04-24-18

ATTENTION:
CLAIMS PERSONNEL q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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PARTS MANAGER
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SERVICE BULLETIN
APPLICABILITY:
		
		
SUBJECT:
2012-2016MY Impreza 2.0
2013-2017MY Crosstrek
2014-2017MY Forester		
NUMBER: 04-24-18
DATE: 11/09/18
Increased Steering Effort when Cold, DTC C2532
INTRODUCTION:
This bulletin announces a new Electronic Power Steering (EPS) control module for the models listed
above. These new EPS control modules address a limited number of customer concerns regarding
increased steering effort which may occur during freezing temperatures after a cold start. The cause
has been identified as a frozen relay contact inside the control module. Illumination of the EPS
warning lamp can also occur and a DTC C2532 may be stored.
PRODUCTION CHANGE INFORMATION:
The new EPS control modules were incorporated into production per the table below:
Model
Starting VIN
Crosstrek
HH276440
Forester
JH401989
PART INFORMATION:
Description
Part Number
Applicability
34710FJ002
34710FJ113
34710FJ212
Impreza
34710FJ252
34710FJ032
CONTROLLER- STEERING
34710FJ083
34710FJ241
34710FJ201
Crosstrek
34710FJ212
34710FJ252
34710SG102
Forester
REMINDER: Always order the most up-to-date steering controller part number for the specific VIN of the vehicle being repaired.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 04-24-18; Date: 11/09/18
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SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for diagnosing and replacement of the EPS control module remain
unchanged. Always refer to the applicable Service Manual and review the full requirements of the
repair being performed. The Service Manual procedures contain information critical to performing
an effective repair the first time and every time. This includes but is not limited to: important
SAFETY precautions, proper inspection criteria, necessary special tools, required processes and
related one-time-use parts needed for a complete and lasting repair.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Classic or Gold plan, this repair may be submitted using the following claim
information:
Labor Description
Labor Operation # Labor Time
EPS CONTROL UNIT R&R
B659-021
0.2
EPS TESTING & DIAGNOSIS
C659-011
0.5
Fail Code
UJF-43
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 04-24-18; Date: 11/09/18
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