P-SC-2016090006
Service Bulletin Details
Public Details for: P-SC-2016090006
Replace driver-side and front passenger air bag
Models from 2009
2009 MERCEDES BENZ C300 |
2009 MERCEDES BENZ C350 |
2009 MERCEDES BENZ C36 AMG |
2009 MERCEDES BENZ C43 AMG |
2009 MERCEDES BENZ C63 |
2009 MERCEDES BENZ C63 AMG |
Models from 2008
2008 MERCEDES BENZ C300 |
2008 MERCEDES BENZ C350 |
2008 MERCEDES BENZ C36 AMG |
2008 MERCEDES BENZ C43 AMG |
2008 MERCEDES BENZ C63 |
MERCEDES-BENZ USA, LLC 303 Perimeter Center North, Suite 202 Atlanta, GA, 30346 Phone: (770) 705-0600 Fax: (770) 705-0117 MBUSA.com Mercedes-Benz Dealer Principals, General Managers, Sales Managers, Service Managers, Parts Managers RE: Service Campaign 2016090006 Model 204 (C-Class) MY 2008 - 2009 Replace Driver-side and Passenger-side Airbag TO: Thomas Brunner, Department Manager, Vehicle Compliance and Analysis, Engineering Services FROM: DATE: January 6, 2017 IMPORTANT SERVICE CAMPAIGN LAUNCH INFORMATION Please see the attached document for the subject new service campaign. SERVICE CAMPAIGN LAUNCH NOTIFICATION Campaign No. : January 6, 2017 Replace Driver and Passenger Airbag 2016090006 This is to notify you of the launch of a Service Campaign to replace the driver and passenger airbags on 654 MY08-09 C-Class (204) vehicles. Please review the Service Campaign information below. The campaign will be launched on January 6, 2017 and all affected VINs will be flagged in VMI. Affected MY08 vehicles are in dealer inventory throughout the entire U.S. Affected MY09 vehicles are exclusive to the following states: AL, CA, FL, GA, LA, MS, and TX. This campaign only applies to W204 C-Class cars in dealer inventory under the retail hold with Takata driver-side and passenger-side airbags. The cars will be taken off retail hold once the airbags are replaced. Dealer reimbursement for the retail hold of these 654 vehicles will end on January 20, 2017. Background Based on the defect decision of TK Holdings, Inc (“Takata”), in certain driver-side airbags and passengercertain circumstances, the driver-side or passenger side airbag inflator housing may rupture during deployment due to excessive internal pressure. Replacement driver and passenger airbags (Like-for-Like) are available only for the 654 MY08-09 C-Class (W204) cars flagged in VMI currently in dealer inventory under the retail hold. MBUSA is conducting a service campaign. An authorized Mercedes-Benz dealer will replace the driver-side and passenger-side airbag on the affected vehicles in dealer inventory. Issue What We’re Doing Parts Status Parts are available and can be ordered as required. Replacement rate is 100%. Vehicles Affected Vehicle Model Year Vehicle Model Model Year 2008-2009 C-Class (W204) Vehicle Populations Total Vehicle Population 654 Total Vehicles in Dealer Inventory 654 Dealer Notification (NCU) Documentation pertaining to this recall will be received by dealers in NetStar and Star TekInfo on the following date: January 6, 2017 Next Steps/Notes AOMS Notes: AOMs – If your name is copied on this email, you may have a dealer that has a vehicle affected by this Service Campaign in inventory. The VIN file will be forwarded by your AOM. • A copy of the campaign bulletin is attached, and may also be found on Star TekInfo. • There is a risk of injury or death when performing testing or repair work on vehicles and when handling vehicle components. Be sure to read and observe all relevant safety instructions in WIS. This procedure must only be performed by trained personnel using proper tools and equipment. • VMI must always be checked before performing campaigns to verify that the campaign is required on a specific vehicle. • Dealers may also identify vehicles subject to a campaign through NetStar by selecting “Campaign” under the Controlling tab. Only vehicles that have been retailed by the respective dealer will be displayed within this program. While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES. Please contact Allen Ambulo (x2579) or me with any questions. R. Thomas Brunner, Department Manager, Vehicle Compliance & Analysis Campaign No. 2016090006, January 2016 