A001814 2045316-
Service Bulletin Details
Public Details for: A001814 2045316-
This bulletin contains information about the start/stop system.
- 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 -
Models from 2019
Models from 2018
Models from 2017
Models from 2016
2016 AUDI A4 |
2016 AUDI A4 ALLROAD |
2016 AUDI A6 |
2016 AUDI A7 |
2016 AUDI A8 |
2016 AUDI Q5 |
2016 AUDI Q7 |
2016 AUDI S6 |
2016 AUDI TT |
2016 AUDI TT ROADSTER |
Models from 2015
2015 AUDI A6 |
2015 AUDI A7 |
2015 AUDI A8 |
2015 AUDI Q5 |
Models from 2014
2014 AUDI A6 |
2014 AUDI A7 |
2014 AUDI A8 |
2014 AUDI Q5 |
Models from 2013
2013 AUDI A6 |
2013 AUDI A7 |
2013 AUDI A8 |
2013 AUDI Q5 |
Technical Service Bulletin 00 Start/Stop system workshop information 00 18 14 2045316/3 November 21, 2018. Supersedes Technical Service Bulletin Group 00 number 17-99 dated August 16, 2017 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A8 2013 – 2017, 2019 All With Start/Stop S8 2017 All With Start/Stop Q8 2019 All With Start/Stop TT, TT S 2016 - 2017 All With Start/Stop A6, A7, and Q5 2013 – 2019 All With Start/Stop A4, S6 2016 - 2019 All With Start/Stop Q7 2016 - 2018 All With Start/Stop A3, A5, S3, S4, S5, and SQ5 2017 - 2019 All With Start/Stop Condition REVISION HISTORY Revision Date Purpose 3 - Revised header data (Model Year 2019 added) Revised attachment (Model Year 2019 changes added) 2 08/16/2017 Revised header data (Model Year 2018 added) 1 04/28/2017 Initial publication Customer states: The Start/Stop system does not shutdown when the driver thinks it should. The engine is not automatically switched off or on. The engine restarts from start/stop for reasons unknown to the driver. Page 1 of 4 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Technical Background This informational TSB only applies to vehicles with the Start/Stop system. The Start/Stop system allows the engine to be automatically stopped and restarted. Because of many different factors the engine may not automatically be switched off although the driver expects it. It is also possible that the engine starts automatically although the driver does not expect it. For the Start/Stop system to work there must be no malfunctions and no fault entries in any control module that could affect its operation. If the vehicle has the Start/Stop system, it cannot be legally disabled. The engine is automatically switched off if the following conditions apply: The minimum engine temperature has been reached. Unless this is the case, the system does not switch off the engine to avoid interrupting the warm-up and to ensure that the heating is available as quickly as possible. After ignition on the vehicle has exceeded 10 km/h or 6mph (3 km/h or 2mph for manual transmission) and driven a few meters or feet before coming to a complete standstill. The charge level of the battery must be sufficient so that the engine can be restarted. To ensure this the battery manager constantly monitors the charge level of the battery. The defrost function is deactivated. The driver must wear a seat belt. The driver door and the hood must be closed. The engine speed must be below 1,200 rpm. The diesel particulate filter (DPF) of the engine must not be in the regeneration process. The difference between target and actual interior temperature must not be more than 12ºC (53ºF). The road incline must be under 10º. The steering wheel must not be more than 270º (3/4) turned, as the vehicle comes to a standstill. On automatic vehicles the brake pedal must be pressed and held as long as the start/stop function is to be active. A gear must not be selected (manual transmission only). The clutch must not be pressed (manual transmission only). In the following situations the engine is not automatically switched off: The vehicle is electrically connected with a trailer (factory trailer installation only). The system was manually deactivated with the button on the center console. The clutch is depressed (manual transmission only). A gear is selected (manual transmission only). The brake pedal is not pressed hard enough. Page 2 of 4 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin The parking aid is switched on. The interior temperature selected on the air conditioning system has not yet been reached. The charge level of the battery is too low. The windscreen is being defrosted. The steering wheel is turned more than 270°. The vehicle is inclined too much. The system remains switched off, if after a replacement the battery has not been adapted with the Guided Functions or if after such an adaptation the system is in the process of calculating the charging curve. This process takes about 10 start cycles and varies depending on vehicle and equipment. In the following situations the engine starts automatically without driver involvement (without pressing the clutch pedal): The vehicle moves with switched-off engine and reaches a speed of more than 3 km/h or 2mph, for example because of a slope. On an automatic vehicle the selector lever position "R" is selected. The coolant temperature drops or rises too much. The vacuum in the brake servo has dropped leading to reduced braking assistance. The interior temperature differs from value selected in the air conditioning system. The charge level of the battery is below a certain level. Too many electrical consumers are switched on. The windscreen is being defrosted. Requirements for the engine to be started deliberately after being turned off by the Start/Stop system: The clutch pedal must be pressed. On vehicles with automatic gearbox the brakes have been released (without Auto Hold function). The start/stop button is pressed (lit up). Further information about the start/stop system is included in the Owner's Manual. Production Solution Not applicable. Page 3 of 4 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Service If a customer concern is confirmed, proceed as follows: Check for relevant faults and diagnose with Guided Fault Finding. For checking and effectively diagnosing the start/stop system use Guided Fault Finding 1st. If Guided Fault Finding does not help identify the concern further information about self-diagnosis and Start/Stop system operation is available -- see the attachment “Audi Start/Stop systems, Workshop Manual and instructions for analysis”. The Start/Stop system is complex and the number of the conditions affecting it is high. In many cases concerns about the Start/Stop system may actually be normal operation or influenced by the actions of the driver or passenger. Please do not replace parts without proper diagnosis. Warranty This TSB is informational only and not applicable to any Audi Warranty. Additional Information All parts and service references provided in this TSB (2045316) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. Page 4 of 4 © 2018 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.