H0F_Dealer Packa

◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
February 1, 2019
June 25, 2018
December 14, 2017
October 19, 2017
October 12, 2017
September 29, 2017
September 7, 2017
•
•
•
•
•
•
•
•
•
TOPIC
Modified warranty claim submission flowchart. See Appendix A.
Added warranty claim submission flowchart. See Appendix A.
Technician Certification Requirements updated.
Instructions added for CRC Spray Gun/Parts replacement requests.
Tundra (ZH7) Frame Replacement and CRC Application is now available.
Sequoia (ZH8 and ZH9) Frame Replacement and CRC Application is now available.
Rental Invoice requirement has been added.
Estimated Launch Timing has been updated for Tundra and Sequoia models.
Tacoma UIO (Units in Operation) has been updated.
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2017 Toyota Motor North America
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Published August 28, 2017
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers (Cold Climate
States only)
Subject:
Limited Service Campaign H0F – Remedy Notice
Certain 2005 – 2010 Model Year Tacoma
Certain 2007 – 2008 Model Year Tundra
Certain 2005 – 2008 Model Year Sequoia
Frame Corrosion Resistant Compound (CRC) Application
Toyota will initiate a Limited Service Campaign (LSC H0F) to apply Corrosion Resistant Compound to key areas of
the vehicle’s frame for the following vehicles located in the 20 Cold Climate States1:
•
•
•
Certain 2005 to 2010 Tacoma** - Available
2007 to 2008 Tundra – Available
2005 to 2008 Sequoia – Available
On May 21, 2017, a settlement of claims in a class action lawsuit regarding frame corrosion was finally approved.
This finally approved class action settlement includes inspection of the customer’s frame, and if the frame meets or
exceeds the Rust Perforation Standard based on the Court-ordered inspection criteria, the frame will be replaced at
no cost to the customer.
This settlement will also include CRC (Corrosion Resistant Compound) application. The CRC application will only be
available for vehicles registered in the Cold Climate States1 that pass frame inspection criteria, and did not:
•
•
Previously have the frame replaced, if a Tacoma and/or:
Previously had the frame sprayed with CRC under any previous campaign, if a Tacoma
Activity
Frame Inspection
Tacoma Frame CRC Application
2008 Sequoia Frame CRC
Application
Tundra Frame CRC Application
2005-2007 Sequoia Frame CRC
Application
Estimated Launch Timing*
Available
Available
Available
Available
Available
Notes
As necessary
Only for vehicles that do not meet or
exceed the Rust Perforation Standard
based on Court-ordered inspection criteria;
only for Cold Climate States1; expires May
21, 2019
* Estimated Launch Timing is subject to change based on availability of remedy parts.
1–
District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and
WV.
Note: This campaign covers vehicles currently registered in the following Cold Climate States (together, “Cold
Climate States”): District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI,
VA, VT, WI & WV.
**2005-2008 Tacoma – If frame was previously replaced and/or sprayed under a previous campaign, it will
not be applicable to this LSC and will not be loaded under the campaign designation on TIS. The class
members/customers are still eligible for Frame Inspection and Replacement Program.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e |2
Condition
Toyota has received a number of reports regarding Frame Corrosion on 2005 – 2010 model year Tacoma vehicles,
2007-2008 Tundra vehicles, and 2005-2008 Sequoia vehicles. In these reports, customers have indicated that
vehicles operated in specific cold climate areas with high road salt usage may exhibit more-than-normal corrosion to
the vehicle’s frame. This condition is unrelated to and separate from normal surface rust which is commonly found
on metallic surfaces after some years of usage and/or exposure to the environment.
Remedy
Over the next few months, owners of the covered vehicles will receive a notification requesting them to bring their
vehicles to an authorized participating Toyota dealership in the Cold Climate States. The dealership will inspect the
condition of the vehicle’s frame. Based upon the results of the inspection, the dealership will do one of the following:
• If significant rust perforation is not found, the dealer will apply Corrosion-Resistant Compounds (CRC) to key
areas of the vehicle’s frame at no charge to the owner, subject to certain requirements and limitations further
discussed below.
• If significant rust perforation is found, the dealer will replace the vehicle’s frame at no charge to the owner,
under the applicable Warranty Enhancement Program (ZH6, ZH7, ZH8, or ZH9) if all conditions of the warranty
enhancement are met.
Prior to the application of the CRC, the frame must be inspected and determined to not have significant rust
corrosion based on the court-ordered rust perforation standard. If the frame does not pass the inspection criteria,
see Warranty Enhancement Policy ZH6, ZH7, ZH8, or ZH9, depending on model and model year. Application of the
CRC will be available until May 21, 2019. All CRC application must be performed and completed on or before the
program expiration date, unless the customer brought their vehicle in for inspection on or before this date and the
Toyota dealership has good cause for not performing and completing the CRC application before this date.
Covered Vehicles
Note: This campaign covers vehicles currently registered in the following Cold Climate States: District of Columbia
(DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI & WV.
There are approximately 260,800 vehicles covered by this Limited Service Campaign.
