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LT B 0 1 0 0 9 N A S 7
TECHNICAL BULLETIN
02 JAN 2019
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians
with the knowledge, tools, and equipment required to do the job properly and safely. It informs these
Technicians of conditions that may occur on some vehicles, or provides information that could assist in
proper vehicle service. The procedures should not be performed by 'do-it-yourselfers'. If you are not a
Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land
Rover service facility to determine whether this bulletin applies to a specific vehicle.
I N F O R M AT I O N
This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in blue
SECTION:
415-01:
S U B J E C T/ C O N C E R N :
InControl® Touch Pro™ Features May Not Function As Expected
AFFECTED VEHICLE RANGE:
MODEL:
MODEL YEAR:
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VIN:
APPLICABILITY:
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MODEL:
MODEL YEAR:
VIN:
APPLICABILITY:
Discovery Sport (LC)
2017
634012-721747
Vehicles With: InControl Touch Pro
Range Rover Evoque (LV)
2016-2017
166843-267152
Vehicles With: InControl Touch Pro
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
A major part of this update is to the of the single-screen InControl® Touch Pro™ system, which
will change to match that of the InControl® Touch Pro Duo™ system. The customer must be
aware that after this software update is finished, they will be required to sign back in to any
vehicle applications that were being used prior to the software update.
SITUATION:
In response to customer feedback on the performance of the InControl® Touch Pro™ system, Jaguar
Land Rover has developed a software upgrade designed to enhance the robustness of a range of
system features and functions.
CAUSE:
These may be caused by a software issue.
ACTION:
Should a Customer express any of the concerns listed in the software tab of the TOPIx vehicle
summary pop-up, accessible from TOPIx after entering the VIN, follow the Diagnostic Procedure
below.
PA RTS :
No Parts Required
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TOOLS:


Jaguar Land
Rover-approved
Midtronics battery
power supply

Jaguar Land
Rover-approved
diagnostic
equipment with
latest SDD
Software
Management Pack
and InControl©
Touch Pro™
Software
DTSE9G2/32GB
Jaguar Land
Rover-approved
USB memory
device
WARRANT Y:
NOTES:
Repair procedures are under constant review, and therefore times are subject to change;
those quoted here must be taken as guidance only. Always refer to JLR claims submission
system to obtain the latest repair time.
The JLR Claims Submission System requires the use of causal part numbers. Labor only claims
must show the causal part number with a quantity of zero.
DESCRIPTION
SRO
TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
Infotainment Master Controller (IMC) - Update
ECU
85.87.20
0.5
42
LR091126
Infotainment Slave Controller (ISC) - Update ECU
85.87.21
1.0
42
LR091126
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NOTE:
Normal Warranty procedures apply.
S E R V I C E I N F O R M AT I O N - V E H I C L E S W I T H S I N G L E - S C R E E N S Y S T E M :
CAUTION:
Due to this important and irreversible change to the way the customer directly interacts
with their vehicle, retailers must inform the customer of this change to their vehicle before
performing the following update. Perform the update ONLY after the customer is informed
and in agreement.
NOTE:
The look and feel of the single-screen InControl® Touch Pro™ system will, if not already
updated with Phase 4 '18B' software, change to match that of the InControl® Touch Pro
Duo™ system. When this software update is finished, it CANNOT be reversed. Refer to the
latest InControl Touch Pro Release Notes on TOPIx for more information.
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
Vehicles with Single-Screen System current 4-tile home screen:
A - Media
B - Climate
C - Phone
D - Navigation
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
Vehicles with Single-Screen System updated 3-tile home screen:
A - Navigation
B - Media
C - Phone
DIAGNOSTIC PROCEDURE:
CAUTIONS:
Make sure that the Jaguar Land Rover-approved diagnostic equipment is connected to the
internet every 24 hours.
This software update is split into 2 separate procedures and, depending on the software level,
it may first require an update to the Gateway Control Module (GWM).
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Battery support unit: it is extremely critical to use a battery support unit and have a vehicle
with a battery that has a good state of health to start. The battery support unit must also be in
proper working condition to be able to supply 13v consistently. If the voltage is compromised
during the installation of software, the Infotainment Master Controller (IMC) may switch off.
The software transfer process can take some time, please be patient. The vehicle ignition will
switch OFF during this transfer which is normal -- do not touch the engine START/STOP
button unless instructed to do so.
Before starting, make sure that the Infotainment screens display the 'Home' screen with the
ignition switched ON. If not (the display screens show the Land Rover logo or the front screen
is blank), lock the vehicle and leave for 5 minutes, then unlock the vehicle. Switch the ignition
ON and view the Infotainment screens again.
It is extremely critical NOT to disturb the Data Link Connector (DLC) connection. Any
interruption in connection between VCI and the DLC connection will result in a failure and may
not be recoverable.