TO: ALL MERCEDES-BENZ CENTERS SUBJECT: Model 204 Model Years 2008 and 2009 Replace Driver-Side and Front Passenger Air Bag Based on the defect decision of TK Holdings, Inc (“Takata”), in certain driver-side airbags and passenger side airbags produced by Takata used in certain Model Year 2008–2009 Mercedes-Benz vehicles, under certain circumstances, the driver-side or passenger side airbag inflator housing may rupture during deployment due to excessive internal pressure. Replacement driver and passenger airbags (Like-forLike) are available only for the 654 MY08-09 C-Class (W204) cars flagged in VMI currently in dealer inventory under the retail hold. An authorized Mercedes-Benz Dealer will replace the driver-side airbag and passenger-side airbag on the affected vehicles. Prior to performing this Service Campaign: Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously repaired. Please review the entire Service Campaign bulletin and follow the repair procedure exactly as described. Approximately 654 vehicles are involved. Order No. P-SC-2016090006 This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data Control, and MBUSA-SLP S424HH001, Control of Quality Records. 2 Procedure A. Replace Drivers-Side Airbag WARNING! There is a risk of injury or death when performing testing or repair work on vehicles and when handling vehicle components. Be sure to read and observe all relevant safety instructions in WIS. This procedure must only be performed by trained personnel using proper tools and equipment. Note: View driver’s airbag replacement video prior to performing this procedure: Location: The Learning Link. ® Course Code: X0069E-US.MTA (AKUBIS : Driver’s Airbag Replacement). Video is for reference purposes, be sure to follow work sequence and instructions in this Procedure. ® 1. ® ® Load the Mercedes-Benz PartScan App. on Apple i-Phone or Android smart phone. Note: ® ® For Apple iPhone Users: The MB PartScan App is designed for generations of iPhone 5s and newer. However, for optimal experience and performance, we advise that an iPhone 6 and newer be used for scanning with the MB PartScan App.” ® ® ® ® Download app from Apple store for iPhone or Google play for Andriod (same as any other app download) then scan the QR code below to continue download (follow on-screen instructions). To install and transmit the data a WiFi connection is required. After downloading the App, a one-time security authentication is required by means of encrypted QR code. Verification can be performed by scanning the QR code below, before using the application. Ensure that only authorized personnel access to the QR Code the workshop receives. The following e-mail address is provided in the event UHD App support is required for the MercedesBenz PartScan App process: [email protected] P-SC-2016090006 3 ® ® 2. Scan vehicle’s VIN at left B-pillar using i-phone or Android smart phone. Note: Ensure that smart phone is held parallel to barcode label (Figure 1) when scanning VIN bar code. In the event the VIN barcode cannot be scanned when pressing the “Scan-Barcode” button or the vehicle does not have a VIN bar code; scan using the “Text recognition button and letter/number combination of the VIN (Figure 1). The VIN can also be entered manually if required. Figure 1 3. Start engine and check whether Supplemental Restraint System (SRS) indicator lamp (Figure 2) goes out after a few seconds. Figure 2 (shown on model171) Note: Prior to replacing airbag, it must be ensured that: No errors are active in the SRS system (as described in this step). No SRS error messages are active in the instrument cluster (as described in this step). If an SRS error message is pending before start of work, it must be corrected. Fault corrections (repairs) are not claimable under this campaign. P-SC-2016090006 4 WARNING! Prior to replacing airbag be sure to disconnect battery ground cable as described in the WIS documents (below). Be sure to follow instructions for prevention of electrostatic discharge as described in the WIS documents (below) when handling airbags. Replace driver’s airbag, refer to WIS: AR91.60-P-0660CW 4. Note: Torque airbag mounting bolts to: 8 Nm when installing “new” airbag to steering wheel. Supplemental information to above WIS instructions: Scan airbag bar code (A, Figure 3) from “old” airbag immediately after removing it from steering wheel by pressing “Scan Barcode button (Figure 3). Note: Ensure that smart phone is held parallel to bar code label (A, Figure 3) when scanning airbag bar code. It must be ensured that the lower barcode is scanned. The airbag part number can also be entered manually if required. This step can be omitted ONLY if bar code is incomplete, illegible, or missing. Figure 3 (Shown on model 203) P-SC-2016090006 5 Scan airbag bar code from “new” airbag immediately after packaging “old” airbag. Note: Ensure that smart phone is held parallel to bar code label (A, Figure, 4) when scanning airbag bar codes. The part number label that needs to be scanned starts with: 000 860 36 01 9116. It must be ensured that the lower barcode (A, Figure 4) is scanned. The airbag part number can also be entered manually if required. Figure 4 (Shown on model 203) Record the generated scan ID (Figure 5) on the repair order. The warranty claim must include generated scan ID (Figure 5) in the DTC field in NetStar. If parts scan app process fails document old part number, new part number and serial numbers for both parts manually on repair order include: “App submission error” on RO in warranty claim text. Figure 5 Ensure that clock is re-set after battery is reconnected. Contrary to WIS instructions (on previous page), it is not necessary to check the SRS system with Xentry diagnosis. 5. After installation of new airbag be sure to start engine and check whether SRS indicator lamp goes out after a few seconds (Figure 2). P-SC-2016090006 6 B. Replace Passenger-Side Airbag 1. Scan vehicle’s VIN at left B-pillar using ® ® i-phone or Android smart phone. Note: Ensure that smart phone is held parallel to barcode label (Figure 6) when scanning VIN bar code. In the event the VIN barcode cannot be scanned when pressing the “Scan-Barcode” button or the vehicle does not have a VIN bar code; scan using the “Text recognition button and letter/number combination of the VIN (Figure 6). The VIN can also be entered manually if Figure 6 required. 2. Remove side cover (1, Figure 7) then loosen bolts (2) securing dashboard (A) to vehicle on right side. eft Figure 7 P-SC-2016090006 7 3. Remove panel (D, Figure 8) from around the instrument cluster; refer to WIS: AR54.30-P-6015CW (step 5.1). Figure 8 4. Remove the two bottom instrument cluster mounting screws (E, Figure 9). Note: These screws (E) are simultaneously fastening screws for the instrument panel. The upper two screws do not need to be loosened. Figure 9 P-SC-2016090006 8 5. Remove A-pillar panel, right (A, Figure 10). A Figure 10 6. Remove glove box, refer to WIS: AR68.10-P-1200CW. 7. Remove air duct (B, Figure 11) above the glove box. B Figure 11 P-SC-2016090006 9 8. Unclip cover (C, Figure 12) on top of instrument panel and remove. Note: If equipped with sound system, also remove speaker under cover (C). C Figure 12 9. Remove center console, refer to WIS : AR68.20-P-2000CW. 10. Remove automatic air conditioning control and operating unit, refer to WIS: AR83.40-P-6350CW. P-SC-2016090006 10 11. Remove four instrument panel mounting bolts (F, Figure 13). Figure 13 12. Disconnect electrical connectors (H, Figure 14) from front passenger airbag. Figure 14 P-SC-2016090006 11 13. Remove front passenger airbag mounting nuts (J, Figure 15). Figure 15 14. Slightly raise the instrument panel on the passenger's side and remove front passenger airbag downwards. 15. Carefully move “new” airbag in from below and bolt onto the instrument panel. Note: Be sure to install new airbag mounting nuts (J, Figure 15) when installing “new” airbag to instrument panel. Torque airbag mounting nuts (J) to: 5 Nm when installing “new” airbag to instrument panel. 