Circular24DR3119

Emissions Service Action
Code: 24DR
Subject
Release Date
REVISION SUMMARY
Affected Vehicles
Revision
Engine Control Module (ECM) Software
March 01, 2019
Updated Work Procedure: Added note to perform Safety Recall 23R1 before
performing the 24DR. (page 9).
U.S.A.: 2013-2017 MY Beetle Convertible, Beetle, Jetta and 2014-2017 MY Passat
CANADA: 2013-2017 MY Beetle & Jetta and 2014-2017 MY Beetle Convertible & Passat
Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.
Problem Description

Campaign status must show “open.”

If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.
Current ECM software may cause unintended system faults. If present, these faults could lead
to illumination of the malfunction indicator light (MIL). If the MIL is on, the vehicle will not pass
an emissions inspection.
Corrective Action
Update ECM software.
Parts Information
Software update only; no parts needed.
Code Visibility
On or about September 14, 2018, affected vehicles were listed on the Inventory Vehicle Open
Campaign Action report under My Dealership Reports (found on www.vwhub.com & OMD Web).
A list will not be posted for dealers who do not have any affected vehicles.
On or about September 14, 2018, this campaign code showed open on affected vehicles in
Elsa.
On or about September 14, 2018, affected vehicles were identified with this campaign code in
the VIN Lookup tool at www.vw.com.
Owner Notification
Owner notification took place in September 2018. Owner letter examples are included in this
bulletin for your reference.
Emissions Campaigns
Requirements
(CALIFORNIA ONLY)
The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.vwhub.com.
Additional Information
Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019
24DR Page 1 of 13
Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number
Damage Code
Parts Vendor Code
Claim Type
24DR
0099
WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90
Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.
Mark labor as causal
Do not claim wash/loaner under this action
01 or 02
Connect battery charger, check/updated software present, no further work required
Labor operation: 0183 00 99
20 T.U.
-ORConnect battery charger and update Engine Control Module software
Labor operation: 2470 25 99
50 T.U.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019
24DR Page 2 of 13
Customer Letter Example (United States)




This notice applies to your vehicle: 
Subject:
Emissions Service Action 24DR - Engine Control Module (ECM) Software
Certain 2013-2017 Model Year Volkswagen Beetle Convertible, Beetle, Jetta and
Certain 2014-2017 Model Year Volkswagen Passat
Dear Volkswagen Owner,
In cooperation with the United States Environmental Protection Agency and the California Air Resources Board, we are
informing you of our decision to conduct an emissions service action on certain 2013-2017 model year Volkswagen
vehicles. Our records show that you are the owner of a vehicle affected by this action.
What is the issue?
Current Engine Control Module (ECM) software may cause unintended system faults. If
present, these faults could lead to illumination of the malfunction indicator light (MIL). If the
MIL is on, the vehicle will not pass an emissions inspection.
What will we do?
Your authorized Volkswagen dealer will update the ECM software. This work will take less
than an hour to complete and will be performed for you free of charge. Please keep in mind
that your dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
IMPORTANT!
Please note that if the ECM in your vehicle has been “chipped,” “tuned,”
or otherwise modified from original factory specifications with
aftermarket components and/or software, work needed to repair,
replace, or return the ECM to original factory specifications is NOT
covered under this action.
What should you do?
Please contact your authorized Volkswagen dealer as soon as possible to schedule this
service. To set up an appointment online, please visit www.vw.com/find-a-dealer.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt.
If you have changed your address or sold the vehicle, please fill out the enclosed prepaid
Owner Reply card and mail it to us so we can update our records.
