55550-50190-A3
55550-50190-B1
55550-50190-C1
55550-50311-A0
55550-50311-A1
55550-50311-B0
55550-50311-C0
Quantity
1 as needed
1 as needed
1 as needed
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.
Lexus Customer Support Program Bulletin
POL18-01
9/27/18
REVISED 10/22/18
22 of 22
Technical Instructions (Repair Procedures)
For ES 350, GS 200t/350/450h and GS F, technical instructions can be found in
L-SB-0011-15, please refer to TIS for additional information. For LS 460/600h, IS
250/350, IS 250C/350C and IS F, technical instructions can be found in
L-SB-0041-15, please refer to TIS for additional information.
Customer-Paid Repairs or Replacement of Components
If a customer has previously paid for the repair to address the condition
described above, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership to the following address for reimbursement
consideration:
Lexus Customer Assistance Center
Lexus, a Division of Toyota Motor North America
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
The customer name, address, and telephone number(s) should be included in
the request. The customer should allow 4-6 weeks for processing.
Please ensure this electronic bulletin is printed and distributed to those
designated as well as any other appropriate personnel.