Model
Name
Model Year
UIO
Production Period
Tacoma
2005 – 2010*
141,500
Mid-September 2004 – Mid-July 2010
Tundra
2007 – 2008
79,800
Late October 2006 – Mid-August 2008
Sequoia
2005 – 2008
39,500
Late March 2004 – Early August 2008
*2005-2008 Tacoma – If frame was previously replaced and/or sprayed, it will not be applicable to this LSC.
The class members/customers are still eligible for Frame Inspection and Replacement Program.
Note: Please note that only owners of the covered vehicles registered in that specific state will be notified. VINs
registered within that specific state will be loaded simultaneously on TIS and Dealer Daily. If a dealer is contacted by
an owner who has not yet received the notification, please verify coverage and launch timing by confirming through
TIS. Dealers should perform the procedure as outlined in the Technical Instructions located on TIS.
Owner Letter Mailing Date
Toyota will begin to notify owners in early September 2017. A sample of the owner notification letter has been included
for your reference. Owner Letters will be combined with Warranty Enhancement Programs ZH6, ZH7, ZH8, or ZH9.
Toyota makes significant effort to obtain current customer name and address information from each state through
industry resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was
sold prior to the Limited Service Campaign announcement, it is the dealership’s responsibility to forward the owner
letter to the customer who purchased the vehicle.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e |3
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who has not
yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs. Dealers
should perform the repair as outlined in the Technical Instructions found on TIS.
New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers conduct this Limited Service Campaign remedy on any
new or used vehicles currently in dealer inventory that are covered by this Limited Service Campaign prior to customer
delivery.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Special Service
Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold, or delivered as a TCUV
until all applicable Safety Recalls, Special Service Campaigns, and Limited Service Campaigns have been completed
on that vehicle.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this
repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly, technicians performing
this repair are required to currently hold at least one of the following certification levels:
• Maintenance Certified Technician and above
Always check which technicians can perform the recall remedy by logging on to https://www.uotdealerreports.com. It
is the dealership’s responsibility to select technicians with the above certification level or greater to perform this repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is
important to consider technician days off and vacation schedules to ensure there are properly trained technicians
available to perform this repair at all times.
Remedy Procedures
• This Limited Service Campaign is only applicable for participating dealers located in or near Cold
Climate States.
• If the frame passes Toyota’s inspection criteria, refer to the CRC application Technical Instructions located
on TIS.
• If the frame does not pass Toyota’s inspection criteria, please refer to the frame replacement documents
located on TIS under ZH6, ZH7, ZH8, or ZH9.
• Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the
time of appointment.
• This Limited Service Campaign will be available until 05/21/2019, and is only available at an
authorized Toyota dealer.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have the
repair performed correctly, please designate at least one associate (someone other than the individual who performed
the repair) to verify the repair quality of every vehicle prior to customer delivery.
Parts and Material Ordering
Due to potentially limited availability, the parts may have been placed on either Manual Allocation Control (MAC) or
Dealer Ordering Solutions (DOS). As the parts inventory changes, the ordering process may change. Please check
the Toyota Special Activities MAC/DOS report on Dealer Daily for the most up-to-date parts ordering information.
All Safety Recall, Service Campaign (SSC/LSC) parts are eligible for the Monthly Parts Return Program. Please refer
to PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program
and for additional details.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e |4
•
The following support materials can be ordered through the dealer’s facing PDC:
Model
Part Number
5114A-04010
5114B-04010
90178-A0024
90119-A0170
94151-80801
94183-00831
94611-10800
90105-08500
04007-18335
Part Name
Seal, Frame Side Rail, RH
Seal, Frame Side Rail, LH
Nut, Flange
Bolt, W/Washer
Nut, Flange
Nut, Lock
Washer, Plate
Bolt, Flange
Plug, Hole Kit
Qty/Veh
1
1
2
2
2
2
4
2
1 Kit Per Vehicle
*The kit above includes the following components:
Tacoma
Part Number
90950-01A24
90950-01984
90950-01987
90950-01631
90950-01983
90950-01989
90950-01990
90950-01992
90950-01991
90950-01A09
90950-01931
90950-01A11
90389-05012
04007-23104
Part Description
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Qty
2
2
8
4
4
4
4
2
4
2
1
2
2
Plug, Hole Kit
1 Kit Per Vehicle
*The kit above includes the following components:
Part Number
90950-A1008
90950-A1009
90080-46327
90119-A0169
Model