Remove all customer Universal Serial Bus (USB) devices from any of the vehicle front and rear
USB ports (as applicable) before connecting the Jaguar Land Rover-approved diagnostic
equipment and commencing with the software update. After successfully performing the
update and after disconnecting the Jaguar Land Rover-approved diagnostic equipment,
connect the customer USB devices back to their original location.
NOTES:
After the Gateway Control Module (GWM) programming occurs, a functional CAN reset is
sent to the vehicle. The very next step in the process then begins to run Variant Configuration
to the Infotainment Master Controller (IMC). If the Technician is too fast and is pressing green
‘tick’ (✓) boxes to push the process along, the Variant Configuration process will fail as the
IMC is not fully booted. Each time the Technician is instructed to turn the ignition ON they
should follow the diagnostic system prompts. The IMC in general takes 90 seconds for full
operation. A good point is pressing the 'Audio' button and then pressing the 'Source' button.
When the IMC is booted, all available sources will be displayed on the Source Selection
screen. At this time the 'continue' button can now be pressed.
If a failure occurs when the retry is attempted, the technician must switch the ignition back
ON and wait a minimum 90 seconds until the Infotainment Master Controller (IMC) is booted
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up.
This action will result in the navigation ETA share contacts being deleted from the system.
Inform customers that any contacts previously stored in the navigation system (not phone
contacts) will need to be re-entered upon completion.
1
2
Connect the Jaguar Land Rover-approved battery power supply to the vehicle startup battery.
CAUTION:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with
SDD155.03 Software Management Pack v308, InControl® Touch Pro™ Software 005.07
[or later], and the Vehicle Communication Interface (VCI) must be on the latest level as
per VCI Update Instructions (available on TOPIx). If a DA VCI device is used for the
update, it MUST be on a firmware level of 63 or later.
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a
new session.
3
4
Follow all on-screen instructions.
CAUTIONS:
At the start of this process, the Jaguar Land Rover-approved diagnostic equipment
will transfer a large number of files to the Jaguar Land Rover-approved USB memory
device. These will then be transferred to the vehicle.
The Jaguar Land Rover-approved diagnostic equipment may prompt ‘No Update
Required’ in the software resolution screen; however, this software does require
updating; select the green ‘tick’ (✓) to continue the download.
NOTES:
If the Jaguar Land Rover-approved diagnostic equipment states that the InControl®
Touch Pro™ system is already at the latest required software level, exit the
application and go to Step 10.
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The infotainment screen display will go blank or change color during this update. This
is normal behavior and is to be expected when the InControl® Touch Pro™ control
module software is being updated.
If the hyperlink is not available:
1 Select the Diagnosis Session Type.
2 Select Electrical - Information and entertainment system - Entertainment system.
3 Run and close the Datalogger tool to reveal the 'Extras' tab.
4 Select the Extras tab.
5 From 'Recommendations', run the Configure existing module - InControl Touch Pro
application.
5
NOTES:
This application will begin and the InControl® Touch Pro™ Health Check will display
on-screen. The InControl® Touch Pro™ Health Check will make sure that all
conditions are correct before the software update can begin. In the event of a failure
condition being identified by the InControl® Touch Pro™ Health Check, follow the
on-screen instructions to rectify the failure condition and then retry the application.
The application will not continue until all conditions are correct; all InControl® Touch
Pro™ Health Check failure conditions MUST be rectified.
When the Jaguar Land Rover-approved diagnostic equipment is formatting the
Jaguar Land Rover-approved Universal Serial Bus (USB) memory device and copying
over the software update package to the USB memory device, the diagnostic
equipment will finish and advise the technician to install the USB memory device into
the vehicle’s socket. The vehicle’s ignition must be ON, and the Infotainment Master
Controller (IMC) must be ON and fully booted this process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert the Jaguar Land Rover-approved
USB memory device into the Jaguar Land Rover-approved diagnostic equipment. Do as
instructed before proceeding.
6
NOTE:
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Make sure the vehicle ignition is ON. Press the engine START/STOP button to switch it
ON if necessary.
Follow all on-screen instructions until prompted to transfer the Jaguar Land Rover-approved
USB memory device from the Jaguar Land Rover-approved diagnostic equipment to the
vehicle as instructed.
7
Transfer the Jaguar Land Rover-approved USB memory device into the vehicle before
proceeding on the Jaguar Land Rover-approved diagnostic equipment.
8
Follow all on-screen instructions until the application prompts 'Remove the Jaguar Land Rover
approved USB memory device from the vehicle'.
If the diagnostic equipment displays an error, refer to the TROUBLESHOOTING
section below and perform the relevant action to finish the update.
9
NOTE:
Make sure the vehicle ignition is ON. Press the engine START/STOP button to switch it
ON if necessary.
Follow all on-screen instructions until the application finishes successfully.
