010310003R

Service Bulletin
Bulletin No.:
01-03-10-003R
Date:
February, 2019
WARRANTY ADMINISTRATION
Subject:
GM Canada New Vehicle Tire Warranty Program for Original Equipment (OE) Tires and
PDI installed Limited Production Option (LPO) Tires
Models:
2019 and Prior GM Passenger Cars and Light Duty Trucks
Attention: This Service Bulletin is Applicable to "GM Canada Dealers" Only.
This Bulletin has been revised to update the Subject and add information under What is Not
Covered by the New Vehicle Tire Warranty Program. Please discard Corporate Bulletin
Number 01-03-10-003Q.
GM Canada New Vehicle Tire Warranty
Program
The tires supplied with a new vehicle are covered by
General Motors against defects in material or
workmanship under the New Vehicle Warranty (Base
Warranty Coverage). For vehicles within this warranty
period, defective tires will be replaced on a pro rata
adjustment basis according to the following
distance-based schedule:
• Buick and Cadillac up to 80,000 km
• Chevrolet and GMC up to 60,000 km
Notice: If the tire is not in stock and the vehicle is
returned to the Customer while the tire is being
shipped, the vehicle distance at the time the tires
were ordered must be recorded on the Job Card
and used to determine the proration amount. Any
additional accrued vehicle odometer reading
between ordering and installation of the tires
should not be charged to the Customer.
– The Customer contributes to the cost of the tire
replacement based on vehicle odometer reading. A
proration system is used, with Customer
Participation increasing incrementally as the vehicle
odometer reading increases.
– See the applicable GM Tire Warranty Proration Table
in this Bulletin for further Cost and Participation
details.
Copyright 2019 General Motors LLC. All Rights Reserved.
– The proration is based solely on vehicle odometer
reading. Tread depth measurements and/or
seasonal tire usage are not pertinent for the
purposes of this calculation and are not required for
GWM Transaction submissions.
– Tire proration policies and percentages also apply to
tires replaced under Customer Enthusiasm, and tires
replaced that were damaged as a result of a
warrantable vehicle component.
Important: Proration applies to the price of the “tires”
only. Cost plus warranty mark-up must be calculated
before determining the prorated amount. No labour
charges are to be assessed to the Customer for tire
replacement. GM will cover 100% of the cost for labour
(mount and balance tires) for tires replaced under the
Base Warranty Coverage, based on published
allowances in the Labour Time Guide
Page 2
February, 2019
Bulletin No.: 01-03-10-003R
GM Tire Warranty Proration Tables
Buick and Cadillac Tire Warranty Proration Table for 2017 and Newer Model Years.
Vehicle Odometer Reading
in Kilometres (km)
Customer Participation
(Tire Cost Including Markup)
Customer Participation
(Labour = Mount and
Balance)
0-19,000
0%
0%
19,001 - 24,000
40%
0%
24,001 - 32,000
50%
0%
32,001 - 40,000
60%
0%
40,001 - 48,000
70%
0%
48,001 - 80,000
80%
0%
80,001+
100%
100%
Chevrolet and GMC Tire Warranty Proration Table for 2017 and Newer Model Years
Vehicle Odometer Reading
in Kilometres (km)
Customer Participation
(Tire Cost Including Markup)
Customer Participation
(Labour = Mount and
Balance)
0-19,000
0%
0%
19,001 - 24,000
40%
0%
24,001 - 32,000
50%
0%
32,001 - 40,000
60%
0%
40,001 - 48,000
70%
0%
48,001 - 60,000*
80%
0%
60,001+*
100%
100%
*The 2017 Canadian Limited Warranty and Owner
Assistance Information booklet may have this tire
prorated scale shown as up to 57,600 km instead of
60,000 km. The tire warranty prorated scale for
Chevrolet/GMC vehicles is up to 60,000 km and will be
corrected in future editions of the booklet.
