NAS1901002

SERVICE ACTION N258: HOOD LATCH - FALSE
ACTIVATION
NAS19.01.002
WORKSHOP
CAN/USA
AFTERSALES BULLETIN
JANUARY 3, 2019
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range
where unexpected alarm activation with the vehicle locked occurs and/or the vehicle cannot be locked.
AFFECTED VEHICLE RANGE
Discovery Sport (L550)
Model Year: ................. 2017-2018
VIN: ................................. 649801-778379
Discovery (L462)
Model Year: ................. 2017-2018
VIN: ................................. 000020-047440
Range Rover Evoque (L538)
Model Year: ................. 2017-2018
VIN: ................................. 169291-321970
Range Rover Velar (L560)
Model Year: ................. 2018
VIN: ................................. 700011-776287
Range Rover Sport (L494)
Model Year: ................. 2017-2018
VIN: ................................. 100433-813816
Range Rover (L405)
Model Year: ................. 2017-2018
VIN: ................................. 302562-516010
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
An authorized Land Rover retailer will replace the hood latch. There will be no charge to owners for this action
under this program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin N258NAS, Service Action: Hood Latch - False Activation, for detailed repair instructions.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
PARTS
NOTE: only order the expected percentage demand of parts identified.
DESCRIPTION
Hood latch
PART NUMBER /
SUNDRY CODE
LR125366
QUANTITY /
VALUE
EXPECTED PERCENTAGE
DEMAND
1
100
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are
identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Refer to the Jaguar Land Rover claims submission system to obtain the latest
repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the December 31, 2020,
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
N258
A
N258
B
N258
N258
A
B
N258
A
N258
B
MODEL
DESCRIPTION
SRO
TIME
(HOURS)
PART NUMBER /
SUNDRY CODE
QUANTITY
/ VALUE
Discovery Sport (L550)
Range Rover Evoque (L538)
Hood latch - Renew 76.16.21
0.2
LR125366
1
Discovery Sport (L550)
Range Rover Evoque (L538)
Hood latch - Renew 76.16.21
0.2
LR125366
1
Drive in/drive out
02.02.02
0.2
-
-
Discovery (L462)
Range Rover Velar (L560)
Range Rover (L405)
Hood latch - Renew 76.16.21
0.3
LR125366
1
Discovery (L462)
Range Rover Velar (L560)
Range Rover (L405)
Hood latch - Renew 76.16.21
0.3
LR125366
1
Drive in/drive out
02.02.02
0.2
-
-
Hood latch - Renew 76.16.21
0.4
LR125366
1
Range Rover Sport (L494)
Range Rover Sport (L494)
Normal Warranty policies and procedures apply.
Hood latch - Renew 76.16.21
0.4
LR125366
1
Drive in/drive out
0.2
-
-
02.02.02