A911944 20425066

Technical Service Bulletin
91 Navigation, Bluetooth, smartphone interface, voice recognition, drive select, ACC, or cruise control is
not available
91 19 44 2042506/6 March 8, 2019. Supersedes Technical Service Bulletin Group 91 number 17-48 dated
September 1, 2017 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3
2015 - 2019
All
Not Applicable
TT
2016 - 2019
All
Not Applicable
A5, Q5
2018 - 2019
All
Not Applicable
A4, Q7, and
R8
2017 - 2019
All
Not Applicable
A6, A7
2016 - 2018
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
6
-
Revised header data (Added MY 2019)
5
09/01/2017
Revised header data (Added Q5 and A5)
4
11/21/2016
Revised title (Moved Navigation and Bluetooth to the front)
Revised Service (Removed hardware replacement and added ODIS test
plan for deleting activations).
The customer states one or more of the following
conditions:
 Audi drive select functions cannot be selected
(Figure 1).
 Cruise control does not work (except for A6
and A7) and DTC P161200 (ECM incorrect
coding) is stored in one or more of the control
modules on the Powertrain CAN bus (address
word 0003 (ABS)), (address word 0001
(ECM)), etc.).
 Navigation is not activated (Figure 2 and
Figure 3).
Page 1 of 6
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
 Bluetooth is unavailable.
 Audi smartphone interface, including CarPlay
or Android Auto, is not available.
Figure 1. Audi drive select functions unavailable and greyed
out.
 Voice recognition is unavailable (in all cars
except A3 Cabriolet. For A3 Cabriolet, see
TSB 2038136: 91 Voice recognition is not
available or not enabled).
Figure 2. Navigation not activated message (Original MIB
HMI).
Figure 3. Navigation not activated message (New MIB2 HMI).
Technical Background
Audi drive select, ACC, regular cruise control, navigation, Audi smartphone interface, Bluetooth, and voice
recognition are functions controlled by activation keys, which are stored in certain control modules in the
vehicle. These activation keys are designed to allow the customer to purchase features/functions as an aftersales
add-on. Some features are standard in the North American market but optional in other markets, so the activation
codes are preprogrammed into the control modules when a car for the North American market leaves the factory.
The activation keys are stored in an AUDI AG backend server and can be obtained through the SVM Activations
test plan.
The following scenarios can cause the issues listed in the Condition:
 Replacement or vehicle-to-vehicle swap of the data bus diagnostic interface (Gateway), J533 (address word
0019), without running the SVM Recovery Activation test plan (automatically added in 19-GFF replacement
test plan), or if the test plan is executed and fails.
Page 2 of 6
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
 Replacement of the information electronics control module 1 (MMI), J794 (address word 005F), without
running the SVM Recovery Activation test plan (automatically added in 5F-GFF replacement test plan), or if
the SVM Activation test plan is executed and fails.
 Replacement of the complete lock set in the vehicle without running the SVM Activations test plan, or if the test
plan fails.
Note:
Always run the appropriate GFF Replacement test plan for an ECU when replacing the control module. Do not
rely on SVM spec/actual or SVM configuration.
 DTC P161200 (ECM incorrect coding) is set in one or more of the control modules on the Powertrain CAN bus
when the ACC or regular cruise control function is not activated in the Gateway. This is by design to indicate to
the technician that the feature will not be functional until the activation is completed in the Gateway module.
Production Solution
Not applicable.
Service
Required equipment:
 ODIS Tester.
Time to complete update:
 Varies based on concern and solution: 30-90 minutes.
Repair procedure:
1. For MMI related concerns (Navigation/Bluetooth/Smartphone Interface/Voice Recognition): Enter the
Red Engineering Update menu to view the status of all activation keys of the information electronics control
module 1 (MMI), J794 (address word 005F): Red Engineering Menu >> System >> Activation Keys. It is not
possible to view the activation keys of the data bus diagnostic interface (Gateway), J533 (address word
0019) without using ODIS.
For other non-MMI related concerns (Drive Select/ACC/Cruise Control): Skip to the repair procedure
below.
2. For A3 MIB1: Hold north-west soft key + BACK button for 5-10 seconds (Press the BACK button first).
For A6 and A7 MIB2: Hold north-west soft key + BACK button for 5-10 seconds (Press the BACK button
first).
For TT, R8, B9, and Q7: Hold left NAV toggle UP + right Media toggle DOWN for 5-10 seconds (Press NAV
toggle up first).
Page 3 of 6
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
ACTIVATION KEY DEFINITIONS:
Legal = The activation key is activated in the MMI and
the function should be active. If the function remains
inactive, contact TAC.
Temporarily withdrawn or Temp illegal = This
indicates that the SVM activation test plan was not
completed (Figure 4). This status is normal for all parts
that have been swapped from a different vehicle.
Perform the SVM Activations test plan as indicated
below, under Repair Procedure.
Figure 4. Activation keys showing “Temporarily
withdrawn”.
Illegal = This indicates that the activation key currently stored in the MMI is not for the vehicle in which it is
currently installed. This status is normal for all service parts. If the part is original, this can be an indication of
a software issue. Follow the Repair Procedure below.
Repair Procedure:
1. There is a known issue with
the activations keys stored
in the MMI where they can
become corrupt, thus the
first step will be to delete
the activation keys in the
MMI. Delete the activations
of the affected system
using the ODIS test plan
Figure 5. SVM – Erase activations.
DIAGNOSIS >> START
DIAGNOSIS >> SPECIAL
FUNCTIONS >> “SVM –
Erase activations” (Figure
5).
2. When prompted choose the appropriate system to delete activations based on the customer’s concern:
 For concerns with Navigation, Bluetooth, Audi smartphone interface, or voice recognition, select option -1for the MMI (Information Electronics Control Module 1).
 For concerns with Audi drive select, adaptive and regular cruise control, select option -2- for the Gateway
(Data Bus On Board Diagnostic Interface) (Figure 6).
Page 4 of 6
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Figure 6. MMI (Information Electronics Control Module 1); Gateway (Data Bus On Board Diagnostic
Interface).
3. After deleting the activations it may be required to adapt the component protection of the entire vehicle
system. To do this select the test plan “Diagnostic Interface f.Data.component.protection (basis)” under
“Special Functions >> Component Protection functions”.
4. Next, execute the SVM Activations test plan at DIAGNOSIS >> START DIAGNOSIS >> SPECIAL
FUNCTIONS >> SVM Activations >> PERFORM TEST >> -2- Obtain existing activations from server for
replacement control module?
This test plan will recover all activation codes for both the MMI and Gateway functions.
5. When prompted, select
“obtain existing activations”
(Figure 7).
Figure 7. Obtain existing activations.
6. Next, recheck the functionality. A three-finger reset may be required of the MMI system when performing the
activations with the MMI (see the attached file mib_mmi_shortcut_keys.pdf). A reset is not required if the
Gateway activations were recovered.
7. If the problem persists, then contact TAC. No hardware replacement is authorized under this bulletin.
Page 5 of 6
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Warranty
Claim Type:
 110 up to 48 months/50,000 miles.
 G10 for CPO Covered Vehicles - Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9196
Damage Code:
0039
Diagnostic Time:
GFF
0150 0000
Time stated on
diagnostic
protocol (Max 150
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Claim Comment:
As per TSB #2042506/6
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
 TSB 2038136, 91 Voice recognition is not available or not enabled.
All parts and service references provided in this TSB (2042506) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2019 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 6 of 6
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.