GM Tire Warranty Proration Table for 2016 and Prior Model Years
Vehicle Odometer Reading
in Kilometres (km)
Customer Participation
(Tire Cost Including Markup)
Customer Participation
(Labour = Mount and
Balance)
0-20,000
0%
0%
20,001 - 20,999
33%
0%
21,000 - 21,999
34.2%
0%
22,000 - 22,999
35.3%
0%
23,000 - 23,999
36.5%
0%
24,000 - 24,999
37.7%
0%
25,000 - 25,999
38.9%
0%
26,000 - 26,999
40.0%
0%
27,000 - 27,999
41.2%
0%
28,000 - 28,999
42.6%
0%
29,000 - 29,999
43.6%
0%
Bulletin No.: 01-03-10-003R
February, 2019
Page 3
GM Tire Warranty Proration Table for 2016 and Prior Model Years (cont'd)
Vehicle Odometer Reading
in Kilometres (km)
Customer Participation
(Tire Cost Including Markup)
Customer Participation
(Labour = Mount and
Balance)
30,000 - 30,999
44.7%
0%
31,000 - 31,999
45.9%
0%
32,000 - 32,999
47.1%
0%
33,000 - 33,999
48.3%
0%
34,000 - 34,999
49.4%
0%
35,000 - 35,999
50.6%
0%
36,000 - 36,999
51.8%
0%
37,000 - 37,999
53.0%
0%
38,000 - 38,999
54.1%
0%
39,000 - 39,999
55.3%
0%
40,000 - 40,999
56.5%
0%
41,000 - 41,999
57.7%
0%
42,000 - 42,999
58.8%
0%
43,000 - 43,999
60.0%
0%
44,000 - 44,999
61.2%
0%
45,000 - 45,999
62.4%
0%
46,000 - 46,999
63.5%
0%
47,000 - 47,999
64.7%
0%
48,000 - 48,999
65.9%
0%
49,000 - 49,999
67.1%
0%
50,000 - 50,999
68.2%
0%
51,000 - 51,999
69.4%
0%
52,000 - 52,999
70.6%
0%
53,000 - 53,999
71.8%
0%
54,000 - 54,999
72.9%
0%
55,000 - 55,999
74.1%
0%
56,000 - 56,999
75.3%
0%
57,000 - 57,999
76.5%
0%
58,000 - 58,999
77.6%
0%
59,000 - 60,000
78.8%
0%
60001+ (Chevrolet, GMC)
100.0%
100%
60,001 - 80,000 (Buick/
Cadillac Only)
80.0%
0%
80,001+ (Buick/Cadillac Only)
100.0%
100%
Page 4
February, 2019
Using the applicable GM Tire Warranty Proration
Tables, the Service Personnel should be able to
calculate the required Customer Participation
(contribution) for each scenario. Here are a few
examples:
• A 2017 Buick with 23,139 km requires both front
tires to be replaced. The full cost of each tire
including handling allowance is $172.72. In this
example, the customer participation is 40.0% of
the tire replacement cost calculated as follows:
$172.72 x 2 tires = $345.44 x 40.0% = $138.18.
GM will cover the remaining portion for the tires
($345.44 - $138.18 = $207.26) and 100% of the
labour to mount and balance the new tires.
• A 2016 Chevrolet with 30,435 km requires one
tire be replaced. The full cost of the tire including
handling allowance is $156.20. In this example,
the Customer participation is 44.7% of the tire
replacement cost calculated as follows:
$156.20 x 44.7% = $69.82. GM will cover the
remaining portion for the tire
($156.20 - $69.82 = $86.38) and 100% of the
labour to mount and balance the new tire.
• A 2017 Cadillac with 67,593 km requires one rear
tire to be replaced. The full cost of the tire
including handling allowance is $215.46. In this
example, the Customer participation is 80% of the
tire replacement cost calculated as follows:
$215.46 x 80% = $172.37. GM will cover the
remaining portion for the tire
($215.46 −$172.37 = $43.09) and 100% of the
labour to mount and balance the new tire.
What Is Covered
•
Original Equipment (OE) tires and PDI installed
Limited Production Option (LPO) tires are
covered.
Note: Most OE and LPO tires will have a Tire
Performance Criteria (TPC) number molded on the
sidewall near the tire size.
