VWC-17-11-201901
Service Bulletin Details
Public Details for: VWC-17-11-201901
This document informs dealers on the revised vwc-17-11 - revised - pre-existing mil-on condition in regards to the tdi aem recalls for customer vehicles (revised 12/17/18). Gen 1, gen 2 and gen 3 2.0l tdi no longer apply.
- 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 -
Models from 2016
2016 VOLKSWAGEN TOUAREG |
Models from 2015
2015 VOLKSWAGEN TOUAREG |
Models from 2014
2014 VOLKSWAGEN TOUAREG |
Models from 2013
2013 VOLKSWAGEN TOUAREG |
Models from 2012
2012 VOLKSWAGEN TOUAREG |
Models from 2011
2011 VOLKSWAGEN TOUAREG |
Models from 2010
2010 VOLKSWAGEN TOUAREG |
Models from 2009
2009 VOLKSWAGEN TOUAREG |
Warranty Information General Communication Number: VWC-17-11 Subject: REVISED - Pre-existing MIL-On Conditions in Regards to the TDI Approved Emissions Modification (AEM) for all 3.0L TDI Customer Vehicles Date: Jan. 30, 2019 This document conveys Volkswagen Warranty general information. Dealers are to check for pre-existing MIL-On conditions for all 3.0L TDI customer vehicles prior to proceeding with the AEM Emissions Recall. Only open a VTA ticket if required by the applicable recall. In cases where a MIL-On condition occurs and the vehicle is no longer covered under warranty, dealers should submit a WISE Campaign Authorization Request and upload an estimate (example shown on page 2) of the repair costs to Doc-IT. WISE requests must NOT be submitted for reconditioning, repairing MIL issues on modified vehicles, or bringing the modified vehicle back to original specification. Based on the assessment of the repair, a decision will be made to either “approve” or “decline” the request. For “approved” Campaign Authorization Requests, a claim may be submitted in SAGA using the claim coding on page 3. STEP 1 Review the Pre-existing MIL-ON requirement for the applicable Recall Circular. Open VTA if required per the Recall. If a MIL is illuminated, dealers need to obtain a GFF diagnostic log, create a VTA ticket, and contact the Volkswagen Technicians Helpline. VTA cases regarding MIL-On conditions require that the GFF diagnostic log be uploaded at the time of first contact. STEP 2 Open WISE Campaign Authorization Request. NOTE: To help expedite requests, use X109 for Customer-owned under Repair Order Number to identify that it is a pre-existing MIL-On condition request. Page 1 of 3 © 2018 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Warranty Information STEP 3 Attach repair estimate to Doc-IT. Estimate Example: Page 2 of 3 © 2018 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Warranty Information STEP 4 Submit a SAGA claim for “approved” Campaign Authorization Requests. CLAIM CODING CLAIM TYPE SERVICE NUMBER 1SP CUSTOMER VEHICLE X109 DAMAGE CODE 0010 PART MANUFACTURER CODE 444 LABOR OPERATIONS See ElsaPro for labor operations PARTS See ETKA for part numbers (Select appropriate failed component as causal) Questions For any questions regarding this communication, please contact the Warranty Helpline at 1-866-306-8447 or [email protected]. Page 3 of 3 © 2018 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.