Part Number
04007-18334
Part Description
Plug, Hole
Plug, Hole
Clip
Bolt, w/Washer
Qty
2
2
2
4
Part Name
Plug, Hole Kit
Qty/Veh
1 Kit Per Vehicle
*The kit above includes the following components:
20052007
Sequoia
Part Number
90950-01539
90480-18492
90950-01A09
90950-01987
90950-01983
90950-01984
90950-01A24
Part Description
PLUG, HOLE
PLUG, HOLE
PLUG, HOLE
PLUG, HOLE
PLUG, HOLE
PLUG, HOLE
PLUG, HOLE
Qty
2
4
22
39
7
2
4
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e |5
Model
Part Number
04007-18534
Part Name
Plug, Hole Kit
Qty/Veh
1 Kit Per Vehicle
*The kit above includes the following components:
2008
Sequoia
Part Number
90950-01A24
90950-01987
90950-01990
90950-01994
90950-01993
90950-01988
90950-01A09
90950-01986
90950-01992
90950-01A06
90950-01826
90480-19374
90480-18492
90950-01539
04007-23334
Part Description
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Qty
2
9
3
5
8
2
15
5
10
2
2
1
1
2
Plug, Hole Kit
1 Kit Per Vehicle
*The kit above includes the following components:
Part Number
90950-01A31
90480-A0002
Model
Part Number
04007-18234
Part Description
Plug, Hole
Plug, Hole
Qty
2
8
Part Name
Plug, Hole Kit
Qty/Veh
1 Kit Per Vehicle
*The kit above includes the following components:
20072008
Tundra
Part Number
90950-01A24
90950-01987
90950-01990
90950-01994
90950-01993
90950-01988
90950-01A09
90950-01A11
90950-01A06
90950-01986
90950-01826
90480-19374
04007-23234
Part Description
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Plug, Hole
Qty
2
8
3
6
8
2
10
2
2
2
2
1
Plug, Hole Kit
1 Kit Per Vehicle
*The kit above includes the following components:
Part Number
90950-01A31
90480-A0002
•
*
Part Description
Plug, Hole
Plug, Hole
The following support materials can be ordered through the MDC:
Part Number
Part Description
Corrosion-Resistant Compound Customer
00411-11004
Information Hang Tag*
Qty
2
4
Qty
1 per vehicle
Additional CRC Customer Information Hang Tags can be ordered in packages of 25 through the MDC.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e |6
Corrosion-Resistant Compound (CRC) and Support Material Ordering:
The necessary CRC kits can be ordered through the chemical program provided by Dealer Tire (Complete
Maintenance Care). The CRC kits will be shipped directly from AMREP. Your dealership should not order kits until
you have confirmed an appointment. However, please keep in mind it will take at least 5 business days for CRC kit
delivery. Deliveries are only scheduled on business days. Saturday deliveries are not available.
Please refer to the model specific technical instructions located on TIS.
 Please note that only participating dealers in or near the Cold Climate States will be able
to order and receive CRC kits.
 Verify vehicle eligibility by confirming through TIS prior to performing the repair.
 Dealers that conduct LSC H0F on vehicles not covered under this program or in a state
other than the Cold Climate States will not receive reimbursement.
Do not order these kits if your dealership is not participating in the CRC application process.
If there are special circumstances where a dealer is having difficulty receiving its order, dealership associates may
leave a voice message at: (310) 468-5516 or 1-800-233-3718, option 4, to research the order. The associate
should provide the following information to expedite research of the order status:
• Dealer Information (Dealer Code, Contact Name, Telephone Number)
• Order Reference Number
• Customer Name and Vehicle 17-digit VIN
Model
Part No.
Sequoia
00289-S00KT-DS
Tacoma/Tundra
00289-T00KT-DS
Part Description
T00 – Corrosion Res Kit (CRC Kit)
Noxudol: 3 Liters
712 AM: 2 Liter
T00 – Corrosion Res Kit (CRC Kit)
Noxudol: 3 Liters
712 AM: 1 Liter
Qty/Unit
1
1
The kits above include the following CRC Materials:
Noxudol 300S –
Parker 712AM –
Campaign Special Equipment
The parts listed below were sent to applicable Toyota dealerships on August 28, 2017.
Image
Name
Quantity
Spray Gun
2
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e |7
90o Drill Adapter
1
Drill Bits (Stepper Bit)
4
Note: Drill bits are considered a wear item. As these drill bits wear, it is the dealer’s responsibility to replace them.
The cost to replace bits is covered under the CRC spray sublet for materials. The Drill Adapter is a non-warrantable
item, and will be the dealer’s responsibility to replace, if needed.
If replacement CRC Spray Guns or Spray Gun replacement parts are required, please e-mail Quality Compliance at
[email protected] with the exact request and reason for replacement. Please include shipping and
contact information.
The items below were previously shipped to your dealership for previous CRC campaigns.
Magnet Kit
•
30 Rare Earth Magnets – See section VI.C.1 “Attach Plastic Sheet” of the TI for details.
Materials and Supplies (Locally procured by Dealer)
• Protective eyewear
• Dust mask
• Appropriate NIOSH approved respirator** (Follow all Federal, State, Local Environmental, Health and Safety
Requirements such as OSHA Regulations. Please refer to the SDS for details on the appropriate mask for
each CRC).
**Notes:
•
Refer to the SDS located in the Appendix of the TI for additional information on respirator use.
•
It is up to the individual dealership to ensure compliance with OSHA regulations.
•
If you require further assistance in regards to NIOSH approved respirators, we have found 3M®
to be a useful reference/source.