•
Tires replaced under warranty will continue to be
covered for the remaining portion of the Base
Warranty Coverage. Proration tables should be
applied based on the distance accumulated from
the time of the installation of the replacement tire,
through the end of the vehicle’s New Vehicle
Base Warranty Coverage term.
What Is Not Covered
Important: Tires purchased by consumers (summer,
all-season or winter), including Customer Pay tires that
are sold through GM Customer Care and After Sales/
Service, are warranted by the respective Tire
Manufacturer. Claims must be made directly with the
appropriate tire manufacturer.
• Non-Original Equipment tires (excluding dealer replaced tires under the New Vehicle Warranty).
Bulletin No.: 01-03-10-003R
•
Tires on a vehicle after the Base Warranty
Coverage expires. Original Equipment tires may
still have prorated warranty coverage by the tire
manufacturer once the Base Warranty Coverage
expires.
• Tires purchased by consumers (summer,
all-season or winter tires) beyond the New Vehicle
Warranty Program or replaced during the New
Vehicle Warranty period for non-warrantable
conditions.
Important: Tire wear greatly varies by both the tire
type installed and the driving habits of the owner.
OEM tires installed on GM vehicles are evaluated
for many different criteria and may have been
selected to optimize handling, ride quality, load
carrying or traction demands. Different types of
tires will experience different rates of wear,
resulting from all of the above factors. No warranty
is offered on the usable tread life of the tires.
• Normal tire wear.
Note: If tire replacement is necessary due to
component(s) covered under the New Vehicle
Warranty, Service Agents may claim for replacement
tires on the same Job Card as the defective
component(s). The tire claim must be submitted using
the applicable tire labour operation and proration
schedule listed in this bulletin. A Tire Pre-Repair
Authorization is required for the tire labour operation.
•
Uneven wear from damaged, worn or misaligned
suspension components.
Important: Road hazard may be covered by certain
Tire Manufacturers on specific tires.
• Road hazard is not covered. This includes
punctures, cuts, impact breaks, etc. Refer to the
section titled: Examples of Non-Warrantable
Conditions in this Bulletin.
• Damage resulting from driving with low tire
pressures.
• Damage resulting from improper tire repairs.
• Damage resulting from extended driving on a flat
tire (Except Run-Flat and Self-Sealing Tires).
• Damage due to misuse, negligence, lack of
maintenance, alteration, racing and vandalism is
not covered.
• Flat spotting caused by parking a vehicle for an
extended period of time. See Article 2.1.2 of the
Transportation, Vehicle Storage and PDI Policy
Manual for tire care policies while vehicles are in
dealer inventory.
• Premature and/or excessive wear on Michelin
Pilot Sport CUP/CUP2 and Goodyear Eagle F1
Supercar 3R tires.
• Cold weather cracking on high performance
summer tires. See Bulletin 13-03-10-001 for
further details.
• Some tire weathering and superficial cracking is
normal. Tires must not be replaced under the New
Vehicle Limited Warranty for this condition.
Bulletin No.: 01-03-10-003R
February, 2019
Page 5
Examples of Non-Warrantable Tire
Conditions
Important: The following examples are only a
sampling of non-warrantable conditions submitted
in warranty tire returns. GM of Canada is not
responsible for, and WILL NOT replace tires sent in
for conditions under the “What is Not Covered”
section in this Bulletin.
Tires replaced under the Tire Warranty Program for
non-warrantable conditions are subject to charge back.
Inspection of tires replaced under warranty reveals that
the most frequent non-warrantable condition claimed is
road hazard, followed by improper wear. The following
are photos of returned tires that DO NOT have
warrantable conditions and a subsequent chargeback
(debit) was processed after inspection.
1967358
•
This tire was returned for air leakage. The source
of the air leakage is a tire repair plug installed in a
non-approved portion of the tire. This tire has road
hazard damage.
1967355
•
This tire has two non-warrantable conditions. The
tire is badly worn on the inside shoulder (over
extended mileage) and has suffered air leakage
from a screw still in the tread.
1967361
•
This tire shows sidewall damage extending
completely around the tire. This damage is the
result of extended driving on a tire that is
completely flat. The extensive sidewall wear is
from tire contact with the road while it rotates.
