H176 UPS12518-2B

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H176 UPS12518-2BNAS1
TECHNICAL BULLETIN
19 DEC 2018
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with
the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar
service facility to determine whether this bulletin applies to a specific vehicle.
INFORMATION
SECTION:
415-01
SUBJECT/CONCERN:
Update Prior to Sale: InControl Touch Pro Updates
AFFECTED VEHICLE RANGE:
MODEL:
MODEL YEAR:
VIN:
APPLICABILITY:
E-PACE (X540)
2018-2019
Z00001-Z45959
Vehicles With: InControl Touch Pro
F-PACE (X761)
2018-2019
097402-993025
Vehicles With: InControl Touch Pro
F-TYPE (X152)
2018-2019
K41513-K62324
Vehicles With: InControl Touch Pro
XE (X760)
2018-2019
P07466-P50191
Vehicles With: InControl Touch Pro
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MODEL:
MODEL YEAR:
VIN:
APPLICABILITY:
XF (X260)
2018-2019
Y46487-Y77713
Vehicles With: InControl Touch Pro
XJ Range (X351)
2018-2019
W11002-W19723
Vehicles With: InControl Touch Pro
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
Certain Jaguar vehicles within the listed Affected Vehicle Range require an update to the infotainment
software to make sure customers receive their new vehicles with the latest infotainment features and
enhancements.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from
releasing the vehicles for new vehicle sale pending completion of the Diagnostic/Workshop Procedure
detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery
Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
This program does not apply to any vehicle already registered and in use, either with the retailer or
customer. Any vehicle already in use may continue to be driven and any repair instructions deemed
necessary will be communicated through a separate bulletin.
PARTS:
NOTE:
Order only the expected percentage demand of parts as identified.
MODEL YEAR /
MODEL
DESCRIPTION
TYPE
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PART
NUMBER/SUNDRY
CODE
QUANTITY/VALUE
EXPECTED
PERCENTAGE
DEMAND
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MODEL YEAR /
MODEL
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DESCRIPTION
TYPE
PART
NUMBER/SUNDRY
CODE
QUANTITY/VALUE
EXPECTED
PERCENTAGE
DEMAND
2018-19MY EPACE
Infotainment Master
Controller (IMC)
Base
J9C11411
1
1
2018-19MY EPACE
Infotainment Master
Controller (IMC)
Mid
J9C11413
1
1
2018-19MY EPACE
Infotainment Master
Controller (IMC)
High
J9C11407
1
1
2018-19MY FTYPE
Infotainment Master
Controller (IMC)
Mid
J9C11413
1
1
2018MY F-TYPE
Infotainment Master
Controller (IMC)
High
C2D54259
1
1
2019MY F-TYPE
Infotainment Master
Controller (IMC)
High
C2D58118
1
1
2018-19MY FPACE, XE, XF
Infotainment Master
Controller (IMC)
Base
T4N25166
1
1
2018MY F-PACE,
XE, XF
Infotainment Master
Controller (IMC)
Mid
T2H31954
1
1
2019MY F-PACE,
XE, XF
Infotainment Master
Controller (IMC)
Mid
T4N25163
1
1
2018MY F-PACE,
XE, XF
Infotainment Master
Controller (IMC)
High
T2H31952
1
1
2019MY F-PACE,
XE, XF
Infotainment Master
Controller (IMC)
High
T2H38648
1
1
2018-19MY XJ
Infotainment Master
Controller (IMC)
High
C2D58118
1
1
SPECIAL TOOLS:
Jaguar Land Rover-approved Battery Power Supply
Jaguar Land Rover-approved diagnostic equipment with latest PATHFINDER software
Jaguar Land Rover-approved diagnostic equipment with latest SDD Software Management Pack and
InControl© Touch Pro™ Software
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Jaguar Land Rover-approved USB memory device [DTSE9G2/32GB]
WARRANTY:
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service Actions
are identified to make sure the correct parts are available and adequate workshop time is allocated for
repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code, Option Code 'X', and the relevant SRO and
Parts information. The Drive in/drive out allowance may only be claimed if the vehicle is brought back into
the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change; those
quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the December 19,
2019, closure date must be submitted or payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
MODEL
DESCRIPTION
SRO
H176
H176
X
All with Rear
Seat
Entertainment
(RSE)
Infotainment
Master
Controller (IMC)
and
Infotainment
Slave
Controller (ISC)
- Update ECU
X
All without
Rear Seat
Entertainment
(RSE)
Infotainment
Master
Controller (IMC)
- Update ECU
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TIME
(HOURS)
PART
NUMBER/SUNDRY
CODE
QUANTITY/
85.87.21
1.0
-
-
85.87.20
0.5
-
-
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PROGRAM
CODE
OPTION
CODE
H176
X
H176
MODEL
DESCRIPTION
SRO
TIME
(HOURS)
PART
NUMBER/SUNDRY
CODE
QUANTITY/
E-PACE
Infotainment
Master
Controller (IMC)
- Renew
87.01.41
1.0
See Parts table
1
X
F-PACE
Infotainment
Master
Controller (IMC)
- Renew
87.01.41
1.6
See Parts table
1
H176
X
F-TYPE
Infotainment
Master
Controller (IMC)
- Renew
86.80.88
0.7
See Parts table
1
H176
X
XE
Infotainment
Master
Controller (IMC)
- Renew
87.01.41
0.6
See Parts table
1
H176
X
XF
Infotainment
Master
Controller (IMC)
- Renew
87.01.41
1.0
See Parts table
1
H176
X
XJ
Infotainment
Master
Controller (IMC)
- Renew
86.80.88
0.6
See Parts table
1
H176
X
All
Infotainment
Master
Controller (IMC)
-Replace ECU
85.87.20
0.5
-
-
H176
X
All
Drive in/drive
out
10.10.10
0.2
-
-
Normal Warranty policies and procedures apply.
DIAGNOSTIC PROCEDURE 'A' - ALL EXCEPT XJ:
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NOTES:
This update will result in the navigation trip Estimated Time of Arrival (ETA) share contacts being
deleted from the system. Please inform customers that any contacts previously stored in the
navigation system (not phone contacts) will need to be entered again upon completion.
This procedure will require the use of the Jaguar Land Rover-approved Universal Serial Bus
(USB) memory device DTSE9G2/32GB.
1
CAUTIONS:
The Jaguar Land Rover-approved diagnostic equipment must be connected to the
internet at least every 24 hours.
This procedure requires a minimum of Pathfinder 207 loaded or later.
The software transfer process can take some time, please be patient. The vehicle
ignition will turn 'OFF 'during this transfer which is normal - do not touch the engine
Stop/Start button unless instructed to do so.
Before commencing, make sure that the infotainment screens display the 'Home' screen
with the ignition ‘ON’. If not (display screens show the Jaguar logo or the Touchscreen is
blank), lock the vehicle and leave for 5 minutes, then unlock the vehicle. Switch the
ignition ‘ON’ and inspect the display screens again.
Do NOT disturb the Diagnostic Connector (J1962) connection during the download. Any
interruption in connection between Vehicle Communications Interface (VCI) and the
J1962 connection will result in a failure and may not be recoverable.
Any interruption in connection between Vehicle Communications Interface (VCI) and the
J1962 connection will result in a failure and may not be recoverable.
Connect the Jaguar Land Rover-approved battery power supply to the vehicle startup battery.
2
CAUTION:
Disconnect any customer USB devices that are connected in any of the vehicle front and
rear USB ports (as applicable) before connecting the JLR approved diagnostic equipment
and commencing with the software update. After successfully completing the update and
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after disconnecting the JLR approved diagnostic equipment, reconnect the customer USB
devices back to their original location.
NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with PATHFINDER
version 207 (or later).
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new
session.
3
NOTE:
The Jaguar Land Rover-approved diagnostic equipment will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle out of
Transit mode (if required).
Follow the on-screen prompts.
4
Select ECU Diagnostics.
5
Select Infotainment Master Controller [IMC].
6
Select ECU Functions.
7
Select Update - InControl Touch Pro.
8
NOTES:
When the Jaguar Land Rover-approved diagnostic equipment is formatting the USB
memory device and copying over the software update package to the USB memory
device, the diagnostic equipment will finish and advise the technician to install the USB
memory device into the vehicle’s USB port.