Important information for
California Vehicle
Owners – California
Regulations
California regulations require that this campaign be completed prior to the time you renew
your vehicle registration. Therefore, please make sure that this campaign is completed
prior to the renewal of your vehicle registration, and that you furnish proof of completion
to the Department of Motor Vehicles (DMV) in the form of a copy of the dealer’s repair order,
including a signed “Proof of Correction” certificate. You obtain this from your dealer after the
campaign has been completed. Please retain the signed “Proof of Correction Certificate”
with your vehicle records. DO NOT MAIL THIS FORM to the DMV, unless requested.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of charge
within a reasonable time, or if you should have any questions about this communication,
please reach out to us using your preferred method of communication at www.vw.com/contact
or by calling us at 800-893-5298.
Checking your vehicle
for open Recalls and
Service Campaigns
To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN)
into the Recall/Service Campaign Lookup tool.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019
24DR Page 3 of 13
Customer Letter Example (CANADA)




This notice applies to your vehicle: 
Subject:
Emissions Service Action 24DR - Engine Control Module (ECM) Software
Certain 2013-2017 Model Year Volkswagen Beetle & Jetta and
Certain 2014-2017 Model Year Volkswagen Beetle Convertible & Passat
Dear Volkswagen Owner,
This notice is sent to you in accordance with the requirements of the Canadian Environmental Protection Act,
1999. Volkswagen has determined that a defect, which relates to a prescribed emission standard, exists in certain
2013-2017 model year Volkswagen vehicles. Our records show that you are the owner of a vehicle affected by
this action.
What is the issue?
Current Engine Control Module (ECM) software may cause unintended system faults. If
present, these faults could lead to illumination of the malfunction indicator light (MIL). If the
MIL is on, the vehicle will not pass an emissions inspection. To mitigate any potential
impact to emissions, VW is proactively releasing an ECM Software update.
What will we do?
Your authorized Volkswagen dealer will update the ECM software. This work will take less
than an hour to complete and will be performed for you free of charge. Please keep in mind
that your dealer may need additional time for the preparation of the repair, as well as to
accommodate their daily workshop schedule.
IMPORTANT!
Please note that if the ECM in your vehicle has been “chipped,” “tuned,”
or otherwise modified from original factory specifications with aftermarket
components and/or software, work needed to repair, replace, or return the
ECM to original factory specifications is NOT covered under this action.
What should you do?
In order to limit any possible inconvenience, please contact your authorized
Volkswagen dealer as soon as possible to schedule this service. On or about
September 14, 2018 the necessary repair instructions will be available to your
authorized Volkswagen dealer.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of
receipt. If you have changed your address or sold the vehicle, please fill out the
enclosed prepaid Owner Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this work free of
charge within a reasonable time, please contact Customer Relations, Monday through
Friday from 8AM to 8PM EST by phone at 1-800-822-8987 or via our “Contact Us”
page at www.vw.ca.
We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your
vehicle continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019
24DR Page 4 of 13
Campaign Work Procedure
24DR Emissions Service Action
NOTE
•
Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.
•
Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.
•
See Appendix A for issues addressed under this recall.
Required Tools
Battery Tester/Charger
Diagnostic Tester
- GRX3000VAS-
-VAS6150X/VAS6160X-
(or equivalent)
(or equivalent)
Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
•
Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.
TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•
Confirm the Campaign/Action is open .
If the status is closed, no further work is required.
•
Note the Applicable Criteria ID  for use
in determining the correct work to be done and
corresponding parts associated.
Proceed to Section B.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019
24DR Page 5 of 13
Section B – Repair Procedure
NOTE
Prior to launching the VAS Diagnostic Tester and starting an update, ensure the following conditions are
met;
The ODIS software is completely up to date.
•
Refer to the “Alerts” section on ServiceNet home page for the current ODIS version.
The battery charger is connected to the vehicle battery and remains connected for the duration of
the software update.
•
Battery voltage must remain above 12.5 volts for the duration of the software update. Failure to
do so may cause the update to fail, which could result in damage to the control module. Control
modules damaged by insufficient voltage will not be covered.
The screen saver and power saving settings are off.
•
Failure to do so may result in the tester entering power save mode during the software update,
which could result in damage to the control module.
The VAS Diagnostic Tester is plugged in using the supplied power adapters.