3M® Technical Assistance:
1-800-243-4630
3M® Customer Service:
1-800-328-1667
3M® Web Site:
www.3m.com/occsafety
• Protective gloves
• Chemical Resistant Gloves (refer to SDS for specific type)
• Masking tape
• Duct tape
• Fire-retardant poly sheeting (tarp) or covering (if you cannot purchase the tarp from a local supplier, please refer
to CRC Tips and Examples located on the C.L.E.A.N. DEALER website (http://cleandealer.com) for a list of
possible suppliers)
• Plastic (Saran Wrap) sheet (for spray gun storage)
• Partitions (The type, size, and number of partitions used will depend on each dealer’s facility).
• Shop cloth/paper towels
• Funnel (quantity = 2)
• Plastic sheet to contain the dripping 712AM during frame application, 3m x 3m (118in x 118in)
• Garbage Bags
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e |8
Warranty Reimbursement Procedure
Verify Vehicle Eligibility:
1. Check the VIN range
2. Check the TIS vehicle Inquiry system
Yes
Is the vehicle registered in one of the Cold Climate States?
No
No further action required.
No
Contact your regional
representative for assistance.
Yes
Did the vehicle pass the ZH6, ZH7, ZH8, ZH9, or H0F frame inspection?
No
Yes
Remove the rust and clean the frame.
Was perforation 10mm or larger found in the locations identified in the
TI (during the rust removal and/or cleaning process)?
Yes
No
Apply the 712AM Internal CRC to the areas of the frame outlined in the
TI.
Proceed with Frame
Replacement as outlined in the
ZH6, ZH7, ZH8, or ZH9 TI.
Install the Body Plugs after applying the 712AM
and before applying the Noxudol 300S.
Apply Noxudol 300S (External Application) to the top, bottom and
sides of the frame as outlined in the TI.
After applying the CRCs, place a CRC Customer Information
Hang Tag on the rear-view mirror.
After 24 hours, return the vehicle to the customer.
Campaign Completed.
See Appendix A for flowchart illustrating warranty claim submission process.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e |9
Opcode
GGISPA
GGG44A
GGG44B
GGG44C
GGISPB
GGG45A
GGG45B
GGG45C
GGISPD
GGG47A
GGG47B
GGG47C
GGISPE
GGG48A
GGG48B
GGG48C
GGISPC
GGG46A
GGG46B
GGG46C
Description
Op Codes for 2005 – 2008 Tacoma
2005-2008 MY Tacoma Frame Inspection
2005-2008 Tacoma - Clean Frame, Apply CRC, Install Plugs
– DEALER
2005-2008 Tacoma - Clean Frame, Apply CRC, Install Plugs
– SUBLET
2005-2008 Tacoma - Remove Rust, Clean Frame –
Qualifying Perforation Found
(Frame to be replaced under WEP ZH6, if applicable)
Op Codes for 2009 – 2010 Tacoma
2009-2010 MY Tacoma Frame Inspection
2009-2010 Tacoma - Clean Frame, Apply CRC, Install Plugs
– DEALER
2009-2010 Tacoma - Clean Frame, Apply CRC, Install Plugs
– SUBLET
2009-2010 Tacoma - Remove Rust, Clean Frame –
Qualifying Perforation Found
(Frame to be replaced under WEP ZH6, if applicable)
Op Codes for 2005 – 2007 Sequoia
2005-2007 MY Sequoia Frame Inspection
2005-2007 Sequoia - Clean Frame, Apply CRC, Install Plugs
– DEALER
2005-2007 Sequoia - Clean Frame, Apply CRC, Install Plugs
– SUBLET
2005-2007 Sequoia - Remove Rust, Clean Frame –
Qualifying Perforation Found
(Frame to be replaced under WEP ZH8, if applicable)
Op Codes for 2008 Sequoia
2008 MY Sequoia Frame Inspection
2008 Sequoia - Clean Frame, Apply CRC, Install Plugs –
DEALER
2008 Sequoia - Clean Frame, Apply CRC, Install Plugs –
SUBLET
2008 Sequoia - Remove Rust, Clean Frame – Qualifying
Perforation Found
(Frame to be replaced under WEP ZH9, if applicable)
Op Codes for 2007-2008 Tundra
2007-2008 MY Tundra Frame Inspection
2007-2008 Tundra - Clean Frame, Apply CRC, Install Plugs –
DEALER
2007-2008 Tundra - Clean Frame, Apply CRC, Install Plugs –
SUBLET
2007-2008 Tundra - Remove Rust, Clean Frame – Qualifying
Perforation Found
(Frame to be replaced under WEP ZH7)
Flat Rate Hours
0.5 hrs/vehicle
5.9 hrs/vehicle
2.1 hrs/vehicle
1.3 hrs/vehicle
0.5 hrs/vehicle
4.9 hrs/vehicle
1.1 hrs/vehicle
0.7 hrs/vehicle
0.5 hrs/vehicle
6.4 hrs/vehicle
2.3 hrs/vehicle
1.5 hrs/vehicle
0.5 hrs/vehicle
5.1 hrs/vehicle
1.1 hrs/vehicle
0.7 hrs/vehicle
0.5 hrs/vehicle
4.5 hrs/vehicle
1.1 hrs/vehicle
0.7 hrs/vehicle
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e | 10
•
•
•
•
•
•
•
•
•
•
The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Rental Vehicle: Use RT sublet type for Op. Codes GGG44A/B, GGG45A/B, GGG46A/B, GGG47A/B, GGG48A/B.
