Update Bulletin

UPDATE Technical Bulletin
October 10, 2012 2031196
UPDATE – 23K9 Touareg TDI Software (FED_EMS)
NOTE:
• Perform this UPDATE on all applicable vehicles within FEDERAL EMISSIONS WARRANTY
• It is MANDATORY to perform UPDATES on all applicable vehicles in dealer inventory PRIOR TO
RETAIL SALE.
• Inform customers that this UPDATE will be available free of charge as long as their vehicle is within
the Warranty parameters outlined in this UPDATE.
NOTE:
Required DMS Wording/Programming Text (SAGA claim comments): UPDATE 23K9 Touareg TDI
Software (FED_EMS)
Model(s)
Year
Engine
Code
Trans.
Code
From
To
Touareg
2011
3.0L
(CATA)
All
WVG___BP_BD001104
WVG___BP_BD007581
Touareg
2012
3.0L
(CATA)
All
WVG___BP_CD000029
WVG___BP_CD012261
REVISION HISTORY
Revision
Date
Purpose
1
October 10, 2012
Original publication
Condition
This update has been proactively released to prevent a MIL ON condition with the following DTCs
stored in ECM/EDC Fault Memory:
• P208C – Reductant Pump “A” Control Circuit Low
• P208E – Reductant Injection Valve Stuck Closed Bank 1 Unit 1
• P20EE – SCR NOx Catalyst Efficiency Below Threshold Bank 1
• P150A – Engine Off Timer Performance
This UPDATE is in effect until removed.
Vehicle must meet all of the following criteria:
•
Procedure is valid only for vehicles that show the 23K9 code in ElsaWeb, Campaign/Action
Information screen on the day of repair.
•
If the vehicle is sold it must be within the FEDERAL EMISSIONS WARRANTY
Page 1 of 6
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
•
Procedure must be performed within the allotted time frame stated in this UPDATE.
•
Procedure must be performed on applicable vehicles in dealer inventory prior to sale.
Technical Background
Diagnostic strategy of ECM software is too sensitive causing the MIL to illuminate and the following
faults to set in the ECM/EDC memory during system checks:
•
•
•
•
P208C – Reductant Pump “A” Control Circuit Low
P208E – Reductant Injection Valve Stuck Closed Bank 1 Unit 1
P20EE – SCR NOx Catalyst Efficiency Below Threshold Bank 1
P150A – Engine Off Timer Performance
Production Solution
Not applicable.
Service
NOTE:
• ElsaWeb is the only valid inquiry/verification source. Check ElsaWeb on the day this vehicle UPDATE
will be performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an
ElsaWeb printout showing the “open” status to the repair order.
• If this UPDATE appears to have already been performed but the code still shows open in ElsaWeb,
contact Warranty before proceeding further. Another dealer may have recently performed this
UPDATE but not yet entered a claim for it in the system.
• ElsaWeb may also show additional open action(s); if so, inform your customer - this work can be done
while the vehicle is in for this UPDATE.
• Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.
Update Programming Procedure:
Tip:
To Update-Programming using SVM, review and follow instructions in Technical Bulletin Instance
2014603 “Software Version Management”.
The SVM Process must be completed in its entirety so the database receives the update confirmation
response. A warranty claim may not be reimbursed if there is no confirmation response to support the
claim.
Page 2 of 6
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Note:
Prior to launching VAS-PC application and starting control module update process, confirm tester screen
saver and power settings in accordance with ServiceNet=> Workshop Equipment=> VAS Tester=>
Service Information=> 2012=> Circular # VVT-12-02. Failure to do so may result in the tester entering
power save mode during data transfer, and subsequent control module failure.
When using a VAS 6150/5051B or VAS 5052A tester in conjunction with a VAS 5054A wireless
transmitter head for a flash procedure, please connect a USB cable between the transmitter head
and the tester. Failure to do so may lead to errors during the flash procedure.
VAS tools must only be used with their power adapters plugged in. Under no circumstances
should they be used on battery power alone during the programming procedure.
Update the Engine Control Module using the SVM Unit code as listed in the table below:
New
New
Model
Engine
Old Software
Old
Software Part
Software
Part No.
Software
Version
No.
Version
(or higher)
SVM
Action
Code
Y945
0002
7P0 907 401E
Touareg
3.0L
(CATA)
0003
0004
7P0 907 401J
0003
363C
0005
7P0 907 401J
0001
0002
The procedure can be found in GFF under Functions/ Component Selection, Software Version
Management, Adapting Software.
WARNING:
Radiator Fan(s) may cycle ON high speed during the Update Process! There is a serious risk that
personal injury may result if contact is made with spinning fan blades. Keep hands and all objects
away from Radiator Fan(s) during Update Process!
Page 3 of 6
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Warranty
Claim Entry
Procedure
Enter your claim immediately upon completion of the UPDATE. Claims will only be paid
for vehicles that show this UPDATE code open in ElsaWeb on the day of repair. To
help ensure prompt and proper payment, attach the screen print to the repair order.
Claim Help
U.S. dealers - Contact the Warranty Helpline toll-free at 1-866-306-8447 for help with
claim entry.
Canadian dealers - Contact your Warranty Campaign Specialist. For contact
information, please proceed to “ServiceNet – Warranty/Contact Information/Campaigns
– “Warranty Campaign Specialist.”
Required Customer Ensure customers are aware of all work performed on the vehicle by recording the
Notification
information on the repair order.
Attach a copy of the Vehicle UPDATE Fact Sheet to the customer’s copy of the repair
order and take the time to explain this UPDATE to your customer.
SAGA Code 23K9 Claim Entry Procedure
Check ElsaWeb to confirm that this UPDATE code is open on the day of repair.
Service No.: 23K9
Damage Code: 0099
Parts Manufacturer/Vendor Code: BPG
Claim Type
Sold vehicle = 7 10
Unsold vehicle = 7 90
Accounting Instructions
Criteria I.D. 01
Check/UPDATE present. No further work required.
Repair operation:
0183 00 99
10 TU
-- OR -Check software level. Installed new Software.
Repair operation:
2360 25 99
65 TU
There is NO reimbursement for wash or loaner vehicle!
If vehicle is not eligible for repair under this UPDATE (i.e.: totaled status) OR if customer refused
repairs.
Fax the Repair Order to VWoA at (248) 754-5093 and provide VIN, applicable Service Number, Customer
Information, Dealer Number and Date
Page 4 of 6
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
Required Parts and Tools
Tool Description
Tool No:
Midtronics Battery
Tester/Charger
INCharge 940 (INC-940)
VAS Diagnostic Tool
VAS-PC, 5051B, 5052A, 6150X
(Base CD V19.01.00 and Brand DVD V19.18.00 or higher)
Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or
removal. Always check with your Parts Dept. and Repair Manuals for the latest information.
Page 5 of 6
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced,
stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other
sites, without the prior expressed written permission of the publisher.
UPDATE Technical Bulletin
UPDATE FACT SHEET – UPDATE 23K9
Dear Volkswagen Customer,
Today we performed UPDATE code 23K9 on your vehicle. This UPDATE installs new
ECM/EDC software to prevent a false illumination of the check engine light. This UPDATE
was performed for you free of charge.
Volkswagen periodically makes updates like this available in order to ensure our customer’s
continued satisfaction with the quality of their Volkswagen vehicles.
We at Volkswagen are committed to providing our customers with reliable, quality products
that are a pleasure to drive and own. If you should ever have any questions or vehicle
concerns, your authorized Volkswagen dealer will be pleased to assist you.
Thank you for driving a Volkswagen!