A961930 2052250-

Technical Service Bulletin
96 HomeLink garage door operation lost after a short period of time
96 19 30 2052250/2 February 12, 2019. Supersedes Technical Service Bulletin Group 96 number 18-28 dated
August 24, 2018 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, Q7
2017 - 2021
All
Not Applicable
A5, Q5
2018 - 2021
All
Not Applicable
A6, A7, A8,
and Q8
2019 - 2021
All
Not Applicable
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised header (Added models)
Revised Condition (Updated information and added Figure 2)
Revised Service (Updated Tip)
1
08/24/2018
Initial publication
Customer states:
 A door opener programmed to HomeLink, stops working after a short period of time.
 Door opener is produced by Chamberlain Group (Chamberlain and Lift Master) and is equipped with MyQ,
Security 2.0, or Security +.
Or
 Door opener is produced by Craftsman and is equipped with AssureLink.
Workshop findings:
System with physical buttons:
 When pressing the applicable HomeLink button, in the overhead console, the LED (Figure 1, A) rapidly
flashes green.
System with virtual buttons (Figure 2):
 The applicable HomeLink button is displayed in the lower MMI display.
Page 1 of 3
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Figure 1. HomeLink LED – System With Physical Buttons.
Figure 2. Homelink Buttons In Lower MMI Display – System With Virtual Buttons.
Technical Background
Improper synchronization between the vehicle and garage door motor.
Production Solution
Not applicable.
Page 2 of 3
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Service
1. Do not resync the handheld transmitter to the vehicle.
Note:
A HomeLink LED which is rapidly flashing green indicates that the HomeLink module has been correctly
coded to the handheld transmitter and is transmitting a signal from the vehicle.
2. Sync the vehicle’s HomeLink to the door motor.
 PDF versions of the owner’s manual, describing the sync process, are available from the manufacturer’s
webpage.
3. On the garage door motor briefly press the “Learn” button.
Note:
Do not hold the button as this may reset, or lockout the unit.
4. In the vehicle, within 30 seconds of pressing the "Learn" button, on the overhead console briefly press the
applicable HomeLink button 3 times.
Tip: Pause for one second between presses of the applicable HomeLink button. This will ensure that
the garage door motor has applicable time to process the data from each of the transmit steps during the
sync.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All parts and service references provided in this TSB (2052250) are subject to change and/or removal. . Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites without the prior expressed written permission of the publisher.
Page 3 of 3
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.