During the CRC application, customers’ rental car through the Toyota Rent-A-Car (TRAC) Program is available
for a maximum of 5 days at a maximum cost of $60.00 per day. Follow the Toyota Transportation Assistance
Program (TTAP) guidelines.
o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental
invoice is not attached.
Materials/Supplies: Use YC sublet type for Op. Codes GGG44A/GGG45A/GGG46A/GGG47A/GGG48A. A
maximum of $49/vehicle cost for preparation and application materials/supplies (fire-retardant poly sheeting (tarp),
masks, tape, gloves, partitions, waste disposal, etc.) will be accepted.
Sublet: The sublet cost for Op. Codes GGG44B and GGG45B (CRC Application by a Sublet shop) should be
claimed under sublet type YF using the following formula:
o = Maximum 3.8 Hours (for CRC Application) X Dealer Hourly Rate
o Under this Op. Code dealers are responsible for inspecting, removing rust, and cleaning the frame
Sublet: The sublet cost for Op. Code GGG47B (CRC Application by a Sublet shop) should be claimed under sublet
type YF using the following formula:
o = Maximum 4.1 Hours (for CRC Application) X Dealer Hourly Rate
o Under this Op. Code dealers are responsible for inspecting, removing rust, and cleaning the frame
Sublet: The sublet cost for Op. Codes GGG48B (CRC Application by a Sublet shop) should be claimed under
sublet type YF using the following formula:
o = Maximum 4.0 Hours (for CRC Application) X Dealer Hourly Rate
o Under this Op. Code dealers are responsible for inspecting, removing rust, and cleaning the frame
Sublet: The sublet cost for Op. Codes GGG46B (CRC Application by a Sublet shop) should be claimed under
sublet type YF using the following formula:
o = Maximum 3.4 Hours (for CRC Application) X Dealer Hourly Rate
o Under this Op. Code dealers are responsible for inspecting, removing rust, and cleaning the frame
The transportation cost of vehicle between dealer and sublet repair shop will be reimbursed for the maximum cost
$250.00 under the sublet cost column for the Op. Codes GGG44B/GGG45B/GGG46B/GGG47B/GGG48B with
Sublet Type YG.
For FAPs (NY Region) facing dealers only: Under the Op. Codes GGG44Y (2005-2008MY Tacoma), GGG45Y
(2009-2010MY Tacoma), GGG47Y (2005-2007MY Sequoia), GGG48Y (2008MY Sequoia), GGG46Y (20072008MY Tundra) the rental period of maximum 5 days and the rental rate of maximum $60.00 per day can be
accepted in the sublet cost column with Sublet type RT, and the transportation cost of vehicle from dealer to dealer
can also be accepted up to the maximum cost of $400.00 per vehicle in the sublet cost column with Sublet type
TW.
o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental
invoice is not attached.
This Limited Service Campaign expires on May 21, 2019.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Victor Vanov (469) 292-1318 in Toyota Corporate Communications. Please do not
provide this number to customers. Please provide this contact only to media.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Warranty Enhancement Program. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Customers with additional questions or concerns may visit the settlement website at www.toyotaframesettlement.com
or may contact the Settlement Administrator at 1-800-481-7948.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e | 11
Campaign Designation Decoder
H
0
A
Year Campaign is Launched
Repair Phase
Current Campaign Letter
for this year
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
Etc...
0 = Remedy
1 = Interim (Remedy not yet
available) “1” will change to “0”
when the Remedy is available
(May use other characters in
unique cases)
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc...
Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
H0A = Launched in 2017, Remedy Phase, 1st Campaign Launched in 2017.
Please review this entire package with your Service and Parts staff to familiarize them with the proper stepby-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
L i m i t e d S e r v i c e C a m p a i g n H 0 F - D - P a g e | 12
Appendix A
Frame Warranty Claim Submission
The information below should be referenced to ensure correct warranty claim submissions for frame replacement or
spray campaigns (ZH6-9 and H0F).
Key Points
• Frame inspections can be claimed under ZH6-9 OR H0F. Frame inspections are required before
replacing a frame or spraying it with CRC.
• H0F Op Codes GGG44C, GGG45C, GGG46C, GGG47C, and GGG48C are for vehicles that had initially
passed the frame inspection, but had perforation found when descaling the vehicle in preparation for the
CRC spray. These H0F Op codes are not to be used as a preliminary failed inspection.
• If you see in TIS that campaign H0F is applicable and the status shows Not Completed, check to see the
status of WEP ZH6-9. Campaign H0F will close out automatically if the frame has been replaced under
ZH6-9.