The vehicle’s ignition must be ON and the Infotainment Master Controller (IMC) must be
ON and fully booted. This process can take up to 90 seconds.
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Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle.
1 When all tasks are finished, go to the next Step.
9
Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Rover
approved USB memory device from the vehicle'.
1 When all tasks are finished, go to the next Step.
10
Select ECU Functions.
11
Select Update Speech Database.
1 Follow the on-screen instructions until the application finishes successfully.
2 When all tasks are finished, go to the next Step.
12

Verify the media interface panels.
1 If 'A', go to Step 24.
2 If 'B' or 'C', go to Step 13.
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NOTE:
Smartphone Pack Activation - Eligible vehicles require 10” Touch Pro or Touch Pro Duo
with Connect Pro, Pro Services, and WI-FI for Smartphone Pack to be added.
Select ECU Functions.
1 Select Activation of Smartphone Pack Function.
2 Follow all on-screen instructions until the application finishes successfully.
3 When all tasks are finished, go to the next Step.
14
Make sure the Smartphone Pack is activated.
1 From the Touchscreen (TS) home page, swipe left.
The Apple CarPlay® and Android Auto™ icons should now be visible.
2 Select an icon and make sure 'Connect Device (with USB)' is displayed.
3 When all tasks are finished, go to the next Step.
15
CAUTION:
At the start of this process, the Jaguar Land Rover-approved diagnostic equipment will
transfer a large number of files to the USB memory device. These will then be transferred
to the vehicle.
NOTES:
Vehicles with Rear Seat Entertainment (RSE) only.
The infotainment screen display will go blank or change color during this update; this is
normal behavior and is to be expected when the software is being updated in the
InControl® Touch Pro™ control module.
Select ECU Diagnostics.
16
NOTE:
Vehicles with Rear Seat Entertainment (RSE) only.
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Select Infotainment Slave Controller [ISC].
17
NOTE:
Vehicles with Rear Seat Entertainment (RSE) only.
Select ECU Functions.
18
NOTE:
Vehicles with Rear Seat Entertainment (RSE) only.
Select Update - InControl Touch Pro.
19
NOTES:
Vehicles with Rear Seat Entertainment (RSE) only.
When the Jaguar Land Rover-approved diagnostic equipment is formatting the USB
memory device and copying over the software update package to the USB memory
device, the diagnostic equipment will finish and advise the technician to install the USB
memory device into the vehicle’s USB port.
The vehicle’s ignition must be ON and the Infotainment Master Controller (IMC) must be
ON and fully booted. This process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the USB memory device into the
diagnostic equipment.
1 When all tasks are finished, go to the next Step.
20
NOTE:
Vehicles with Rear Seat Entertainment (RSE) only.
Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle.
1 When all tasks are finished, go to the next Step.
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NOTE:
Vehicles with Rear Seat Entertainment (RSE) only.
Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Rover
approved USB memory device from the vehicle'.
1 When all tasks are finished, go to the next Step.
22
NOTE:
Vehicles with Rear Seat Entertainment (RSE) only.
Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Rover
approved USB memory device from the vehicle'.
23
NOTE:
Vehicles with Rear Seat Entertainment (RSE) only.
Follow the on-screen instructions until the application finishes successfully.
1 When all tasks are finished, go to the next Step.
24
Delete paired Bluetooth® devices:
1 Select the phone on the vehicle touchscreen.
2 Select Settings.
3 Select Bluetooth® Settings.
4 Select Forget all devices.
Once completed, 'All Devices Forgotten' will be displayed.
5 When all tasks are finished, go to the next Step.
25
Delete Customizable Home Page (CHP):
1 Swipe across to the first CHP on the vehicle Touchscreen.
2 Press and hold until you are in 'edit' mode.
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If there is more than one CHP page, scroll to the last page.
There will be a 'Bin' icon in the footer.
3 Select the 'Bin' to delete that page.
4 The first Home Page created will not have this 'Bin' option; it requires the user to delete
everything one by one.
5 Follow all on-screen instructions until the application finishes successfully.
6 When all tasks are finished, go to the next Step.
26
Select the Settings icon on the vehicle Touchscreen.
1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.
6 Follow all on-screen instructions until the application finishes successfully.
7 When all tasks are finished, go to the next Step.
27
If the vehicle has navigation trip ETA share contacts set up, the contacts must be deleted.
