Sprinter Septemb

303 Perimeter Center North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: September 8, 2017
CONSTRAINED PARTS
Listed below is the list of top constrained parts. Please use the backorder recovery date as your ETA. Also, the below
listed parts are not be eligible for special procurement case submission.
PART NUMBER
A 000 982 95 10
PART DESCRIPTION
CABLE CONNECTOR
QTY RCVD
8/29-9/5
5,622
BACKORDER RECOVERY
September 2017
SP cases for additional CVP slot allocations for repairs involving constrained parts are still eligible for submission.
Please remember to list “CVP Allocation Request” in the comment field when submitting a Special Procurement
case for additional CVP slot allocations.
PAC SERVICE REQUEST VOLUME
For the week of August 28th, the PAC received 66 Sprinter service requests; 6 unnecessary calls (9%).
*The above chart does not include emails or faxes.
1 | Sprinter Weekly Parts Update –September 8, 2017
ETA REQUEST VOLUME
For the week of August 28th, the PAC processed 674 ETA requests - 531 emails/ 143 calls.
PROGRAMS AND PRODUCT UPDATES
PAC Emails
Please include your dealer code and Paragon number when submitting requests to the PAC email account.
Learning Link Downtimes
2 planned production downtimes are scheduled for September 6 (Learning Link) and 16 (Learning Link & DPMS).
Please email [email protected] with any questions.
Please refer to Planned Production Downtimes in September NCA dated September 1, 2017 for additional
information.
2 | Sprinter Weekly Parts Update –September 8, 2017