Page 6
February, 2019
Bulletin No.: 01-03-10-003R
1967352
•
This tire was damaged by extended driving with
little or no air, same as the tire previously shown.
This photo shows the inside view. Shredding of
the inside may not always be accompanied by
obvious exterior damage.
4241265
•
Some tire weathering and superficial cracking is
normal. Tires should not be replaced under the
New Vehicle Warranty for this condition.
Tire Rotation and Care
Please advise customers of the importance of regular
tire rotations and maintaining the specified air pressure
for their tires. The vehicle Owner Manual contains tire
rotation requirements. Placards located in the door
jamb, glove box or under the trunk lids of GM vehicles
state the recommended tire pressures for the vehicle.
Use of GM Tire Sealant
2034306
•
This example of common road damage is called a
rim-pinch. The damage to the tire is caused by
the tire folding and contacting the rim and the
pavement. Frequently this type of damage will
cause a sidewall bulge/bubble when the tire is
re-inflated, due to the air attempting to leak from
the internal sidewall breakage. It is common for
the rim-pinch damage to be visible only from the
inside of the tire. A typical tear to the sidewall from
this type of damage is shown.
General Motors may recommend/endorse practices
that differ from those of individual tire manufacturers.
One example is that the temporary use of tire sealant
(as supplied with a GM inflator kit) may not be endorsed
by certain tire manufacturers, such as Pirelli or
Bridgestone. General Motors has independently
validated the temporary use of such sealant when used
in accordance with the instructions provided in the
vehicle Owner Manual.
When the instructions found in the Owner Manual have
been followed correctly, GM Canada will continue to
cover the tire under the terms of the New Vehicle
Warranty, whether or not the practice conflicts with the
policies of the individual tire manufacturer. Due to this
policy, it may be advantageous for a customer with
Bridgestone or Pirelli tires to return their vehicle to a
General Motors Dealership for tire warranty issues if
GM Tire Sealant has been used.
GM Inflator Kits/Tire Pressure Monitor
Sensors
ONLY use the tire sealant included with GM Inflator Kits
for temporary repair of tire air leaks. General Motors
has tested this sealant and its compatibility with
on-wheel mounted tire pressure monitor sensors. After
inflator kit use, the on-wheel mounted tire pressure
sensor should be inspected for any damage, and
replaced and/or cleaned as needed.
Bulletin No.: 01-03-10-003R
February, 2019
Tire Chunking on New Vehicles
Page 7
The prorated amount of the tire only will be submitted
as "Customer Participation" on the Transaction
submission screen of GWM.
4251003
This condition may be seen on new vehicles at the time
of delivery to the Dealer. The condition known as tire
chunking is NOT transportation damage, but damage
from Dynamic Vehicle Testing (DVT) that was
performed at the assembly plant.
This type of damage is to be treated as a Warranty
Repair, using the applicable tire labour operation listed
in this Bulletin and following the Tire Pre-Repair
Authorization process. Because this condition is
normally discovered when the Pre-Delivery Inspection
(PDI) is performed, do not use the GM Tire Warranty
Proration Table.
2440511
Processing Tire Warranty Transactions
Using Global Warranty
Management (GWM)
Once a customer agrees to tire replacement and their
responsible portion under the GM Tire Warranty
Program, follow these steps to complete the
Transaction:
STEP ONE: Complete a Pre-Repair
Authorization (PRA)
Complete a Pre-Repair Authorization (PRA) A PRA
must be generated for all tire Warranty
Transactions. To access New Pre-Repair
Authorizations, go to the main GWM sitemap, click on
Prepare & Submit Transactions and select Search/
Create a Pre-Repair Authorization Document. Click on
the NEW button at the bottom of the screen. At the New
Pre-Repair Authorization Screen, enter the Business
Unit from the dropdown (GM –Canada) then enter the
Transaction Type from the dropdown (such as ZREG –
Regular Vehicle Transaction) then select the
Pre-Repair Type from the dropdown (Tire
Replacement). Click on the GO button. A New
Pre-Repair Authorization screen will appear, that has
both a Pre-Repair Authorization tab and a Tire
Authorization tab.
