18M06

David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
January 29, 2019
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
Customer Satisfaction Program 18M06
Certain 2015-2017 Model Year Transit Vehicles with a 3.2L Diesel Engine
EGR Cooler Replacement
PROGRAM TERMS
This program extends the warranty coverage of the Exhaust Gas Recirculation (EGR) cooler to 11
years of service or 120,000 miles from the warranty start date of the vehicle, whichever occurs first.
If a vehicle has already exceeded either the time or mileage limits, this extended warranty coverage
will last through July 31, 2019.
This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited
Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty should be claimed using
applicable Labor Operation Codes for the Workshop Manual procedure. Additionally, this program
may be used multiple times as long as the vehicle is within time and mileage limits of the program.
Once the program has expired, SPW and ESP may be eligible.
Coverage is automatically transferred to subsequent owners.
VEHICLES COVERED BY THIS PROGRAM
Vehicle
Model Year
Assembly Plant
Transit
2015-2017
Kansas City
Build Dates
January 17, 2014 through June 20, 2017
Affected vehicles are identified in OASIS.
REASON FOR PROVIDING EXTENDED WARRANTY COVERAGE
In some of the affected vehicles, the EGR cooler may crack and allow coolant to enter the combustion
chamber when EGR is enabled. A cracked EGR cooler may cause malfunction indicator light (MIL)
illumination, reduced power, engine overheating, white smoke from the exhaust, and/or coolant level
low without an exterior leak.
SERVICE ACTION
If an affected vehicle exhibits any of the conditions listed above, dealers must perform Workshop
Manual (WSM) and/or Powertrain Control/Emissions Diagnosis (PC/ED) manual diagnostics to
determine the root cause of the failure. If the EGR cooler is found to be at fault, dealers are to replace
the EGR cooler. This service must be performed at no charge to the vehicle owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner Letters are expected to be mailed the week of February 11, 2019. Dealers should repair any
affected vehicles that experience an EGR cooler failure, whether or not the customer has received a
letter.
 Copyright 2019 Ford Motor Company
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 1 of 3
Customer Satisfaction Program 18M06
Certain 2015-2017 Model Year Transit Vehicles with a 3.2L Diesel Engine
EGR Cooler Replacement
OASIS ACTIVATION
OASIS will be activated on January 29, 2019.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will not be activated for this service action.
SOLD VEHICLES
•
•
Only owners with affected vehicles that exhibit the covered condition will be directed to dealers
for repairs.
Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Do not perform this program unless the affected vehicle exhibits the covered condition.
TITLE BRANDED / SALVAGED VEHICLES
Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this
program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS
Warranty Cancellation Messages only:
• SCRAPPED UNIT – ALL WARRANTY CANCELLED – TOTAL INCLUDING EMISSIONS
• ALL WARRANTY CANCELLED INCLUDING EMISSIONS
OWNER REFUNDS
• Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
July 31, 2019.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
•
Refunds will only be provided for the cost associated with EGR cooler replacement.
RENTAL VEHICLES
Dealers are pre-approved for up to two days for a rental vehicle. Follow Extended Service Plan (ESP)
guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the
dealership for part replacement. Prior approval for more than two rental days is required from the
SSSC via the SSSC Web Contact Site.
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 2 of 3
Customer Satisfaction Program 18M06
Certain 2015-2017 Model Year Transit Vehicles with a 3.2L Diesel Engine
EGR Cooler Replacement
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual –
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site prior to completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Note: This program DOES NOT apply to vehicles that qualify for repairs under the New
Vehicle Limited Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty
should be claimed using applicable Labor Operation Codes for the Workshop Manual
procedure.
o Service Part Warranty (SPW) and/or Ford/Lincoln Loyalty Plans (ESP) eligible vehicles –
Claim repairs to FSA 18M06 if vehicle is still within time and mileage limits.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
18M06 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Provision for Locally Obtained Supply: One 1/4-inch to 5/8-inch (6 mm to 16 mm) diameter
conventional (worm) clamp.
o Program Code: 18M06
o Misc Expense: OTHER
o Amount: Actual cost up to $2.00
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under Miscellaneous Expense code
RENTAL.
