Sprinter June 2-
Service Bulletin Details
Public Details for: Sprinter June 2-
Status of parts ordering - sprinter
- 2008 - 2007 - 2006 - 2005 - 2004 - 2003 -
Models from 2008
| 2008 SPRINTER 2500 |
| 2008 SPRINTER 3500 |
Models from 2007
| 2007 SPRINTER 2500 |
| 2007 SPRINTER 3500 |
Models from 2006
| 2006 SPRINTER 2500 |
| 2006 SPRINTER 3500 |
Models from 2005
| 2005 SPRINTER 2500 |
| 2005 SPRINTER 3500 |
Models from 2004
| 2004 SPRINTER 2500 |
| 2004 SPRINTER 3500 |
Models from 2003
| 2003 SPRINTER 2500 |
| 2003 SPRINTER 3500 |
303 Perimeter Center North Suite 202, Floor 6 Atlanta, GA 30346 TO: Parts Managers and Parts Advisors Service Managers and Service Advisors FROM: Dealer Assistance Center RE: Weekly Parts Update DATE: June 2, 2017 TEXAS PDC UPDATE The transition of the operations to the new Texas PDC was successful. Key and Lock date for transition will be June 24th with facing dealer shipments sent via FedEx during this time. Please direct any inquiries for this transition to Deborah Mackenzie ([email protected]) or Jamie Obiofuma ([email protected]). Please refer to New Texas PDC – Keys and Locks NCA dated May 26, 2017 for additional information. RECALL CAMPAIGN Recall Information 2017030017 MY 2015, Model 906 (Sprinter 2500, 3500) Replace Fuel Tank • 2 affected vehicles flagged in VMI • Interim customer letter mailed April 10, 2017; secondary customer notification will be mailed on June 2, 2017 2017030018 Model 2015, Model 906 (Sprinter 2500, 3500) Drive Shaft Catch Strap • 2 affected vehicles flagged in VMI • Interim customer letter mailed April 10, 2017; secondary customer notification will be mailed on June 2, 2017 Please refer to the respective Recall Campaign NCAs for additional information/instructions. CONSTRAINED PARTS Listed below is the list of top constrained parts. Please use the backorder recovery date as your ETA. Also, the below listed parts are not be eligible for special procurement case submission. PART NUMBER A 281 180 02 10 PART DESCRIPTION OIL FILTER QTY RCVD 5/23-30 51 BACKORDER RECOVERY JUNE 2017 SP cases for additional CVP slot allocations for repairs involving constrained parts are still eligible for submission. Please remember to list “CVP Allocation Request” in the comment field when submitting a Special Procurement case for additional CVP slot allocations. Inquiries for SP cases should be emailed to [email protected]. 1 | Sprinter Weekly Parts Update – June 2, 2017 PAC SERVICE REQUEST VOLUME For the week of May 22nd, the PAC received 70 Sprinter service requests; 7 unnecessary calls (10%). *The above chart does not include emails or faxes. ETA REQUEST VOLUME For the week of May 22nd, the PAC processed 867 ETA requests (696 emails, 171 calls). Please be reminded that ETA requests are to be submitted in Paragon. 2 | Sprinter Weekly Parts Update – June 2, 2017