2440582
Click on the Pre-Repair Authorization tab and fill in the
appropriate information as shown in the following list.
Those items that are required will have an asterisk
shown next to the heading.
• BAC*
• Service Agent
• Contact Name
• Phone Number
• Fax Number
• Contact E-mail Address
• Job Card*
• Job Card Date*
• Reference Number (optional)
• VIN*
• Vehicle Make
Page 8
February, 2019
Vehicle Model
Odometer*
Transaction Flag
Customer Complaint Category*
Complaint Code*
Description* (for Complaint Code)
Cause Code*
Description* (for Cause Code)
Correction Description*
Labour Operation*
Labour Time, including Supplemental Time and/or
OLH Time
• Labour Rate
• Labour Total
• Parts Total
• Part Numbers
• Net Item Type and Amount
• Net Item Total
• Tax
• Deductible
• Total Before Taxes
• Auth Code
• Comment*
Then click on the Tire Authorization tab and fill in the
appropriate information as shown in the following list:
Bulletin No.: 01-03-10-003R
•
•
•
•
•
•
•
•
•
•
•
2440587
2440591
Those items that are required will have an asterisk
shown next to the heading:
• Tire Brand*
• Tire Name*
• Tire Position*
• Sidewall Type*
• Defect Location*
• Removal Reason*
• Tire Performance Criteria Number (TPC)*
• Tire Size*
• DOT Code*
Select a YES/NO radio button to answer the question:
Was there visible cracking, blistering, tread separation
or other structural condition that was not caused by a
road hazard on the tire?* (Do not select “YES” if the
condition was caused by a road hazard, or suspension
misalignment, or for noise, vibration or tread wear
conditions.)
Note: The purpose of this selection is to verify that
in the servicing dealers judgement, the tire was
replaced due to an inherent structural problem in
the tire (not road hazard, customer
enthusiasm, etc.).
Select a YES/NO radio button to answer the question:
Did the tire issue cause damage to any other parts of
the vehicle?*
⇒ If there is more than one defective tire being
replaced on the same vehicle, click on the NEXT
TIRE SAME VEHICLE button and enter the
appropriate information for the next tire.
When completed, click on the SAVE button or SAVE
AND ADD ATTACHMENTS button.
STEP TWO: Print the Tire Replacement Document
Print the Tire Replacement Document Print the Tire
Replacement Document, attach it to the Job Card and
retain with the Vehicle History File. The Tire
Replacement Document is generated in GWM at the
time the PRA is completed.
Bulletin No.: 01-03-10-003R
February, 2019
Page 9
Note: STEP TWO will only be necessary if the tires are
required to be shipped back; please see STEP THREE
below. However, as required in the Service Policies and
Procedure (article 3.3), the service agent must keep all
records relating to transactions for reimbursement for a
minimum of twenty-four (24) months after the date of
the job card.
4702643
STEP THREE: Returning Replaced Tires (if
requested):
Required Tire Return and Shipping Instructions
Based on the information entered into GWM, you may
be required to return the replaced tire as a condition of
the GM New Vehicle Warranty. You will be required to
return the tire if either of the following occurs:
– The vehicle has been damaged or the tire displays
physical damage.
– The vehicle odometer has less than 20,000 km.
Page 10
February, 2019
Bulletin No.: 01-03-10-003R
STEP FOUR: Monitor Status of PRA
Once the Tire Pre-Repair Authorization (PRA) is
successfully submitted, the return document and
shipping label are printed and the tire(s) shipped, the
Status field shown on the PRA will move from “New” to
“Accept” status the next business day.
If GWM does not require a tire return, the PRA will
move from “New” to “Accept” the same business day
the PRA is submitted.
Once a PRA is in “Accept” status, the service agent can
submit the related transaction for payment. All normal
transaction details are required. There is no way to
submit a transaction directly from a PRA, or to transfer
PRA information to a transaction. All job card
information must be re-entered.
4702725
Fold the GWM Tire Replacement Document at the
“Fold Here” line and attach the document to the tire
being returned using clear packing tape, with the
shipping label shown above facing outwards.