Please follow the flowchart below for the correct frame inspection, replacement, and CRC spray process.
Only vehicles currently registered in the “Cold Climate States” are covered under LSC H0F (LSC expiration date May 21, 2019)
Cold Climate States: District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, & WV.
© 2017 Toyota Motor North America
Limited Service Campaign H0F – Remedy Notice
Certain 2005 – 2010 Model Year Tacoma*
Certain 2007 – 2008 Model Year Tundra*
Certain 2005 – 2008 Model Year Sequoia*
*Currently registered in one of the Cold Climate States
Frame Corrosion Resistant Compound (CRC) Application
Frequently Asked Questions
Original Publication Date August 28, 2017
◄ IMPORTANT UPDATE ►
DATE
February 1, 2019
October 19, 2017
October 12, 2017
•
•
•
TOPIC
Updated expiration date information.
Tundra (2007-2008) Frame Replacement and CRC Application is now available.
Sequoia (2005-2008) Frame Replacement and CRC Application is now available.
The most recent update will be highlighted with a red box.
On May 21, 2017, a settlement of claims in a class action lawsuit involving 2005 – 2010 Toyota Tacoma, 2007-2008
Tundra, and 2005-2008 Sequoia vehicles regarding frame corrosion was approved. This finally approved class action
settlement includes inspection of the customer’s frame, and if the frame meets or exceeds the Rust Perforation
Standard based upon the Court-ordered inspection criteria, the frame will be replaced at no cost to the customer.
Toyota is currently preparing parts for frame replacement (Tundra).
This settlement will also include CRC (Corrosion Resistant Compound) application. CRC application is covered under
Limited Service Campaign (LSC) H0F, and will only be available for vehicles registered in the Cold Climate States1
that pass frame inspection criteria, and did not:
•
•
Previously have the frame replaced and/or:
Previously had the frame sprayed with CRC under any previous campaign
FAQ Page 1 of 4
© 2017 Toyota Motor North America
Model
Activity
All
Frame Inspection
Frame Replacement
– Tacoma
20052010
Tacoma
2008
Sequoia
20072008
Tundra
20052007
Sequoia
CRC Application
Estimated
Launch Timing*
Available
Available
Available
Frame Replacement
– 2008 Sequoia
Available
CRC Application
Frame Replacement
– Tundra
Available
CRC Application
Frame Replacement
– 2005 – 2007
Sequoia
Notes
As necessary
Upon meeting or exceeding the Rust Perforation Standard
based on Court-ordered inspection criteria
Only for vehicles that do not meet or exceed the Rust
Perforation Standard based on Court-ordered inspection
criteria; only for Cold Climate states1; expires May 21, 2019
Upon meeting or exceeding the Rust Perforation Standard
based on Court-ordered inspection criteria
Only for vehicles that do not meet or exceed the Rust
Perforation Standard based on Court-ordered inspection
criteria; only for Cold Climate states1; expires May 21, 2019
Upon meeting or exceeding the Rust Perforation Standard
based on Court-ordered inspection criteria
Only for vehicles that do not meet or exceed the Rust
Perforation Standard based on Court-ordered inspection
criteria; only for Cold Climate states1; expires May 21, 2019
Upon meeting or exceeding the Rust Perforation Standard
based on Court-ordered inspection criteria
Available
Only for vehicles that do not meet or exceed the Rust
Perforation Standard based on Court-ordered inspection
criteria; only for Cold Climate states1; expires May 21, 2019
Customer
Through Settlement Administrator; see
All
Available
Reimbursement
www.toyotaframesettlement.com
* Estimated Launch Timing is subject to change based on availability of remedy parts.
CRC Application
1–
District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and
WV.
Q1:
A1:
What is the condition?
On the subject vehicles, Toyota has received reports that certain vehicles operated in specific cold climate
areas (Cold Climate States) with high road salt usage may exhibit more-than-normal corrosion to the vehicle’s
frame. Toyota investigated these reports and has determined that the frames in some vehicles may not have
sufficient corrosion-resistant protection for use in these areas. This, combined with prolonged exposure to
road salts and other environmental factors, may contribute to the development of more-than-normal rust in the
frame of some vehicles. This condition is unrelated to and separate from normal surface rust which is
commonly found on metallic surfaces after some years of usage and/or exposure to the environment.
Q2:
What are the “Cold Climate States” with high road salt usage covered by this Limited Service
Campaign (LSC)?
The following states and the District of Columbia are referred to as the “Cold Climate States”:
A2:
District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI,
WV
Q2a:
A2a
Why are some states contiguous to the Cold Climate States not included?
Only portions of the listed states may exhibit the cold climate and high road salt usage which
can cause this condition. To simplify the administration of this campaign and avoid confusion,
Toyota has elected to include the entire state rather than a portion.
FAQ Page 2 of 4
© 2017 Toyota Motor North America
Q3:
A3:
What is Toyota offering and why?