•
Under no circumstances should the tester be used on battery power alone during the software
update. Failure to do so may result in the tester powering off during the update, which could
result in damage to the control module.
If using a Bluetooth transmitter head, it is connected to the tester with a USB cable.
•
Performing a software update using a Bluetooth connection increases the risk of losing
connection during the update, which could result in damage to the control module.
It also greatly increases the time required to perform the update. Requests for additional time
or parts will be denied if the GFF log shows the update was performed using Bluetooth.
The Bluetooth function of the scan tool is physically switched off .
VAS 6150 & VAS 6150A
VAS 6150B
VAS 6150C/D
(Front panel behind handle)
(Right side behind WIRELESS door)
(Left side behind SC/EX door)
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019
24DR Page 6 of 13
WARNING
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that personal injury
may result if contact is made with spinning fan blades. Keep hands and all objects away from Radiator Fan(s) during
Update Process!
TIP
To Update-Programming using SVM, review and follow instructions in Technical Bulletin 2014603: Software
Version Management (SVM) Operating Instructions.
The SVM Process must be completed in its entirety so the database receives the update confirmation response. A
warranty claim may not be reimbursed if there is no confirmation response to support the claim.
•
Open the hood.
•
Open the battery cover.
•
Switch the ignition on.
•
Apply the parking brake.
•
Switch off all consumers (headlights, heated
seats, climate control, etc.).
•
Connect the VAS6150X/VAS6160X Diagnostic
Tester to the vehicle.
•
Start the ODIS program.
•
Attach the GRX3000VAS Tester/Charger (or
equivalent) to the vehicle battery.
NOTE
Vehicles with Battery Monitoring Control Module
-J367- and/or an EFB Battery:
When connecting the charger to the battery, connect
the positive cable to the positive terminal of the
battery and connect the negative cable to the
grounding lug on the chassis. DO NOT connect the
ground cable directly to negative terminal of the
battery.
•
Turn the hazard warning lights on.
CAUTION
The procedure may cancel itself if the hazard warning
lights are not switched on. The hazard warning lights
prevent the system from switching to bus sleep mode
during the update.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019
24DR Page 7 of 13
RISK OF REPEAT REPAIR
If the vehicle is equipped with Driver Assist features,
record customer’s settings in the event these
settings change during the software update.
•
Confirm that scan tool is communicating with the
diagnostic head by USB .
o
If the Bluetooth symbol is shown  then disconnect the diagnostic
head from the vehicle and reconnect the
USB cable to the diagnostic head and
then reattach to the vehicle.
•
Upon ODIS startup, verify the “Diagnosis”
operating mode is selected .
•
Once the GFF scan is complete, select “Special
functions” , then “Adapting software”
, then select “Perform test” .
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019
24DR Page 8 of 13
•
Select option 2 to “Update software via action
code”.
NOTE
STOP!
If Safety Recall 23R1 is also open in ELSA at the
time the 24DR is being performed, the 23R1 must
be performed before completing the 24DR.
NOTE
Using Bluetooth for this action is PROHIBITED!
Damage caused to electronic components (e.g. ECM,
TCM, etc.) during the SVM flash process is not
covered.
•
Enter the corrective action code (SVM code) as
listed below.
SVM code
4173
•
Select “Accept”  and follow the on screen
prompts.
•
During the flash, this screen appears when the
flash operations are performed:
TIP
If the software in the vehicle is already current, a
message will appear indicating this. If this occurs,
complete the ODIS test plan and send the diagnostic
protocol online.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019
24DR Page 9 of 13
•
Select Complete/Continue  after each
operation is completed.
•
When the SVM update is complete a
confirmation message is displayed .
•
Select “Complete/Continue” .
NOTE
•
•
It is IMPERATIVE that ALL of the ignition
cycle on/off delay requests are fulfilled in their
entirety during this flash process .
