VWC-17-11-201812

Warranty Information
General Communication
Number: VWC-17-11
Subject: REVISED - Pre-existing MIL-On Conditions in Regards to the
TDI Approved Emissions Modification (AEM) for only 2.0L
TDI Generation 2 and all 3.0L TDI Customer Vehicles
Date: Dec. 17, 2018
This document conveys
Volkswagen Warranty general
information.
Dealers are to check for pre-existing MIL-On conditions for only 2.0L TDI Generation 2 and all 3.0L TDI customer vehicles prior
to proceeding with the AEM Emissions Recall. Only open a VTA ticket if required by the applicable recall.
In cases where a MIL-On condition occurs and the vehicle is no longer covered under warranty, dealers should submit a WISE
Campaign Authorization Request and upload an estimate (example shown on page 2) of the repair costs to Doc-IT. WISE
requests must NOT be submitted for reconditioning, repairing MIL issues on modified vehicles, or bringing the modified vehicle
back to original specification. Based on the assessment of the repair, a decision will be made to either “approve” or “decline”
the request. For “approved” Campaign Authorization Requests, a claim may be submitted in SAGA using the claim coding on
page 3.
STEP 1
Review the Pre-existing MIL-ON requirement for the applicable Recall Circular. Open VTA if required per the Recall. If a MIL is
illuminated, dealers need to obtain a GFF diagnostic log, create a VTA ticket, and contact the Volkswagen Technicians Helpline.
VTA cases regarding MIL-On conditions require that the GFF diagnostic log be uploaded at the time of first contact.
STEP 2
Open WISE Campaign Authorization Request. NOTE: To help expedite requests, use X109 for Customer-owned under Repair
Order Number to identify that it is a pre-existing MIL-On condition request.
Page 1 of 3
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Warranty Information
STEP 3
Attach repair estimate to Doc-IT.
Estimate Example:
Page 2 of 3
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Warranty Information
STEP 4
Submit a SAGA claim for “approved” Campaign Authorization Requests.
CLAIM CODING
CLAIM TYPE
SERVICE NUMBER
1SP
CUSTOMER VEHICLE
X109
DAMAGE CODE
0010
PART MANUFACTURER CODE
444
LABOR OPERATIONS
See ElsaPro for labor operations
PARTS
See ETKA for part numbers
(Select appropriate failed component as causal)
Questions
For any questions regarding this communication, please contact the Warranty Helpline at 1-866-306-8447 or
[email protected].
Page 3 of 3
© 2018 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.