On May 21, 2017, a settlement of the class action relating to Vehicle Frame Corrosion was finally approved
by the Court. As part of the class action settlement, Toyota will initiate a Warranty Enhancement Program
(WEP) to inspect affected vehicle’s frames, and, if necessary, replace the vehicle’s frame. If the vehicle’s
frame passes the inspection, and is registered in a Cold Climate State, the customer may be offered a Frame
CRC application. This WEP will be available January 31, 2019 or 12 years from the vehicle’s Date of First
Use (DOFU), whichever is longer. The CRC application will be offered for a period of two years from the date
of court approval.
Q4:
What are the parameters of the Warranty Enhancement Program (WEP) and Limited Service
Campaign (LSC)?
The terms of the LSC for the application of the CRC are:
A4:
•
•
•
The coverage offers two years from the date of final court approval (5/21/2017).
Vehicle must be currently registered in a cold-climate state.
Vehicle will be excluded if:
o Frame was previously replaced, if a Tacoma and/or:
o Frame was previously sprayed with CRC under any previous campaign, if a
Tacoma
The terms of the WEP are:
•
The coverage offers the latter of 12 years from the Date of First Use (DOFU) or
1/31/2019.
This coverage is for warranty work performed at an authorized Toyota dealer only. It is subject to
the terms of the Settlement Agreement and conditions set forth in the New Vehicle Limited
Warranty Section of the Owner’s Warranty Information booklet, except where conflicting with the
Settlement Agreement, in which case, the Settlement Agreement controls. For example, damage
from abuse, an accident, theft and/or vandalism is not covered by the New Vehicle Limited
Warranty or this warranty enhancement.
Q5:
A5:
What is Toyota going to do?
Toyota will send (in phases consistent with parts availability and repair capacity), starting in September 2017,
an owner notification by first class mail advising owners to make an appointment with their authorized Toyota
dealer to have their frame inspected.
If the owner experiences the condition described above, they should contact their local authorized Toyota
dealership for diagnosis. If the vehicle exhibits significant rust perforation based on specific inspection criteria,
the dealer will replace the vehicle’s frame with a new one at NO CHARGE to the customer.
Q6:
A6:
Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 260,800 vehicles covered by this Limited Service Campaign.
Model Name
Model Year
UIO
Production Period
Tacoma
Tundra
Sequoia
2005-2010
2007-2008
2005-2008
141,500
79,800
39,500
Mid-September 2004 – Mid-July 2010
Late October 2006 – Mid-August 2008
Late March 2004 – Early August 2008
Q6a:
A6a:
Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign
or in the U.S.?
No. There are no other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign.
FAQ Page 3 of 4
© 2017 Toyota Motor North America
Q7:
A7:
Q8:
A8:
Q9:
A9:
What if the vehicle’s frame already exhibits excessive corrosion? Will Toyota perform the
CRC application or will the vehicle be repaired?
Toyota will inspect the vehicle’s frame. If the frame passes specific Inspection Criteria, the CRC
will be applied to the frame. If the frame exhibits significant rust perforation (based upon the specific
inspection criteria), Toyota will replace the vehicle’s frame. The work will be performed at no
charge to the owner of the covered vehicles for a limited time (see A2a).
Why is Toyota only offering the CRC application to customers whose vehicles are currently
registered in the Cold Climate States?
Toyota is applying the CRC in areas where vehicles may experience or have experienced prolonged
exposure to severe cold climates with high road salt use.
Tacoma only - What if I previously had my frame replaced or sprayed with CRC (Corrosion Resistant
Compound)?
If you previously had your vehicle’s frame replaced or sprayed with CRC, this LSC is not applicable. However,
your vehicle is covered under the corresponding Frame WEPs (Warranty Enhancement Programs) as
part of the settlement agreement.
Q10:
A10:
What should I do?
Owners of vehicles covered by this LSC should bring their vehicle to a participating Toyota dealer located in
one of the Cold Climate States for which authorization to perform the CRC application has been obtained.
Customers may also contact their local Toyota dealer for additional information.
Q11:
A11:
How long will the repair take?
The repair takes approximately 6 hours, and the vehicle will be held overnight to allow time for the CRC to
cure. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available
for a longer period of time.
Q12:
A12:
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title
information is correct.
Q13:
A13:
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Customers with additional questions or concerns may visit the settlement website at
www.toyotaframesettlement.com or may contact the Settlement Administrator at 1-800-481-7948.
FAQ Page 4 of 4
© 2017 Toyota Motor North America
TOYOTA
Toyota Motor Sales, U.S.A., Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
WARRANTY ENHANCEMENT NOTIFICATION – ZH6
LIMITED SERVICE CAMPAIGN – H0F
Dear Toyota Owner:
PL
E
[VIN]
Toyota would like to advise you of an enhancement to portions of your Toyota New Vehicle Limited Warranty as part
of a finally approved and implemented class action settlement.