10
CAUTION:
At the start of this process, the Jaguar Land Rover-approved diagnostic equipment will
transfer a large number of files to the Jaguar Land Rover-approved USB memory
device. These will then be transferred to the vehicle.
NOTES:
If the diagnostic equipment states that the InControl® Touch Pro™ system is already
at the latest required software level, exit the application and go to Step 16.
The touchscreen will go blank or change color during this update. This is normal
behavior and is to be expected when the InControl® Touch Pro™ control module
software is being updated.
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If the hyperlink is not available:
1 Select the Diagnosis session type.
2 Select Electrical - Information and entertainment system - Entertainment system.
3 Run and close the Datalogger tool to reveal the 'Extras' tab.
4 Select the Extras tab.
5 From 'Recommendations', run the Configure existing module - Update to Phase 4:
InControl Touch Pro application.
6 Follow all on-screen instructions until the application finishes successfully.
11
NOTES:
This application will begin and the InControl® Touch Pro™ Health Check will display
on-screen. The InControl® Touch Pro™ Health Check will make sure that all
conditions are correct before the software update can begin. In the event of a failure
condition being identified by the InControl® Touch Pro™ Health Check, follow the
on-screen instructions to rectify the failure condition, then retry the application. The
application will not continue until all conditions are correct; all InControl® Touch
Pro™ Health Check failure conditions MUST be rectified.
When the Jaguar Land Rover-approved diagnostic equipment has finished formatting
the Jaguar Land Rover-approved Universal Serial Bus (USB) memory device and
copying over the software package to the USB memory device, the diagnostic
equipment will finish and advise the technician to install the USB memory device into
the vehicle’s USB port. The vehicle’s ignition must be ON and the Infotainment
Master Controller (IMC) must be ON and fully booted. This process can take up to 90
seconds.
Follow all on-screen instructions until prompted to insert the USB memory device into the
diagnostic equipment. Do as instructed before proceeding.
12
Follow all on-screen instructions until prompted to transfer the USB memory device from the
diagnostic equipment to the vehicle as instructed.
1 Transfer the USB memory device into the vehicle before proceeding on the diagnostic
equipment.
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Follow all on-screen instructions until the application prompts 'Remove the USB memory
device from the vehicle'.
1 Follow all on-screen instructions until the application finishes successfully.
If the diagnostic equipment displays an error, refer to the TROUBLESHOOTING
section below and perform the relevant action to perform the update.
14
NOTE:
Smartphone Pack Activation - The Smartphone pack is an additional feature that is
not part of any warranty repair, unless purchased separately by the customer. If the
Smartphone Pack has not been purchased by the customer, go to the next Step.
Select Service Functions session type.
1 Run the Entertainment system - InControl Touch Pro - Activation of Smartphone
Pack - Market X application.
Market 'X' = 1, 2, 3, or 4 (depending on Market).
2 Follow all on-screen instructions until the application finishes successfully.
15
Select the Settings icon on the vehicle touchscreen.
1 Select All settings
2 Select Features.
3 Scroll down and select Live.
4 Select Delete Live.
5 Select Yes to continue.
16
If the vehicle has navigation trip ETA share contacts set up, the contacts must be deleted.
1 Select Settings.
2 Select Navigation function.
3 Select Navigation Settings.
4 Select Edit profile.
5 Scroll down and select Contacts.
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6 Select the Edit button displayed in line with the contact screen title.
7 Select Check all.
8 Select Delete,
9 Confirm 'delete action'.
17
Exit the current session.
1 Select the Session tab.
2 Select the Close session option.
3 If necessary, set the vehicle to 'Transit mode'.
18
Disconnect the diagnostic equipment, battery support unit, and USB memory device from the
vehicle.
TROUBLESHOOTING:
• In the event that an error is experienced during the software update process, the strategy
implemented in the Jaguar Land Rover-approved diagnostic equipment can identify an error if the
InControl® Touch Pro™ is unable to perform the required process.
• If an error is displayed, refer to the table below and perform the appropriate Action.
ERROR CODE
21 Communication
error
CONCERN
Busy or no response from the module.
ACTION REQUIRED
21 - Communication error
1. Follow all on-screen instructions to exit the
application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl
Touch Pro' application again.
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ERROR CODE
06 - Media not
found
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CONCERN
USB memory device not found in the
vehicle.
ACTION REQUIRED
NOTE:
The Jaguar Land Rover-approved diagnostic
equipment will prompt the user to swap the
Jaguar Land Rover-approved Universal Serial Bus
(USB) memory device to the adjacent USB port in
the event that the module is unable to read the
USB memory device. When this action is finished
and the green 'tick' (✓) selected, the module will
attempt to continue the application using the
adjacent USB port.