16 Scan airbag bar code (arrow, Figure 16) from “old” airbag immediately after removing it from dashboard by pressing “Scan Barcode button (Figure 16). Note: Ensure that smart phone is held parallel to bar code label (arrow, Figure 16) when scanning airbag bar code. It must be ensured that the lower barcode (arrow) is scanned. The airbag part number can also be entered manually if required. This step can be omitted ONLY if bar code is incomplete, illegible, or missing. Figure 16 P-SC-2016090006 12 17. Scan airbag bar code from “new” airbag immediately after packaging “old” airbag Note: Ensure that smart phone is held parallel to bar code label (arrow, Figure, 17) when scanning airbag bar code. The part number label that needs to be scanned starts with: A204 860 00 05. It must be ensured that the lower barcode (arrow, Figure 17) is scanned. The airbag part number can also be entered manually if required. Figure 17 18. Place instrument panel back into position and install air guide ducts (K, Figure 18), ensuring position is correct Note: The air guide ducts are pulled out when the instrument panel is raised. Figure 18 19 Installation is in reverse order. P-SC-2016090006 13 20. Reconnect ground cable to on-board system battery. 21 Ensure that clock is re-set after battery is reconnected. Note: It is not necessary to check the SRS system with Xentry diagnosis. Record the generated scan ID (Figure 19) on the repair order. The warranty claim must include generated scan ID (Figure 19) in the DTC field in NetStar. If parts scan app process fails document old part number, new part number and serial numbers for both parts manually on repair order include: “App submission error” on RO in warranty claim text. Figure 19 22. After installation of new airbag be sure to start engine and check whether SRS indicator lamp goes out after a few seconds (Figure 20). Figure 20 (shown on model171) P-SC-2016090006 14 Note: Requested parts must be returned to the designated QEC test center in accordance with the warranty parts return requirements section found in the policy and procedures manual. Use the attached hazmat shipping document as a guide for shipping airbags. Note (regarding WIS documents referenced in this Procedure): Replacement of parts not listed in the parts table of this Procedure are not claimable under this campaign. If replacement of additional part(s) is necessary, check coverage prior to submitting under warranty. Special Tools 126 589 00 10 00 203 589 04 33 00 000 589 52 98 00 Screwdriver bit Removal lever (or locally sourced equivalent) Electro Static Discharge (ESD) kit (or locally sourced equivalent) Primary Parts Information Qty. Part Name Part Number 1 Driver-side airbag (Matt black) A204 860 02 02 9116 1 Driver-side airbag (Matt black) A 204 860 43 02 9116 1 Driver-side airbag (Matt black) A 204 860 33 02 9116 1 Driver airbag (Steppe brown) A 204 860 02 02 8490 1 Driver-side airbag (Landscape) A 204 860 02 02 8465 1 Front passenger airbag A204 860 00 05 4 Nuts, passenger airbag A003 990 53 51 P-SC-2016090006 Estimated Replacement Rate 100% 15 Note: Please be aware that only the part number(s) referenced in the Campaign Bulletin is/are approved for use to repair the vehicle. Repairs performed using any other part(s) will not have been performed in accordance with the campaign. Accordingly, warranty claims submitted with reference to an improper part number(s) will be denied. The following allowable labor operation should be used when submitting a warranty claim for this repair: Warranty Information Operation: Replace driver-side airbag and front passenger airbag (02-9674) Damage Code 91 921 49 7 Operation Number 02-9674 Labor Time (hrs.) (Includes: Disconnecting and connecting ground cable of on-board electrical system battery). Note Operation Number labor times are subject to change. P-SC-2016090006 1.4 Hazardous Materials Shipping Instructions - GROUND Part Name: Airbag Part Numbers: A204 860 02 02 9116 (driver’s side), A204 860 43 02 9116 (driver’s side), A204 860 33 02 9116 (driver’s side), A204 860 02 02 8490 & 8465 (driver’s side), A204 860 00 05 (passenger’s side), Hazardous Properties: Contains initiating component which deploys (inflates) airbag. STRAIGHT BILL OF LADING ORIGINAL - NOT NEGOTIABLE PIECES 1 box IN HM X DESCRIPTION WEIGHT UN3268, Safety devices, 9 Write gross weight