A911934 2053536-

Technical Service Bulletin
91 Wireless charging does not work
91 19 34 2053536/1 February 5, 2019.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A5, A6, A7,
A8, and Q8
2019 - 2020
All
With wireless charging
Condition
Customer states:
 The mobile device cannot be wirelessly charged.
 The mobile device is Qi-capable or the customer uses a cradle that allows wireless charging. Check the
database for mobile devices on http://www.audiusa.com/bluetooth.
Technical Background
The wireless charging is turned off in the MMI.
Production Solution
Not applicable.
Page 1 of 3
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Service
1. Check whether wireless charging works in a comparable vehicle.
2. Make sure that wireless
charging is turned on in the
MMI. Switch on the ignition
and in the MMI select Home
>> Settings >> General >>
Mobile device reminder signal
>> Wireless charging. Make
sure the slide control is set to
on (Figure 1-2).
Figure 1. Mobile device reminder signal.
Figure 2. Mobile device reminder signal menu.
If the wireless charging still does not work, perform the following steps:
1. Place the phone on the phone box, then press and hold the volume button of the MMI for more than 10
seconds to reset the MMI. Check whether the phone is now being charged.
2. If the concern continues to persist, perform the Guided Fault Finding.
Page 2 of 3
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Service Bulletin
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9188
Damage Code:
0012
Labor Operations:
Check phone console
9188 0199
20 TU
Diagnostic Time:
GFF
0150 0000
Time stated on
diagnostic
protocol
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Claim Comment:
As per TSB #2053536/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All part and service references provided in this TSB (2053536) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest
information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any
time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in
any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Page 3 of 3
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.