00.00K00128B

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Technical
information
TI No.: 00.00K00128B
Distribution list: D
Distribution date:
20.03.2019
Valid until:
The point of contact is the EvoBus after-sales service in each country
Model:
All marques and models
TITLE:
Independent services, such as inspections/repairs,
carried out by unauthorised partners or service providers
or by external suppliers (external third parties) within the
defect liability warranty and defect liability warranty
extension periods in Europe
Replaces: 00.00K00128A
Reason:
Additional information on the duty to document in the event of independent services
(inspections/repairs) carried out by external third parties
COMPLAINT
Under the European block exemption regulation (BER), it is not permitted to allocate repairs
carried out during the defect liability warranty period or defect liability warranty extension
period (e.g. engine repairs, glass service, air-conditioning service, etc.) to third parties or
external service providers. This regulation applies to all European markets.
Nevertheless, it is frequently the case that external suppliers, such as Hübner, ZF, Voith, etc.,
are inspecting or working on vehicles under their own goodwill and without cost allocation.
REMEDY
1. If an independent service (inspection and/or repair) is carried out by an external third party,
each one of these independent services must always be documented in the system even if no
invoice is produced by the external third party. This applies regardless of whether or not the
vehicle is still within the warranty or goodwill period.
2. The documentation must always contain details of by whom and exactly when the
independent service was carried out and include the purpose, content and result/success of the
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independent service. Each external third party must be requested to provide proof of work and,
where applicable, an assessment report and to enclose such in the vehicle/repair documents.
3. An ESKULAB enquiry must always be created before the job order for an independent service
is authorised, otherwise a chargeback of the independent service will be triggered. For
documentation, a warranty claim must be submitted and coded with the corresponding defect.
The external independent service is billed under incidental expenses with the operation number
stated below.
We reserve the right to reject any claim where the required procedure has not been
observed.
OPERATION TEXTS
Operation
Operation text
Working time/h Comment
Document work of service provider
0.2
no.
02-2862
and/or supplier
The times apply for work at an hourly rate.
BUS/MCC
BUS/MCC-O
pp.
pp.
Johannes Lehmann
Markus Fischer
This document may contain confidential information.
For information only. Subject to ongoing technical
Distribution outside the production plant's distribution list is not
development. Not subject to the amendment service.
permitted.
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04.04.2019