Sprinter June 9-

303 Perimeter Center North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: June 9, 2017
RECALL CAMPAIGN
Recall
Information
2017030017
MY 2015, Model 906 (Sprinter 2500, 3500)
Replace Fuel Tank
•
2 affected vehicles flagged in VMI
•
Interim customer letter mailed April 10, 2017; secondary
customer notification will be mailed on June 2, 2017
2017030018
Model 2015, Model 906 (Sprinter 2500, 3500)
Drive Shaft Catch Strap
•
2 affected vehicles flagged in VMI
•
Interim customer letter mailed April 10, 2017; secondary
customer notification will be mailed on June 2, 2017
Please refer to the respective Recall Campaign NCAs for additional information/instructions.
PAC SERVICE REQUEST VOLUME
For the week of May 29th, the PAC received 76 Sprinter service requests; 4 unnecessary calls (5%).
*The above chart does not include emails or faxes.
1 | Sprinter Weekly Parts Update – June 9, 2017
PROGRAMS AND PRODUCT UPDATES
Warranty Webinar – June 2017
This month’s webinar will cover Kilometers/Mileage Discrepancy, Canada Vehicles, NTG/ZM Time, Repair
Forecast in Xentry, Sublet Policy and Best Practices.
June 21:
June 22:
Central and Northeast Region/11:30 am – 12:30 pm EST
Southern and Western Region/1:30 – 2:30 pm EST
Connectivity:
Audio:
https://mbusawarranty.adobeconnect.com/june2017/
(888) 394-8197 / Participant Code: 460 843 3934
Please refer to the Warranty Webinar – June 2017 NCA dated June 9, 2017 for additional information.
2 | Sprinter Weekly Parts Update – June 9, 2017