1 Select Navigation function.
2 Select Settings.
3 Select Navigation Settings.
4 Select Edit profile.
5 Scroll down and select Contacts.
6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
8 Select Delete,
9 Confirm 'delete action'.
10 Follow all on-screen instructions until the application finishes successfully.
11 When all tasks are finished, go to the next Step.
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Exit the current session.
1 Select the Session tab.
2 Select the Close session option.
3 If necessary, set the vehicle to 'Transit mode'.
4 When all tasks are finished, go to the next Step.
29
Disconnect the diagnostic equipment and battery support unit from the vehicle.
30
Switch the ignition OFF for a minimum of 10 minutes to allow the vehicle modules to shut down.
TROUBLESHOOTING - ALL EXCEPT XJ:
CAUTIONS:
If the vehicle software level is at a lower level than 17C, the vehicle's speech database will need
to be updated for the speech system to continue working. This is done after the main software
update has completed by running the separate 'Update Speech Database' application from ECU
functions and following the on-screen instructions.
If the vehicle software level is at a lower level than 17C, this software update enables a new
InControl Touch Pro feature - Voice control of the navigation system. In order to utilize this
feature, the vehicle owner will need to update their navigation maps to the latest version.
Specific information on how to do this can be found in the Owner's Handbook. If the maps are
already at the latest level the customer will have to wait until the next map update is available to
activate this feature.
In the event that an error is experienced during the software update process, the strategy implemented in
the Jaguar Land Rover (JLR) approved diagnostic equipment can identify this error.
If an error is displayed, refer to the table below and complete the appropriate Action:
ERROR
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FIRST ACTION
SECOND ACTION
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ERROR
'JLR approved Universal Serial Bus (USB) memory
device not found in the vehicle' message displayed
on PATHFINDER.
• The Jaguar Land Rover-approved diagnostic
equipment will prompt the user to swap the USB
memory device to the adjacent USB port in the
event that the module is unable to read the USB
memory device.
• When this action is finished and the green 'tick'
(✓) selected, the module will attempt to continue
the application using the adjacent USB port.
Module recovery in progress (30 minute process).
• The software download has failed and the
module is recovering to the previous level.
FIRST ACTION
SECOND ACTION
• Follow all on-screen
instructions to exit the
application.
• If the error is displayed again,
further checks will be required
to determine if it is a USB
memory device concern or a
vehicle concern.
• Perform a battery hard
reset.
• Potential concerns:
• Perform the 'Update InControl Touch Pro'
application again using the
Jaguar Land Roverapproved USB memory
device.
1. Do not touch the vehicle.
- Non-JLR-approved USB
memory device
- Faulty JLR-approved USB
memory device
- Vehicle concern between
module and USB port (USB
hub, connector, or cable
issue)
-
2. Allow the recovery
process to complete fully.
3. Follow all on-screen
instructions to exit the
application.
4. Perform the 'Update InControl Touch Pro'
application again.
No response from ECU
• The software download fails.
1. Follow all on-screen
instructions to exit the
application.
-
2. Submit a TA (Technical
Assistance) request titled
'NGI_0EO8'.
Software download fails and the Radio / Volume
control is not working.
1. Follow all on-screen
instructions to exit the
application.
-
2. Submit a TA request
titled 'NGI_09'.
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ERROR
FIRST ACTION
Failed to communicate with ECU
• PATHFINDER will not allow the IMC or ISC
application to continue as the update fails due to
a DID response concern.
1. Follow all on-screen
instructions to exit the
application.
SECOND ACTION
-
2. Submit a TA request
titled 'NGI_HC_FAIL'.
InControl Touch Pro system constantly restarting
• The system will constantly start, shut down, and
restart before an InControl Touch Pro Software
Update
• Submit a TA detailing the
concern.
-
• Select 'Infotainment
Master Controller (IMC)
update - 01 - 'General
Failure' as the symptom.
• Put ‘NGI_REBOOT’ in the
first line of ‘Detailed
Diagnostics’.
Voice / Speech concern - no voice inputs or outputs
functionality.
• Common symptoms:
Make sure you have run the
'Update Speech Database'
application from ECU
functions.