Important: When tires replaced under warranty are
shipped back to the tire manufacturer, you must use the
UPS shipping label(s) generated by Global Warranty
Management (example shown in the image above).
You are required to use one (1) UPS shipping label per
tire. You are NOT allowed to ship multiple tires with a
single UPS shipping label, even if the UPS Agent says
it is OK to do so. If you ship multiple tires with a single
UPS label, the Tire Pre-Repair Authorization (PRA) will
remain in “New” status and will NOT move to “Accept”
status. Consequently, if a transaction is submitted while
the Tire PRA is in “New” status, the transaction will
reject for Error 7 (Tire Warranty Pre-Authorization Not
Found).
Note: When returning tires, follow these steps:
– Use a tire crayon to mark the tire indicating the
reason for replacement or location of the defect.
– A printed copy of the completed PRA and a copy of
the Dealership/Retailer GWM Tire replacement form
must be placed in an envelope and securely taped to
each tire.
* IT IS THE DEALERSHIP/SERVICE AGENT
RESPONSIBILITY TO CONTACT UPS AND
INFORM THEM THAT THERE IS A TIRE(S) THAT
NEED TO BE PICKED UP. Call 1-800-PICK-UPS
(1-800-742-5877)
STEP FIVE: Submit the Transaction
Important: The Tire Pre-Repair Authorization (PRA)
must be in “Accept” status before the service agent
submits the warranty transaction. Failure to do so will
result in the transaction being rejected for Error 007
(Tire Warranty Pre-Authorization Not Found.)
Transaction Field Details:
• Job Card Number and Date – When submitting the
transaction for payment, make sure these exactly
match the job card number and date used in the
Tire PRA. These fields must match the Accepted
PRA for GWM to process the transaction for
payment.
• Labour Operation – Labour operations applicable
to the New Vehicle Tire Warranty Program are
included at the end of this bulletin. As with the job
card number and date, the labour operation must
match the one used in the Tire PRA.
• Part(s) – Tires are to be submitted in the Parts
Field for the FULL cost plus applicable warranty
mark-up. Do not submit the prorated amount.
• Labour – Submit the published labour time for
mount and balance of the replacement tire(s).
• Net / Admin Allowance - $25 may be claimed for
submitting the Tire Pre-Repair Authorization
(PRA) into the Global Warranty Management
(GWM) system and to return the tire(s) to the tire
manufacturer.
• Customer/Service Agent Participation – Submit in
this field the customer’s portion of the tire expense
(cost plus mark-up) using the proration chart. This
amount will then be deducted from the payment
total.
Bulletin No.: 01-03-10-003R
February, 2019
Page 11
Global Warranty Management —
Sample Transaction Information
Transactions are submitted into GWM with the
information as indicated below:
Repair
Performed
Transaction
Type
Labour
Operation
Base
Labour Time
Net Item/
Admin
Allowance
Goodyear/Dunlop
Tire Replacement
ZREG
8060440
As Appropriate
$25.00
Part Numbers
All Detailed
Parts
Net Item
Types
As Appropriate
Warranty Labour Codes and Time
Warranty Labour Codes and Time
OPERATION DESCRIPTION
*OE Tire Warranty Labour
Operation Number
Goodyear/Dunlop Tire Replacement
8060440
Continental/General Tire Replacement
8060460
Michelin/Uniroyal/BF Goodrich Tire
Replacement
8060480
Bridgestone/Firestone Tire Replacement
8060540
Kumho Tire Replacement
8060580
Hankook Tire Replacement
8060600
Pirelli Tire Replacement
8060620
Maxxis Tire Replacement
8060640
Labour Time
Use Published Labour
Operation Time
Transportation Claims
For any tire replaced because of transportation
damage, use labour code applicable from the table
below and submit as a transportation Transaction
(ZTPT Transaction Type). Transportation transactions
do not require the Pre-Repair Authorization (PRA)
process prior to submission. DO NOT use the
Warranty Tire Replace Labour Codes for any tire that
is replaced due to transportation damage or incorrect
parts. Use 8060420 for tire replacement where the
incorrect tire size or mismatched brands were replaced
as a result of a factory misbuild.
