24DR-20190228

Campaign Tip
Important notice when performing both
Safety Recall 23R1 and Emissions Service
Action 24DR
This notice is for:

Dealer Principal
Sales Manager
Date
Issue
Additional
Information

Service Manager
Parts Manager
Warranty Administrator

Technicians
February 28, 2019
For vehicles affected by both the 23R1 and 24DR campaigns:
•
To avoid errors when performing the 23R1 flash, if both Safety Recall 23R1 and
Emissions Service Action 24DR are open in ELSA, the 23R1 must be performed before
completing the 24DR.
•
The 24DR Emissions Service Action circular has been revised to include this information
and will be visible on March 1st.
IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of Federal law for a dealer to deliver a new motor vehicle
or any new or used item of motor vehicle equipment (including a tire) covered by this notification under a
sale or lease until the defect or noncompliance is remedied. By law, dealers must correct, prior to delivery
for sale or lease, any vehicle that fails to comply with an applicable Federal Motor Vehicle Safety Standard
or that contains a defect relating to motor vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in their
inventory which are involved in a safety or compliance recall until the defect has been remedied.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
March 2019 – Volkswagen Customer Protection
23R1/24DR
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