• Submit a TA detailing the
concern.
• Select 'Infotainment Master
Controller (IMC) update - 01 'General Failure' as the
symptom.
- Voice commands are not recognized
- Voice output such as spoken navigation
guidance is inoperative
- Voice Recognition menu is blank
• Put ‘NGI_VOICE’ in the first
line of ‘Detailed Diagnostics’.
Navigation concern - incorrect time or vehicle
position
• Common symptoms:
- Incorrect time displayed
- Navigation vehicle position away from current
location
- Navigation vehicle position shows the correct
location and Navigation works as expected,
except the road names are missing
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• Submit a TA detailing the
concern.
-
• Select 'Infotainment
Master Controller (IMC)
update - 01 - 'General
Failure' as the symptom.
• Put ‘NGI_TIME / NAV’ in
the first line of ‘Detailed
Diagnostics’.
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ERROR
System Language concern
• Language Settings default to English UK after a
vehicle shut down.
• Common symptoms:
- User sets relevant system market language
and the language setting defaults back to
English UK after vehicle shut down
- User unable to set their language as not
available to select since the update
'The software has updated successfully, but a
concern with Gracenotes has been detected'
message displayed on PATHFINDER.
•
FIRST ACTION
• Submit a TA detailing the
concern.
SECOND ACTION
-
• Select 'Infotainment
Master Controller (IMC)
update - 01 - 'General
Failure' as the symptom.
• Put ‘NGI_SYS_LANG’ in
the first line of ‘Detailed
Diagnostics’.
1. Follow all on-screen
instructions to exit the
application.
-
2. Submit a TA detailing the
concern.
3. Select 'Infotainment
Master Controller (IMC)
update - 01 - 'General
Failure' as the symptom.
4. Put 'NGI_GN' in the first
line of ‘Detailed
Diagnostics’.
DIAGNOSTIC PROCEDURE - XJ ONLY:
NOTES:
This action will result in the navigation trip Estimated Time of Arrival (ETA) share contacts being
deleted from the system. Please inform customers that any contacts previously stored in the
navigation system (not phone contacts) will need to be entered again upon completion.
This procedure will require the use of the Jaguar Land Rover-approved Universal Serial Bus
(USB) memory device DTSE9G2/32GB.
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CAUTION:
The Jaguar Land Rover-approved diagnostic equipment must be connected to the internet
at least every 24 hours.
NOTES:
The software transfer process can take some time, please be patient. The vehicle
ignition will turn 'OFF 'during this transfer which is normal - do not touch the engine
Stop/Start switch unless instructed to do so.
Before commencing, make sure that the infotainment screens display the 'Home' screen
with the ignition ‘ON’. If not (i.e the display screens show the Jaguar logo or the
Touchscreen is blank), lock the vehicle and leave for 5 minutes, then unlock the vehicle.
Switch the ignition ‘ON’ and inspect the display screens again.
When downloading it is critical NOT to disturb the Diagnostic Connector (J1962)
connection. Any interruption in connection between Vehicle Communications Interface
(VCI) and the J1962 connection will result in a failure and may not be recoverable.
Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle startup
battery.
2
CAUTIONS:
Disconnect any customer USB devices that are connected in any of the vehicle front and
rear USB ports (as applicable) before connecting the JLR approved diagnostic
equipment and commencing with the software update. After successfully completing the
update and after disconnecting the JLR approved diagnostic equipment, reconnect the
customer USB devices back to their original location.
This Jaguar Land Rover-approved diagnostic equipment must be loaded with
SDD155.03 Software Management Pack 308, and InControl Touch Pro Software
007.03.001 (or later). The Vehicle Communication Interface (VCI) must be on the latest
level as per VCI Update Instructions (available on TOPIx).
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Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new
session.
3
NOTE:
The Jaguar Land Rover-approved diagnostic equipment will read the correct Vehicle
Identification Number (VIN) for the current vehicle and automatically take the vehicle out of
Transit mode (if required).
Follow the on-screen prompts.
4
CAUTIONS:
At the start of this process, the Jaguar Land Rover-approved diagnostic equipment will
transfer a large number of files to the Jaguar Land Rover-approved Universal Serial Bus
(USB) memory device. These will then be transferred to the vehicle.
