Sprinter Septemb

303 Perimeter Center North
Suite 202, Floor 6
Atlanta, GA 30346
TO:
Parts Managers and Parts Advisors
Service Managers and Service Advisors
FROM: Dealer Assistance Center
RE:
Weekly Parts Update
DATE: September 15, 2017
CONSTRAINED PARTS
Listed below is the list of top constrained parts. Please use the backorder recovery date as your ETA. Also, the below
listed parts are not be eligible for special procurement case submission.
PART NUMBER
A 000 982 95 10
PART DESCRIPTION
CABLE CONNECTOR
QTY RCVD
9/5-9/12
1,584
BACKORDER RECOVERY
September 2017
SP cases for additional CVP slot allocations for repairs involving constrained parts are still eligible for submission.
Please remember to list “CVP Allocation Request” in the comment field when submitting a Special Procurement
case for additional CVP slot allocations.
PAC SERVICE REQUEST VOLUME
For the week of September 4th, the PAC received 47 Sprinter service requests; 2 unnecessary calls (4%).
*The above chart does not include emails or faxes.
1 | Sprinter Weekly Parts Update –September 15, 2017
ETA REQUEST VOLUME
For the week of September 4th, the PAC processed 676 ETA requests - 556 emails/ 120 calls.
PROGRAMS AND PRODUCT UPDATES
Warranty Webinar
Topics to be covered: New Claim Appeal/Review Buttons in EVA, Vehicle Status Updates (VMI) and
Best Practices
September 20 Central and Northeast Region
September 21 Southern and Western Region
Connectivity:
Phone:
11:30 am – 12:30 pm EST
1:30 – 2:30 pm EST
https://mbusawarranty.adobeconnect.com/september2017/
(888) 394-8197 / Access Code 460 843 3934
Please refer to the Warranty Webinar – September 2017 NCA for additional information.
PAC Emails
Please include your dealer code and Paragon number when submitting requests to the PAC email account.
2 | Sprinter Weekly Parts Update –September 15, 2017