 Copyright 2019 Ford Motor Company
ATTACHMENT I
Page 3 of 3
Customer Satisfaction Program 18M06
Certain 2015-2017 Model Year Transit Vehicles with a 3.2L Diesel Engine
EGR Cooler Replacement
CLAIMS PREPARATION AND SUBMISSION (Continued)
• Refunds: Submit refunds on a separate repair line.
- Program Code: 18M06
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
 Copyright 2019 Ford Motor Company
ATTACHMENT II
Page 1 of 2
Customer Satisfaction Program 18M06
Certain 2015-2017 Model Year Transit Vehicles with a 3.2L Diesel Engine
EGR Cooler Replacement
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
MT18M06A
Actual time up
to 1.5 Hours*
Diagnose EGR cooler using published diagnostics in WSM
and PC/ED – includes drive in/drive out, etc.
(Use in combination with 18M06B only)
18M06B
5.9 Hours
Replace EGR cooler
* Dealers are authorized to claim up to 1.5 hours actual time without contacting the SSSC Web
Contact Site for approval. Follow the Actual Time Usage Guidelines and Service Management
Responsibilities as identified in the Warranty and Policy Manual. Claims for additional parts and/or
labor over 1.5 hours should be submitted to the SSSC as a Related Damage contact. If contacting
SSSC, please provide the complete tech details and time stamps to support the request for the
additional time.
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number
Description
Order
Quantity
Claim
Quantity
CK4Z-9U433-C
EGR Cooler
1
1
CK4Z-9D476-A
EGR Cooler Gasket
1
1
BK2Z-9E464-A
EGR Valve Gasket
1
1
6C1Z-9E464-A
Mixer Tube Gasket
1
1
BB3Z-6C653-A
Throttle Body Gasket
1
1
CK4Z-9F481-A
EGR Cooler Vee-Clamp
1
1
W520101-S437
EGR Cooler Vee-clamp Nut
1
1
XO-5W40-5Q3SD Motorcraft® SAE 5W-40 Full Synthetic Diesel Motor Oil
1
1
XL-1
Penetrating and Lock Lubricant
1
1
XL-2
High Temperature Nickel Anti-Seize Lubricant
1
1
VC-3-B
Motorcraft® Orange Concentrated Antifreeze/Coolant
VC-3DIL-B
Motorcraft® Orange Prediluted Antifreeze/Coolant
Up to 1 as required
One 1/4-inch to 5/8-inch (6 mm to 16 mm) Diameter
MISC. OTHER
Conventional (Worm) Clamp
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
Obtain Locally
 Copyright 2019 Ford Motor Company
ATTACHMENT II
Page 2 of 2
Customer Satisfaction Program 18M06
Certain 2015-2017 Model Year Transit Vehicles with a 3.2L Diesel Engine
EGR Cooler Replacement
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
 Copyright 2019 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 18M06
CERTAIN 2015-2017 MODEL YEAR TRANSIT VEHICLES WITH A 3.2L DIESEL
ENGINE — EGR COOLER REPLACEMENT
OVERVIEW
In some of the affected vehicles, the Exhaust Gas Recirculation (EGR) cooler may crack and allow
coolant to enter the combustion chamber when EGR is enabled. A cracked EGR cooler may cause
malfunction indicator light (MIL) illumination, reduced power, engine overheating, white smoke from the
exhaust, and/or coolant level low without an exterior leak.
If an affected vehicle exhibits any of the conditions listed above, dealers must perform Workshop Manual
(WSM) and/or Powertrain Control/Emissions Diagnosis (PC/ED) manual diagnostics to determine the root
cause of the failure. If the EGR cooler is found to be at fault, dealers are to replace the EGR cooler.
SERVICE PROCEDURE
1. Using published diagnostics in Workshop Manual (WSM) and the Powertrain Control/Emissions 		
Diagnosis (PC/ED) manual, determine the root cause of the engine failure.
2. Is the EGR cooler the root cause of the engine failure?
No - This program does not apply.
Yes - Replace the EGR Cooler. Please follow the WSM procedures in Section 303-08C.
CPR © 2019 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
1/2019