The Jaguar Land Rover-approved diagnostic equipment may prompt ‘No Update
Required’ in the software resolution screen. This software does require updating; select
the green 'tick' (✓) to continue the download.
NOTE:
The touchscreen will go blank or change color during this update. This is normal behavior
and is to be expected when the InControl® Touch Pro™ control module software is being
updated.
If the hyperlink is not available:
1 Select the Diagnosis session type.
2 Select Electrical - Information and entertainment system - Entertainment system.
3 Run and close the Datalogger tool to reveal the 'Extras' tab.
4 Select the Extras tab.
5 From 'Recommendations', run the Configure existing module - Update to Phase 4:
InControl Touch Pro application.
6 Follow all on-screen instructions until the application finishes successfully.
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NOTES:
This application will begin and the InControl® Touch Pro™ Health Check will display onscreen. The InControl® Touch Pro™ Health Check will make sure that all conditions are
correct before the software update can begin. In the event of a failure condition being
identified by the InControl® Touch Pro™ Health Check, follow the on-screen instructions
to rectify the failure condition, then retry the application. The application will not
continue until all conditions are correct; all InControl® Touch Pro™ Health Check failure
conditions MUST be rectified.
When the Jaguar Land Rover-approved diagnostic equipment has finished formatting
the Jaguar Land Rover-approved Universal Serial Bus (USB) memory device and copying
over the software package to the USB memory device, the diagnostic equipment will
finish and advise the technician to install the USB memory device into the vehicle’s USB
port. The vehicle’s ignition must be ON and the Infotainment Master Controller (IMC)
must be ON and fully booted. This process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the USB memory device into the
diagnostic equipment. Do as instructed before proceeding.
6
Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle as instructed.
1 Transfer the USB memory device into the vehicle before proceeding on the diagnostic
equipment.
7
Follow all on-screen instructions until the application prompts 'Remove the USB memory device
from the vehicle'.
1 Follow all on-screen instructions until the application finishes successfully.
If the diagnostic equipment displays an error, refer to the TROUBLESHOOTING
section below and perform the relevant action to perform the update.
8
NOTE:
Smartphone Pack Activation - Eligible vehicles require 10” Touch Pro or Touch Pro Duo
with Connect Pro, Pro Services, and WI-FI for Smartphone Pack to be added.
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Select Service Functions session type.
1 Run the Entertainment system - InControl Touch Pro - Activation of Smartphone
Pack - Market 1 application.
2 Follow all on-screen instructions until the application finishes successfully.
9
Make sure the Smartphone Pack is activated.
From the Touchscreen (TS) home page, swipe left.
The Apple CarPlay® and Android Auto™ icons should now be visible.
Select an icon and make sure 'Connect Device (with USB)' is displayed.
10
Select the Settings icon on the vehicle touchscreen.
1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.
11
If the vehicle has navigation ETA share contacts set up, the contacts must be deleted.
1 Select Settings.
2 Select Navigation function.
3 Select Navigation Settings.
4 Select Edit profile.
5 Scroll down and select Contacts.
6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
8 Select Delete,
9 Confirm 'delete action'.
12
Exit the current session.
1 Select the Session tab.
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2 Select the Close session option.
If necessary, set the vehicle to 'Transit mode'.
13
NOTE:
This software update enables a new InControl Touch Pro feature - Voice control of the
navigation system. In order to utilize this feature, the vehicle owner will need to update
their navigation maps to the latest version. Specific information on how to do this can be
found in the Owner's Handbook. If the maps are already at the latest level, the customer
will have to wait until the next map update is available to activate this feature.
Disconnect the diagnostic equipment, battery support unit, and USB memory device from the
vehicle.
TROUBLESHOOTING - XJ ONLY:
In the event that an error is experienced during the software update process, the strategy implemented in
the Jaguar Land Rover-approved diagnostic equipment can identify an error if the InControl Touch Pro is
unable to complete the required process.
If an error is displayed, refer to the table below and complete the appropriate Action:
ERROR CODE
CONCERN
21 Communication
error
Busy or no response from the
module.
ACTION REQUIRED
21 - Communication error
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again.
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ERROR CODE
CONCERN
06 - Media not
found
Jaguar Land Rover-approved
Universal Serial Bus (USB)
memory device not found in
the vehicle.
ACTION REQUIRED
NOTE:
The Jaguar Land Rover-approved diagnostic equipment will
prompt the user to swap the Jaguar Land Rover-approved
Universal Serial Bus (USB) memory device to the adjacent USB
port in the event that the module is unable to read the USB
memory device. When this action is finished and the green 'tick'
(✓) selected, the module will attempt to continue the
application using the adjacent USB port.
06 - Media not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again using the Jaguar Land Rover-approved USB
memory device.
4. If the error code '06 - Media not found' is displayed again, further
checks will be required to determine if it is a USB memory device
concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty JLR-approved USB memory device
- Vehicle concern between module and USB port (USB hub,
connector, or cable issue)
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ERROR CODE
02 - File not
found
H176 UPS12518-2bNAS1 - Update Prior to Sale: InControl Touch Pro Updates | TOPIx
CONCERN
File required by the module
has not been found on the
Jaguar Land Rover-approved
Universal Serial Bus (USB)
memory device due to file
transfer issue.
ACTION REQUIRED
NOTE:
The Jaguar Land Rover-approved diagnostic equipment will
prompt the user to swap the Jaguar Land Rover-approved
Universal Serial Bus (USB) memory device to the adjacent USB
port in the event that the module is unable to read the USB
memory device. When this action is finished and the green 'tick'
(✓) selected, the module will attempt to continue the
application using the adjacent USB port.
02 - File not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl Touch Pro'
application again using the Jaguar Land Rover-approved USB
memory device.
4. If the error code '02 - File not found' is displayed again, further
checks will be required to determine if it is a USB memory device
concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty JLR-approved USB memory device
- Vehicle concern between module and USB port (USB hub,
connector, or cable issue)
01 - General
Failure
Module concern.
01 - General failure
1. Follow all on-screen instructions to exit the application.
2. Submit a TA request titled '01 General Failure Recovery'.
- All session files which contain this error must be attached.
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ERROR CODE
0A - Invalid
signature
H176 UPS12518-2bNAS1 - Update Prior to Sale: InControl Touch Pro Updates | TOPIx
CONCERN
Corrupt InControl® Touch
Pro™ software files on the
Jaguar Land Rover-approved
diagnostic equipment or
Jaguar Land Rover-approved
Universal Serial Bus (USB)
memory device.
ACTION REQUIRED
0A - Invalid signature
1. Follow all on-screen instructions to exit the application.
2. Perform the 'Configure existing module - InControl Touch Pro'
application again on the same Jaguar Land Rover-approved
diagnostic equipment and use a different Jaguar Land Roverapproved USB memory device.
3. If error code '0A - Invalid signature' is displayed again, the relevant
Jaguar Land Rover-approved diagnostic equipment has a corrupt file
installed and the Jaguar Land Rover-approved diagnostic equipment
would require F2 recovery procedure and another Jaguar Land
Rover-approved diagnostic equipment should be used to perform
the update.
Module
recovery in
progress (30minute
process)
Software download fails and
the module is recovering to a
previous level.
Module recovery in progress
1. Do not touch the vehicle.
2. Allow the recovery process to finish fully.
3. Follow all on-screen instructions to exit the application.
4. Perform the 'Configure existing module - InControl Touch Pro'
application again.
NGI_0EO8
Software download fails with
‘No response from ECU’
during update process when
Erase CCF (0E08 routine)
attempted.
NGI_0EO8
1. Follow all on-screen instructions to exit the application.
2. Submit a TA request titled '01 General Failure Recovery'.
- All session files which contain this error must be attached.
NGI_09
F121 software download fails
(Radio/Volume control not
working).
NGI_09
1. Follow all on-screen instructions to exit the application.
2. Submit a TA request titled '01 General Failure Recovery'.
- All session files which contain this error must be attached.
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ERROR CODE
NGI_F121
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CONCERN
F121 software download does
not finish (pass or fail) and
keeps downloading for
extended time period (hours).
User has to force close SDD
to exit the application.
ACTION REQUIRED
NGI_F121
1. Follow all on-screen instructions to exit the application.
2. Submit a TA request titled '01 General Failure Recovery'.
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- All session files which contain this error must be attached.
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