Toyota has received reports regarding frame corrosion on 2005 – 2010 model year Tacoma vehicles. While not all
vehicles will experience this condition, we are offering the following program:
Warranty Enhancement Program Details
This Warranty Enhancement Program covers vehicles purchased new or used provides
enhanced coverage to the vehicle’s “New Vehicle Limited Warranty” as it applies to frame
corrosion. The specific condition covered by this program involves rust perforation, i.e.
“Rust Perforation Standard.” If perforation of the frame from rust corrosion meets or
exceeds the Rust Perforation Standard, the frame will be replaced at no cost under the
terms of this Warranty Enhancement Program.
The coverage offers the latter of 12 years from the Date of First Use (DOFU) or 1
year from the date of final approval (5/21/2017).
M
•
Peel and Stick
Label onto the
Owner’s Warranty
Information Booklet
This coverage is for warranty work performed at an authorized Toyota dealer only, and is limited to your
specific vehicle whose Vehicle Identification Number (VIN) is printed below. It is subject to the terms of
the Settlement Agreement and conditions set forth in the New Vehicle Limited Warranty Section of the
Owner’s Warranty Information booklet, except where conflicting with the Settlement Agreement, in
which case, the Settlement Agreement controls. For example, damage from abuse, an accident, theft
and/or vandalism is not covered by the New Vehicle Limited Warranty or this warranty enhancement.
VIN#
Date of First Use
SA
*Please see your Toyota dealer for additional details
Additionally, for a period of two years from the date of the final court approval (May 21, 2017), if the perforation does
not meet or exceed the Rust Perforation Standard, and the vehicle is registered in a Cold Climate State1, the dealer
will apply CRC (Corrosion Resistant Compound) to the frame, if, for Tacoma vehicles, it was not previously applied
and the frame was not previously replaced, subject to these and other limitations included in the Settlement
Agreement.
1–
District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI, and
WV.
What should you do?
Please apply the sticker above to your Owner’s Warranty Information Booklet for future reference. If you have
not experienced the condition described above, there is no action necessary at this time.
Please contact any authorized Toyota dealer and make arrangements for inspection, diagnosis and, if
applicable, repair.
If you would like to update your vehicle ownership or contact information, please go to www.toyota.com/ownersupdate.
You will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Customers with additional questions or concerns may visit the settlement website at www.toyotaframesettlement.com
or may contact the Settlement Administrator at 1-800-481-7948.
Thank you for driving a Toyota.
PL
E
Sincerely,
SA
M
TOYOTA MOTOR SALES, U.S.A., INC.
TOYOTA
Toyota Motor Sales, USA, Inc.
19001 South Western Avenue
Torrance, CA 90501
(310) 468-4000
WARRANTY ENHANCEMENT PROGRAM
and LIMITED SERVICE CAMPAIGN
FREQUENTLY ASKED QUESTIONS
ZH6
and
H0F
Are these a recall?
No. These are not a recall. Toyota is advising you of this enhancement to the Warranty Coverage pursuant
to the terms of a Court-approved Settlement agreement.
Q2:
If you suspect your vehicle exhibits this condition, do you need to make an appointment with your
dealership?
Yes. You should take your vehicle to an authorized Toyota dealership if you suspect your vehicle is exhibiting
the condition described. The dealership will inspect the vehicle as per the parameters of the Warranty
Enhancement Program. If you have not experienced this condition, please apply the sticker to your
Owner’s Warranty Information booklet for future reference.
A2:
Q3:
A3:
PL
E
Q1:
A1:
Is the Warranty Enhancement Program and Limited Service Campaign coverage transferable if I sell
my vehicle?
Yes. These campaign coverages are fully transferable to subsequent vehicle owners for the condition and
terms specified in the notification letter.
What should I do if my vehicle has the condition described?
If you experience this condition, please contact any authorized Toyota dealer and make arrangements for
inspection and, if applicable, repair.
Q5:
A5:
How long will the repair take?
The inspection of the vehicle’s frame will take approximately 2 hours. If frame corrosion that meets or exceeds
the Rust Perforation Standard is found, and the frame requires replacement, the repair will take approximately
one week. A complimentary loaner vehicle will be offered if frame replacement is required. Depending upon
the dealer’s work schedule, however, it may be necessary to make the vehicle available for a longer period of
time.
M
Q4:
A4:
SA
If frame corrosion does not meet or exceed the Rust Perforation Standard, and the dealer applies CRC, subject
to the vehicle at issue, the repair takes approximately 6 hours, and the vehicle will be held overnight to allow
time for the CRC to cure. However, depending upon the dealer’s work schedule, it may be necessary to make
the vehicle available for a longer period of time.
Q6:
A6:
What if I previously had my frame replaced or sprayed?
Your vehicle is covered under this WEP regardless if the frame was sprayed with CRC or replaced during a
previous Toyota campaign. However, if you previously had your Tacoma vehicle’s frame previously sprayed
or replaced under a Toyota campaign, it will be excluded from CRC application coverage under the settlement
agreement.
Q7:
A7:
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Customers with additional questions or concerns may visit the settlement website
www.toyotaframesettlement.com or may contact the Settlement Administrator at 1-800-481-7948.
at