•
Failing to wait for the ignition on/off timing
cycle to complete (progress bar and
countdown timer ) before cycling
the ignition on/off MAY damage a control
module.
•
Damage to control modules as a result of
failing to wait the specified time displayed by
the progress bar and countdown timer
 are NOT covered under this
action.
After the software update is completed and
before sending the GFF Log Online:
o
Select the “Control Module” tab.
o
Scroll down and right click on the module
that was updated (0001).
o
Select
“Identify
.
Control
Module”
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019
24DR Page 10 of 13
•
Exit GFF and send diagnostic protocol online
when prompted.
NOTE
Static communication faults may store in various
control modules during the flash. These faults can
only be cleared by following one of these steps:
•
Drive the vehicle a short distance (around the
parking lot, for example).
•
After selecting “Yes”, turn the ignition off for
30 seconds, turn it back on and repeat the
GFF exit program.
•
Clear faults using OBD (an additional key
cycle may also be required).
•
Release the parking brake.
•
Disconnect the VAS tester.
•
Switch off and disconnect the battery charger.
•
Reinstall the battery cover.
•
If vehicle is equipped with Driver Assist features,
reset customer’s Driver Assist settings to the
previously recorded settings if the settings
changed during the software update.
NOTE
After the flash, the throttle valve may lose its
adaptation causing faults P0068 and/or P2279. If
these faults set immediately after the flash, reset the
throttle adaptation using the GFF test plan or by
clearing the faults in the ECM using OBD three times
in a row while the engine is idling.
Proceed to Section C.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019
24DR Page 11 of 13
Section C – Campaign Completion Label
•
Fill out and affix Campaign Completion Label,
part number CAMP 010 000, next to the vehicle
emission control information label.
TIP
Ensure Campaign Completion Label does not cover
any existing label(s).
•
Proceed to Section D (California only).
Section D – California Only Requirements
CALIFORNIA ONLY Requirements for Emissions Campaigns Having Customer Notification
The California Air Resources Board and the Department of Motor Vehicles (DMV) require emissions-related
campaigns to be completed prior to vehicle registration renewal. When campaign work is done you must provide
the owner with a signed “Vehicle Emission Recall – Proof of Correction” certificate (RC EMIS_CAL VW).
Certificates can be ordered at no cost online via the Compliance Label Ordering portal at www.vwhub.com.
TIP
Ensure owners are aware of the importance of retaining the completed certificate for their records. It should be
mailed to the California DMV only upon request.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019
24DR Page 12 of 13
Appendix A – Topics Addressed
•
•
•
Improved Lambda control.
Deactivation of CAN Message (CAN message sent from the ECM to the TCM which the TCM does not
need to process).
Radiator shutter blockage (erroneous blockage faults).
Potential ECM Faults
•
DTC
Description
P05A0
Active Grille Air Shutter "A" Stuck On
P05A3
Active Grille Air Shutter "A" Control Circuit Range/Performance
Knock control faults (erroneous fault detection at idle).
Potential ECM Faults
•
•
•
•
•
•
•
•
•
DTC
Description
P039B
Cylinder 1 Pressure Too High
P03A5
Cylinder 2 Pressure Too High
P03AF
Cylinder 3 Pressure Too High
P03B9
Cylinder 4 Pressure Too High
P2336
Cylinder 1 Above Knock Threshold
P2337
Cylinder 2 Above Knock Threshold
P2338
Cylinder 3 Above Knock Threshold
P2339
Cylinder 4 Above Knock Threshold
Improved monitoring of the fuel high pressure system.
Improved OBD “readiness” monitoring.
Small RPM fluctuation after engine start.
Deactivation of two diagnostics for the frozen throttle valve “ice break function”.
Implausible gearshift when the cruise control transgresses the set speed.
Calibration to avoid undesired gear shifts.
Oil pressure diagnosis (not checked enough times).
Vehicles speed limitation (set cruise control speed displayed does not increase correctly).
Stuck open thermostat not detected.
The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019
24DR Page 13 of 13