TIN-19-37-001
Service Bulletin Details
Public Details for: TIN-19-37-001
This is a technical information notice, sent to dealers, informing them that they must submit required documents and photographs when performing a wheel alignment check and adjustment on an affected vehicle with a customer concern of pullin
- 2019 - 2018 - 2017 - 2016 - 2015 - 2014 -
Models from 2019
2019 MITSUBISHI ECLIPSE CROSS |
2019 MITSUBISHI MIRAGE |
2019 MITSUBISHI MIRAGE G4 |
2019 MITSUBISHI OUTLANDER |
Models from 2018
2018 MITSUBISHI ECLIPSE CROSS |
2018 MITSUBISHI MIRAGE |
2018 MITSUBISHI MIRAGE G4 |
2018 MITSUBISHI OUTLANDER |
2018 MITSUBISHI OUTLANDER PHEV |
2018 MITSUBISHI OUTLANDER SPORT |
Models from 2017
2017 MITSUBISHI MIRAGE |
2017 MITSUBISHI MIRAGE G4 |
2017 MITSUBISHI OUTLANDER |
2017 MITSUBISHI OUTLANDER SPORT |
Models from 2015
2015 MITSUBISHI MIRAGE |
2015 MITSUBISHI OUTLANDER |
Models from 2014
2014 MITSUBISHI MIRAGE |
2014 MITSUBISHI OUTLANDER |
* * TECHNICAL INFORMATION NOTICE * * DATE: February 25, 2019 TO: Mitsubishi Motors US & Puerto Rico Dealer Service and Parts Managers RE: Photo Required Condition (PRC) for Vehicle Pulling/Drifting and Steering Wheel Off-Center Concerns - Revised TIN NO. TIN-19-37-001 This TIN supersedes TIN-17-37-001 to expand affected models and model years. AFFECTED VEHICLES: 2018-2019 Eclipse Cross, 2014-2019 Mirage, 2017-2019 Mirage G4, 2014-2019 Outlander, 2018-2019 Outlander PHEV, 2016-2019 Outlander Sport PURPOSE When performing a wheel alignment check and adjustment on an affected vehicle with a customer concern of pulling/drifting and/or steering wheel off-center concerns (while under warranty), dealers are REQUIRED to complete the following instructions prior to submitting a warranty claim. On the affected vehicles listed above, the information below MUST be entered into the Photo Required Condition & Pre-Approval Center (PRC). NOTE: If the required documentation is not included in the PRC entry, then the claim is subject to debit. 1. Clear and focused photos or PDF of the (1) Before and (2) After alignment readings. 2. Clear and focused photos or PDF of the completed alignment questionnaire found on the MDL. All questions on the questionnaire must be completely filled in. The Questionnaire for each model can be found on MDL > service > service tech resources > Service Related Items > Worksheets, Questionnaires, Job Aids > Questionnaires (or click the “Worksheets, Questionnaires, Job Aids” button on the Techline home page). 3. Please select the correct questionnaire by model: • Steering Alignment: 2018-2019 Eclipse Cross • Steering Alignment: 2014-2019 Mirage • Steering Alignment: 2017-2019 Mirage G4 • Steering Alignment: 2014-2019 Outlander • Steering Alignment: 2018-2019 Outlander PHEV • Steering Alignment: 2016-2019 Outlander Sport 4. In the PRC select the category “STEER & ALIGN QUESTIONNAIRES.” Also, the steering alignment questionnaire requires additional checks which need to be performed. Please refer to the questionnaire for specific instructions. Page 1 of 2 (4750) NOTE: Photos must be posted on the PRC BEFORE entering the related Warranty claim. Please select appropriate Labor Operation Code(s) from the list below: Model Labor Operation Code Front 2014-2019 Mirage 2017-2019 Mirage G4 2018-2019 Eclipse Cross 2014-2019 Outlander 2018-2019 Outlander PHEV Rear N/A 37101040 OR 37604040 34000091 2016-2019 Outlander Sport Page 2 of 2 (4750)