of box here RATE CHARGES CLASS This is to certify that the above-named materials are properly classified, described, packaged, marked and labeled, and are in proper condition for transportation according to the applicable regulations of the Department of Transportation. SHIPPER HazMat Employee Signs CARRIER Name of Carrier EMERGENCY CONTACT: CHEMTREC 1-800-424-9300 Steps to Return an Airbag: REQUIRED PACKAGING: Carefully open received box and remove new airbag. Keep box intact & save all contents! Place used airbag into replacement airbag box, re-using any packaging material (e.g., cardboard inserts) used for the new airbag. Package as the new airbag was packaged. Use plastic adhesive tape 50 mm wide to secure the box closed. Do not obscure labels or text on the box with the tape. Ensure that the 4G fiberboard box is not ripped or damaged. DOCUMENTATION: Include a HAZMAT bill of lading (see above example) with the package. For returns via DDS or FedEx Ground, the system will generate the Hazmat bill of lading. COMMENTS: Note: The Packing Group and the EX# are no longer required to be printed on the HAZMAT bill of lading. Package example: REQUIRED LABELS: A Class 9 Miscellaneous label must be clearly visible on one side of the box. REQUIRED PACKAGE MARKINGS: The following words (“marking”) must also be clearly visible on the same side of the box as the Class 9 label: Safety devices UN3268 (font size must be >= ½ inch) Affix "To/From" address label to same or adjacent packaging face as the hazardous markings/labels. The UN 4G code preprinted near the bottom edge of the box must also be clearly visible. Safety devices UN3268 To: From: 4G/Y... Questions? Contact MBUSA Corporate EH&S at (630) 462-3440 or (770) 705-2578 12/5/2016 Hazardous Materials Shipping Instructions for shipments using an Overpack - GROUND Part Name: Airbag Part Numbers: A204 860 02 02 9116 (driver’s side), A204 860 43 02 9116 (driver’s side), A204 860 33 02 9116 (driver’s side), A204 860 02 02 8490 & 8465 (driver’s side), A204 860 00 05 (passenger’s side), Hazardous Properties: Contains initiating component which deploys (inflates) airbags. STRAIGHT BILL OF LADING ORIGINAL - NOT NEGOTIABLE PIECES 1 box IN HM X DESCRIPTION UN3268, Safety devices, 9 OVERPACK USED WEIGHT RATE CHARGES CLASS Write gross weight of box here This is to certify that the above-named materials are properly classified, described, packaged, marked and labeled, and are in proper condition for transportation according to the applicable regulations of the Department of Transportation. SHIPPER HazMat Employee Signs Name of Carrier CARRIER EMERGENCY CONTACT: CHEMTREC 1-800-424-9300 Steps to Return Multiple Airbags in 1 Box: REQUIRED PACKAGING: Carefully open received UN spec box and remove new airbag. Keep the box intact & save all contents! Place used airbag back into replacement airbag box, re-using any packaging material (e.g., cardboard inserts) used for the new airbag. Package as the new airbag was packaged. Use plastic adhesive packaging tape 50 mm wide to secure box closed. Do not obscure labels or text on box with tape. REQUIRED LABELS: A Class 9 Miscellaneous label must be clearly visible on one side of the box. REQUIRED PACKAGE MARKINGS: The following words (“markings”) must also be clearly visible on the same side of the box as the label: Safety devices UN3268 (font size must be >= ½ inch) Affix "To/From" address label to same or adjacent packaging face as the hazardous markings/labels. The UN 4G code preprinted near the bottom edge of the box must also be clearly visible. OVERPACKS (more than 1 airbag sent as 1 shipment): Package each airbag in a separate UN spec box prepared with the labels/markings described above. Place each individual airbag box inside a larger nonUN spec box to keep the shipment together. This larger box is called an "OVERPACK." Questions? Contact MBUSA Corporate EH&S at (630) 462-3440 or (770) 705-2578 The OVERPACK must have the identical markings and label as the boxes contained inside. The OVERPACK must have the “OVERPACK” statement on the same face as the hazard markings and labels. Package example: 12/5/2016