06 - Media not found
1. Follow all on-screen instructions to exit the
application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl
Touch Pro' application again using the Jaguar Land
Rover-approved USB memory device.
4. If the error code '06 - Media not found' is displayed
again, further checks will be required to determine if it
is a USB memory device concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port
(USB hub, connector, or cable issue)
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ERROR CODE
02 - File not
found
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CONCERN
File required by the module has not
been found on the USB memory device
due to file transfer issue.
ACTION REQUIRED
NOTE:
The Jaguar Land Rover-approved diagnostic
equipment will prompt the user to swap the
Jaguar Land Rover-approved Universal Serial Bus
(USB) memory device to the adjacent USB port in
the event that the module is unable to read the
USB memory device. When this action is finished
and the green 'tick' (✓) selected, the module will
attempt to continue the application using the
adjacent USB port.
02 - File not found
1. Follow all on-screen instructions to exit the
application.
2. Perform a battery hard reset.
3. Perform the 'Configure existing module - InControl
Touch Pro' application again using the Jaguar Land
Rover-approved USB memory device.
4. If the error code '02 - File not found' is displayed
again, further checks will be required to determine if it
is a USB memory device concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port
(USB hub, connector, or cable issue)
01 - General
Failure
Module concern.
01 - General failure
1. Follow all on-screen instructions to exit the
application.
2. Submit a Technical Assistance (TA) request titled '01
General Failure Recovery'.
- All session files which contain this error must be
attached.
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ERROR CODE
0A - Invalid
signature
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CONCERN
Corrupt InControl® Touch Pro™
software files on the Jaguar Land Roverapproved diagnostic equipment or USB
memory device.
ACTION REQUIRED
0A - Invalid signature
1. Follow all on-screen instructions to exit the
application.
2. Perform the 'Configure existing module - InControl
Touch Pro' application again on the same Jaguar Land
Rover-approved diagnostic equipment and use a
different Jaguar Land Rover-approved USB memory
device.
3. If error code '0A - Invalid signature' is displayed
again, the relevant Jaguar Land Rover-approved
diagnostic equipment has a corrupt file installed and
the Jaguar Land Rover-approved diagnostic
equipment would require F2 recovery procedure and
another Jaguar Land Rover-approved diagnostic
equipment should be used to perform the update.
Module
recovery in
progress (30minute process)
Software download fails and the module
is recovering to a previous level.
Module recovery in progress
1. Do not touch the vehicle.
2. Allow the recovery process to finish fully.
3. Follow all on-screen instructions to exit the
application.
4. Perform the 'Configure existing module - InControl
Touch Pro' application again.
NGI_0EO8
Software download fails with ‘No
response from ECU’ during update
process when Erase CCF (0E08 routine)
attempted.
NGI_0EO8
1. Follow all on-screen instructions to exit the
application.
2. Submit a TA (Technical Assistance) request titled '01
General Failure Recovery'.
- All session files which contain this error must be
attached.
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ERROR CODE
NGI_09
CONCERN
F121 software download fails
(Radio/Volume control not working).
ACTION REQUIRED
NGI_09
1. Follow all on-screen instructions to exit the
application.
2. Submit a TA request titled '01 General Failure
Recovery'.
- All session files which contain this error must be
attached.
NGI_HC_FAIL
'Failed to communicate with ECU'.
PATHFINDER will not allow the
Infotainment Master Controller (IMC) or
Infotainment Slave Controller (ISC)
application to continue as the Health
Check fails due to a DID response
concern.
NGI_F121
1. Follow all on-screen instructions to exit the
application.
2. Submit a TA request titled '01 General Failure
Recovery'.
- All session files which contain this error must be
attached.
NGI_GN
1
PATHFINDER displays message: 'The
software has updated successfully, but a
concern with Gracenotes has been
detected. If the customer has
complained that Gracenotes is not
displaying correctly, raise a TA and the
Infotainment Master Controller (IMC)
recovery team will resolve the concern.'
NGI_GN
1. Follow all on-screen instructions to exit the
application.
2. Submit a TA request titled '01 General Failure
Recovery'.
- All session files which contain this error must be
attached.
NOTE:
In the event that an error is displayed which is not listed in the above table, select the
green 'tick' (✓) when prompted ‘Would you like to retry?’ if the update fails to complete
successfully.
Submit a TA request if:
The software update fails due to an error listed in the TROUBLESHOOTING table
and the recommended actions do not resolve the concern; or
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The software update fails due to an error which is not listed in the
TROUBLESHOOTING table and repeated retries have proved unsuccessful.
When submitting a TA request, include in the heading the relevant Technical Bulletin/Service Action
number related to the software update. State the error and actions finished and attach the relevant
session file to the TA.
2
Submit a Diagnostic Product Quality Report if assistance is required to perform the F2
Recovery procedure to the Jaguar Land Rover-approved diagnostic equipment.
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