Sprinter June 16

303 Perimeter Center North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: June 16, 2017
RECALL CAMPAIGNS
Recall
Information
2017030012
MY 2010-2012, Model 906 (Sprinter 2500, 3500)
Replace Takata Driver-Side Airbag
•
45,436 additional affected vehicles flagged in VMI
•
Driver-side airbags are available and may be ordered
•
Customer letters to be mailed June 30, 2017
2016090005
MY10-11, Model 906 (Sprinter 2500, 3500)
Replace Takata Passenger-Side Airbag
•
11,084 additional affected vehicles flagged in VMI
•
Passenger-side airbags are available and may be ordered
•
Customer letters to be mailed June 30, 2017
Please refer to the respective Recall Campaign NCAs for additional information/instructions.
Verifying Open or Pending Campaigns Prior to Retailing Vehicles
Please be reminded that the MBUSA Pre-Delivery Inspection (PDI) requirements include two separate Instructions for
dealers to verify that all open campaigns are completed prior to retail delivery to a customer. These separate
instructions are included to account for any campaigns that are issued after a vehicle first arrives at a dealer: First
check prior to PDI, Service Re-check prior to retail.
•
Prior to performing the Pre-Delivery Inspection (PDI) as outlined in the PDI form, Mercedes-Benz Dealers must
always verify that all recall/service campaigns have been performed.
•
Dealers must perform the PDI SERVICE RECHECK within 3 days of delivery, which includes verification that all
recall and service campaigns have been performed (see full details in ePDI or PDI paper copy in StarTekInfo).
1 | Sprinter Weekly Parts Update – June 16, 2017
Verifying Open or Pending Campaigns Prior to Retailing Vehicles (continued)
•
It is a violation of Federal Law (49 CFR 573.11 - Prohibition on sale or lease of new defective and
noncompliant motor vehicles and items of replacement equipment) for an Authorized Mercedes-Benz dealer to
sell or lease any new vehicle in dealer inventory subject to an open or pending recall campaign that has not
had the authorized remedy performed. Violation of this requirement by a dealer could result in a civil penalty
imposed by NHTSA of up to $40,000 per vehicle.
Please refer to Verifying Open or Pending Campaigns are Completed Prior to Retaining a Vehicle NCA dated June 14,
2017 for additional information.
PDI Service Re-Check
Please be reminded that the PDI Service Re-Check must be performed within 3 days of vehicle delivery. Among other
items listed, the Re-Check includes a verification that all Recall and Service campaigns have been performed by the
dealer.
Dealers are reminded to submit claims for the Re-Check through RAPS and under Damage Code 21410.
In addition, always check VMI for open or pending campaigns prior to vehicle delivery.
Please refer to the Reminder – Always Perform PDI Service Re-Check prior to new vehicle delivery NCA dated June 14,
2017 for additional information.
PAC SERVICE REQUEST VOLUME
For the week of June 5th, the PAC received 90 Sprinter service requests; 4 unnecessary calls (4%).
*The above chart does not include emails or faxes.
2 | Sprinter Weekly Parts Update – June 16, 2017
PROGRAMS AND PRODUCT UPDATES
Warranty Webinar – June 2017
This month’s webinar will cover Kilometers/Mileage Discrepancy, Canada Vehicles, NTG/ZM Time, Repair
Forecast in Xentry, Sublet Policy and Best Practices.
June 21:
June 22:
Central and Northeast Region/11:30 am – 12:30 pm EST
Southern and Western Region/1:30 – 2:30 pm EST
Connectivity:
Audio:
https://mbusawarranty.adobeconnect.com/june2017/
(888) 394-8197 / Participant Code: 460 843 3934
Please refer to the Warranty Webinar – June 2017 NCA dated June 9, 2017 for additional information.
3 | Sprinter Weekly Parts Update – June 16, 2017