69N1 69N2 and 69

CAMPAIGN PARTS BULLETIN – FOR IMMEDIATE DISTRIBUTION
DATE
TO
CAMPAIGN(s)
September 21, 2017
Service Manager, Parts Manager
SAFETY RECALL 69N1 – TAKATA SDI Driver Inflator
SAFETY RECALL 69N2 – TAKATA PSDI-5 Driver Inflator
SAFETY RECALL 69O2 – TAKATA Passenger Frontal Airbag Inflator
MARKET(S)
PARTS
INFORMATION
United States
Effective immediately, our replenishment strategy for Takata inflators will be updated.
All manufacturers and brands involved with Takata inflator replacement campaigns, including
Volkswagen Group of America, are working with very specifically controlled availability of
replacement inflators. In order to ensure that the right quantity of parts are available in the right
dealerships at the right time, our updated replenishment strategy will be based on each individual
dealers 30 day rolling warranty claim volume for each of the 8 individual inflator part numbers. Using
your individual dealerships consumption of each part number, we have calculated a 15 day supply
level for each part and for each individual dealership. The 15 day supply quantity is designed to
ensure 7 days’ worth of inventory (again, based on individual consumption) with an extra 8 days of
safety stock.
This 15 day supply calculation will be updated TWICE EACH WEEK on Mondays and
Wednesdays. To ensure a consistent flow of replacement parts to your dealerships, parts will
be allocated and delivered to your dealership TWICE EACH WEEK as well. Replenishment
parts are scheduled to be delivered to your dealership on both Wednesday and Friday each
week.
Part number 8H0898201 is exempt from the 15-day supply calculation. Ordering method is VIN
based when a customer requests the repair.
We have decided to run this calculation and replenishment on a TWICE WEEKLY basis to provide
you with confidence that replacement inflators will be consistently available to you and our mutual
customers on a timely basis. Please manage your appointments and work flow with this
replenishment strategy in mind.
In the unlikely event that you encounter a situation where you have an unexpected customer for a
Takata campaign and do not have the proper inflator in stock, please follow the process outlined
below:
1) Write a repair order and place the customer in a loaner.
2) Write the required part number and dealer code on the face of the R.O.
3) Scan and email a copy of the repair order to [email protected]
4) An order will be placed for that individual customer.
Your supply level will be checked prior to an order being placed. If your inventory appears sufficient,
your request may be denied. Also note that orders will not be accepted for Repair Orders with a date
more than 24 hours prior to the receipt of the RO copy.
PLEASE NOTE: if your current inventory is above your calculated 15 day supply level, no
replacement inflators will be allocated or shipped to your dealership until your inventory is at
or below the 15 day supply level. Also, please be aware that VWoA will be monitoring all
dealers’ inflator orders and inventory and that we reserve the right to address inappropriate
ordering and inventory practices on a case by case basis.
Campaign Parts Bulletin 69N1, 69N2 and 69O2_September 2017
IMPORTANT REMINDER ON VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle
or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a
sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery
for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard
or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their
inventory which are involved in a safety or compliance recall until the defect has been remedied.
IMPORTANT! To ensure that ALL of your personnel are aware of this action before receiving questions from any customer, please share this information with ALL personnel
who have campaign-related responsibilities, including service writers, technicians, parts employees, warranty administrators, etc. See the campaign circular on Elsa for the
most current repair information. Refer to the campaign circular for complete repair and claiming instructions.
Campaign Parts Bulletin 69N1, 69N2 and 69O2_September 2017