16NA274
Service Bulletin Details
Public Details for: 16NA274
This informational bulletin provides important instructions for contacting the fleet action center for repair authorization prior to replacement of certain parts.
- 2020 - 2019 - 2018 - 2017 - 2016 -
Models from 2020
2020 CHEVROLET SILVERADO 3500 |
2020 CHEVROLET SILVERADO 4500HD |
2020 CHEVROLET SILVERADO 5500HD |
Models from 2019
2019 CHEVROLET SILVERADO 3500 |
2019 CHEVROLET SILVERADO 4500HD |
2019 CHEVROLET SILVERADO 5500HD |
2019 CHEVROLET SILVERADO 6500HD |
Models from 2018
2018 CHEVROLET SILVERADO 3500 |
Models from 2017
2017 CHEVROLET SILVERADO 3500 |
Models from 2016
2016 CHEVROLET SILVERADO 3500 |
Bulletin No.: Service Bulletin Date: 16-NA-274 March, 2019 INFORMATION Subject: Low Cab Forward (LCF) Labor Operation Restrictions and Repair Restrictions for US Medium Duty Dealers Attention: US Medium Duty Dealers - Effective June 1, 2018, the Isuzu IQC process will no longer be in effect. As of August 29, 2016, all of the repairs listed in the Restricted Repairs section below require you to contact the Fleet Action Center (FAC) prior to warranty repairs being performed. Brand: Model: Chevrolet Low Cab Forward Medium Duty 3500, 4500, 5500 and 6500 Model Year: VIN: from to 2016 2020 Involved Region or Country Transmission: All All to United States Important Instructions Involving the Fleet Action Center (FAC): On 2016 and newer Chevrolet 3500, 4500, 5500 and 6500 Low Cab Forward Medium Duty Trucks, if you are working on any items listed in the Restricted Repairs section below, then you MUST contact your Service Operations Manager (SOM) representative at FAC for authorization at (800) 353-3867, prompt #5 prior to ordering any parts/performing warranty repairs. If you recently signed up as a Medium Duty dealer and do not know your Service Operations Manager, you must call the FAC for authorization at (800) 353-3867, prompt #5 prior to ordering any parts. The Fleet Action Center hours are Monday-Friday, 8 AM - 4:30 PM Eastern Standard time. Restricted Repairs Important: Failure to contact the Fleet Action Center (FAC) for repair authorization prior to replacement of any of these parts will result in non-payment of the warranty transaction. The restricted repairs include: • Engine Replacement • Transmission Assembly Replacement • Fuel Injectors • Control Modules • Turbocharger Assembly • Catalytic Converter Copyright 2019 General Motors LLC. All Rights Reserved. from Engine: • • • • • • • • • • SCR (Selective Catalyst Reduction) Assembly SCR Catalyst DPF (Diesel Particulate Filter) Filter A/C Compressor Radio Replacement Paint Repairs Corrosion Repairs Fuel Tank Leaf Springs Diesel Automatic Transmission Oil Pan and/or Gasket • Fuel Filters • Belt Replacement • Parking Brake Replacement Please have the following information ready when calling FAC for authorization. Depending on the concern, FAC may require additional information. 1. The part number of the component that is currently in the vehicle. 2. The Vehicle Identification Number (VIN). 3. Diagnostic test results. 4. Related software/calibration numbers. Page 2 March, 2019 Labor Descriptions and Labor Codes Labor Descriptions Labor Codes Engine Replacement J1840, J1840T Transmission Replacement K7000 Fuel Injectors J59261 ~ 4 Control Modules K6517, J6360, others TBD Turbocharger Assembly J5860 Catalytic Converter L2300 SCR assembly L3030 SCR Catalyst L3050 DPF filter L2295 A/C Compressor D4440 Radio Replacement R0760 Paint Repairs "A" codes Corrosion Repairs "S" Codes Fuel Tank L1280 Leaf Springs E3130, E3131, E3137 Diesel A/T Oil Pan and/or Gasket K6500 Fuel Filters J5420, L0730 Belt replacement J0656, J0657 Shoe And/Or Support Plate, Propeller Shaft Parking Brake (Drum Type) Internal Replace H3000 Bulletin No.: 16-NA-274 Important Note for Medium Duty Trucks Needing Engine and/or Transmission Repairs: For those designated GM dealers who are REQUIRED to contact the Product Quality Center (PQC) prior to replacing an assembly, you MUST follow the PQC Assembly Replacement Process outlined in Bulletin 02-07-30-029 when repairing a Medium Duty truck built with a 6.0L GM gasoline engine and 6L90 transmission. Call the PQC at 1-866-654-7654 prior to replacing an assembly. Engine replacement will also require pre-approval from your Service Operations Manager at FAC. If you have any questions please contact Fleet Action Center at (800) 353-3867, prompt #4 to contact your GM Medium Duty Service Operations Manager: Patrick Skelley, John Bojczyk, Roy St Denis or John Kirtley. The Fleet Action Center hours are Monday-Friday, 8 AM - 4:30 PM Eastern Standard time Important Note for 6500 series Medium Duty Trucks with Diesel Engine and Allison Transmission: Any needed repairs to the Allison transmission and TCM must be performed by an authorized Allison transmission dealer. GM will not process any Allison transmission repairs via Global Warranty. Radios Needing Repairs Specific procedures apply to radio repairs – refer to Radio bulletin #16-NA-368. Referral to TAC After consulting with your SOM, you may need to contact TAC for further diagnosis or assistance, and to allow TAC to create a TAC case. Bulletin No.: 16-NA-274 March, 2019 Page 3 Global Warranty Transaction Submission 1. For calls to the FAC for the listed parts that result in a referral to TAC, you must have a TAC case number before you can submit the claim to Global Warranty. 2. The dealer must enter the TAC case number in the “correction” comments section of the claim. 3. Other questions regarding the submission of these claims can be answered by your SOM. Version 5 Modified Revised September 29, 2017 – Added the 2018 Model Year and Labor Code H3000. Revised May 03, 2018 – Added Model 6500, the 2019 Model Year and Updated Various Document Content. Revised June 22, 2018 – Noted Elimination of Isuzu IQC Process and Updated FAC Contact Information. Revised February 27, 2019 — Added the 2020 Model Year and Updated FAC Service prompt from #4 to #5. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION