Sprinter June 30

303 Perimeter Center North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: June 30, 2017
July 4th/Independence Day Holiday Schedule (July 3-4, 2017)
In observance of the Independence holiday, please be advised that the entire MBUSA organization (including the PAC
and PDCs) will be closed on July 3-4, 2017.
Delivery schedule is as follows:
Dedicated Delivery Service
•
Orders processed Monday, July 3rd and Tuesday, July 4th will not ship until
Wednesday, July 5th and delivered on Thursday, July 6th.
Less than Truck Load Service
•
•
FedEx LTL will be closed on Tuesday, July 4th.
Pick-ups from Monday, July 3rd will not move until Wednesday, July 5th.
StockPro Dealer Proposals
•
•
There will be no StockPro proposals on Tuesday, July 4th.
Proposals from Friday, June 30th and Monday, July 3rd will not be shipped until
Wednesday, July 5th and will be delivered Thursday, July 6th.
Please refer to the Independence Day, July 4th Ordering/Shipping Schedule NCA dated June 16, 2017 for additional
information.
RECALL CAMPAIGNS
Recall
Information
2017050029
MY 2016, Model 906 (Sprinter 2500, 3500),
Mercedes-Benz and Freightliner
Retrofit Drive Shaft Bearing Support
•
892 affected vehicles flagged in VMI
•
64 affected vehicles in dealer inventory
•
Parts are available and can be ordered as necessary
•
Customers were notified via interim letter on May 6, 2017;
final remedy letters will be mailed in late June 2017
•
305 affected vehicles flagged in VMI
•
135 affected vehicles in dealer inventory
•
Parts are available and can be ordered as necessary
•
Customers letters will be mailed on July 7, 2017
2017050021
MY17 447 (Metris)
Replace Front Seatbelts
Please refer to the respective Recall Campaign NCAs for additional information/instructions.
1 | Sprinter Weekly Parts Update – June 30, 2017
PAC SERVICE REQUEST VOLUME
For the week of June 19th, the PAC received 72 Sprinter service requests; 4 unnecessary calls (6%).
*The above chart does not include emails or faxes.
PROGRAMS AND PRODUCT UPDATES
EVA Error Code 099
Error code “099 – Claim entered more than once” will be non-confirmable effective June 26th. Should you have a
legitimate need to manually re-enter a claim, you will need to open a WSG case so that your scenario can be
reviewed.
Please refer to the EVA Error Code 099 – Claim entered more than once NCA dated June 23, 2017 for additional
information.
Stella Survey
The survey launch went well and the PAC team has received positive feedback on their customer service
performance. Phase 2 of the survey will be launched later this year and it will include a 2nd question so that we can
further assess the PAC’s customer satisfaction performance.
Thank you for your support and do not hesitate to contact us with any questions regarding this survey process.
2 | Sprinter Weekly Parts Update – June 30, 2017