NAS19-01-001-2

SERVICE ACTION N241: DIESEL EXHAUST
FLUID (DEF) MALFUNCTION WARNING
MESSAGE
NAS19.01.001
WORKSHOP
CAN/USA
ISSUE 2
AFTERSALES BULLETIN
FEBRUARY 21, 2019
NOTE: this bulletin updates/supersedes NAS19.01.001 (dated January 3, 2019). Changes are highlighted in
blue.
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of Land Rover vehicles within the listed Affected Vehicle Range
where the message 'Diesel Exhaust Fluid Malfunction' is displayed in the message center and/or the Malfunction
Indicator Lamp (MIL) may be illuminated on the Instrument Panel Cluster (IPC).
AFFECTED VEHICLE RANGE
Discovery (L462; TDV6 3.0L Diesel)
Model Year: ................. 2017-2019
VIN: ................................. 000155- 093227; 400488-402827
Range Rover Sport (L494; TDV6 3.0L Diesel)
Model Year: ................. 2017-2019
VIN: ................................. 100436- 838935
Range Rover (L405; TDV6 3.0L Diesel)
Model Year: ................. 2017-2019
VIN: ................................. 297609- 539983
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
An authorized Land Rover retailer will update the Powertrain Control Module (PCM) software to the latest level.
There will be no charge to owners for this action under this program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin N241NAS, Service Action: Diesel Exhaust Fluid (DEF) Malfunction Warning Message, for
detailed repair instructions.
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are
identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be
completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the February 28, 2021,
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
N241
A
N241
B
DESCRIPTION
SRO
TIME
(HOURS)
PARTS /
SUNDRY CODE
QUANTITY /
VALUE
Powertrain Control Module (PCM) Update ECU
18.90.90
0.2
-
-
Powertrain Control Module (PCM) Update ECU
18.90.90
0.2
-
-
Drive in/drive out
02.02.02
0.2
-
-
Normal Warranty policies and procedures apply.