Note: Please reference the Transportation, Vehicle
Storage and PDI Policy Manual for specific
transportation damage information.
Transportation Claims Labour Codes
and Times
OPERATION DESCRIPTION
Transportation Labour
Operation Number
Right Front Tire and Wheel Replacement
0501010
Left Front Tire and Wheel Replacement
0501020
Right Rear Tire and Wheel Replacement
0501030
Left Rear Tire and Wheel Replacement
0501040
Labour Time
Use Published Labour
Operation Time
Page 12
February, 2019
Bulletin No.: 01-03-10-003R
Inspection Station Locations for Tire
Returns
Please use these addresses to send the tires back to
the OE Tire Manufacturer. Be sure to include the PRA
document from GWM and the copy of the GWM Tire
replacement form with the tire(s).
Inspection Station Locations for Tire Returns
Continental
12333 Airport Rd.
Caledon, ON
L7C 2X3
Hankook
30 Resolution Dr.
Brampton, ON
L6W 0A5
Goodyear
North American Product Service Centre
450 Kipling Ave.
Toronto, ON
M8Z 5E1
Kumho
Kumho Tire Canada
Unit B, 6430 Kennedy Rd.
Mississauga, ON
L5T 2Z5
Michelin
MNA CI Return Centre
Att. Building 698
2863 Granton Rd.
New Glasgow, NS
B2H 5C6
Pirelli
Pirelli Tire Inc.; c/o DB Schenker
6757 Northwest Dr.
Mississauga, ON
L4V 1L1
Bridgestone
Pival International
For: Bridgestone Canada Inc.
6611 Northwest Dr, Mississauga, ON
L4V 1L1
Attn: Kevin Taylor
Maxxis
Cheng Shin Rubber, Maxxis International — Canada
400–C Chrysler Dr.
Brampton, ON
L6S 5Z5
Tire Companies & Contacts — Toll-Free
Assistance
All replacement tires must be ordered through the GM
National Account Tire Program.
Tire Companies & Contacts
Bridgestone Firestone Canada Inc., Integrated Client Service
Dept., National Credit
www.bridgestonetire.ca
www.firestonetire.ca
Technical Service Manager (Gérant Service Technique)
Bridgestone Canada Inc.
1300 Boul. Hymus Dorval, H9P1J6, QC.
1-877-685-3878 x.250
1-800-267-1318
1-514-685-3878
Continental General Tire Company
www.generaltire.ca
www.continentaltire.ca
Product Service Manager Passenger & Light Truck Tires
Continental Tire Canada, Inc.
Tel. Customer Relation: 1-855-453-1962
1-905-568-1303 x.2225
6110 Cantay Road
Mississauga, ON
L5R 3W5
Bulletin No.: 01-03-10-003R
February, 2019
Page 13
Tire Companies & Contacts (cont'd)
Goodyear Tire & Rubber Company
www.goodyear.ca
Manager, Product Service Center
Directeur du Centre de service des produits
Toronto, Ontario
1-416-201-7850
1-800-387-3288
Michelin Tire Company (Includes Uniroyal and Goodrich)
www.michelin.ca
Consumer Care Department
2500 Daniel Johnson, Suite 500
Laval, Québec
H7T 2P6
1-888-871-4444
Kumho
www.kumhotire.ca
Customer Service
Arlene 1-877-445-8646 x111
Chris Thomas 1-403-506-1591
Hankook (Remington Distributor)
www.hankooktire.ca
Customer Service
1-800-843-7709
Pirelli
www.pirelli.ca
Pirelli Tire Inc.
1111 boul. Dr. Frederik-Philips, suite 506 St-Laurent, Quebec
H4M 2X6
Quebec/Maritimes: 1-514-331-4330; 1-800-363-0583;
(514) 337-4033
Ontario 1-800-828-2585 Fax: 1-800-519-8999
Western Canada/Région de l’ouest: 1-800-663-0148
Fax: 1-800-519-8999
Maxxis
www.maxxiscanada.com
1-905–789–0882
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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