PC689 2019 Altim

CAMPAIGN
BULLETIN
EMISSION RECALL
Front Exhaust Tube
Voluntary Emission Recall Campaign
Reference: PC689
Date: March 15, 2019
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
Affected
Dealer
SERVICE COMM
Population:
Inventory:
Activation date:
MY2019 Altima (L34)
5
NA
March 15, 2019
Stop Sale
In Effect
YES
***** Campaign Summary *****
Nissan is conducting a Voluntary Emissions Recall Campaign on approximately 5 specific MY2019
Altima (L34) vehicles identified in Service Comm. Due to a manufacturing issue that has since been
corrected, certain vehicles may have an incorrect front exhaust tube installed. Dealers will inspect
the etched number in the center of the rear front exhaust tube and, if found to be out of
specification, replace the front exhaust tube with the correct specification part.
***** What Dealers Should Do****
1. Verify if campaign applicability using Service Comm or National Service History – Open
Campaign I.D. PC689.
 New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460a for additional information
2. Dealers should use NTB19-024 to identify and, if necessary, correct any vehicles subject to
this campaign.
3. Once repaired, dealers should submit the claim, using the claims coding provided, and
release the vehicle.
***** Release Schedule *****
Parts



Parts will be automatically sent directly to dealer of affected customer’s
choosing
 Dealers do not need to place orders for parts
 Parts shipped to dealers will include the last 8-digits of the owner’s VIN on
the parts pick label
 If inspection indicates parts replacement is not necessary, dealers may
file an RFC with their local PDC using an “I-Code”
NOTE: Dealers should schedule appointments for affected customers
at least one week out to allow for parts delivery
Parts replaced under this campaign activity may be collected. Pursuant to
APRM policy 2.35.15, dealers are expected to comply with the parts return
procedure. Dealers will be charged back for parts and labor found to be
out of compliance with inspection and repair guidelines.
Repair

NTB19-024
Owner
Notification
Nissan Consumer affairs will contact affected retail customers and connect them
to the dealer of their choice to schedule an appointment while CA remains on the
line.
CAMPAIGN ID: PC689 | Original Document
***** Dealer Responsibility ****
It is the dealer’s responsibility to check Service Comm or DBS National Service History Open
Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within
the range of this voluntary recall campaign, which for any reason enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the
letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
Yes. A Stop Sale is in effect.
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
What is the reason for this emission recall?
A.
Due to a manufacturing issue that has since been corrected, certain vehicles may have an
incorrect front exhaust tube installed.
Q.
What will be the corrective action?
A.
Dealers will inspect the etched number in the center of the rear front exhaust tube and, if
found to be out of specification, replace the front exhaust tube with the correct specification
part.
Q.
How long will the corrective action take?
A.
The remedy should take approximately one(1) hour to complete. The dealer may require the
vehicle for a longer period of time based upon the dealer’s work schedule.
Q.
When will vehicle owners be notified?
A.
Nissan Consumer affairs will contact affected retail customers and connect them to the dealer
of their choice to schedule an appointment while CA remains on the line.
CAMPAIGN ID: PC689 | Original Document
Q.
Are parts readily available?
A.
Yes. Parts will automatically be sent directly to dealers with affected inventory via automatic
parts shipment and will include the last 8-digits of the customer’s VIN on the part pick label.
Dealers do not need to order parts. Nissan Consumer affairs will contact affected retail
customers and connect them to the dealer of their choice to schedule an appointment while
CA remains on the line.
Q.
Is there anything owners can do to mitigate this condition?
A.
No.
Q.
Is there any charge for this repair?
A.
No, the remedy will be performed for the customer free of charge for parts and labor.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Rental is available while replacement parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
$120 (Max)
502
Rental Expense
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is
required.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
What model year vehicles are involved?
A.
Five (5) specific 2019 Nissan Altima (L34) vehicles manufactured during a specific production
range are affected.
Make/Model
2019 Nissan Altima (L34)
Dates of Manufacture
Produced on October 25, 2018
CAMPAIGN ID: PC689 | Original Document

CAMPAIGN
BULLETIN
EMISSION RECALL
Front Exhaust Tube
Voluntary Emission Recall Campaign
Reference: PC689
Date: March 15, 2019
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
Affected
Dealer
SERVICE COMM
Population:
Inventory:
Activation date:
MY2019 Altima (L34)
5
NA
March 15, 2019
Stop Sale
In Effect
YES
***** Campaign Summary *****
Nissan is conducting a Voluntary Emissions Recall Campaign on approximately 5 specific MY2019
Altima (L34) vehicles identified in Service Comm. Due to a manufacturing issue that has since been
corrected, certain vehicles may have an incorrect front exhaust tube installed. Dealers will inspect
the etched number in the center of the rear front exhaust tube and, if found to be out of
specification, replace the front exhaust tube with the correct specification part.
***** What Dealers Should Do****
1. Verify if campaign applicability using Service Comm or National Service History – Open
Campaign I.D. PC689.
 New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460a for additional information
2. Dealers should use NTB19-024 to identify and, if necessary, correct any vehicles subject to
this campaign.
3. Once repaired, dealers should submit the claim, using the claims coding provided, and
release the vehicle.
***** Release Schedule *****
Parts



Parts will be automatically sent directly to dealer of affected customer’s
choosing
 Dealers do not need to place orders for parts
 Parts shipped to dealers will include the last 8-digits of the owner’s VIN on
the parts pick label
 If inspection indicates parts replacement is not necessary, dealers may
file an RFC with their local PDC using an “I-Code”
NOTE: Dealers should schedule appointments for affected customers
at least one week out to allow for parts delivery
Parts replaced under this campaign activity may be collected. Pursuant to
APRM policy 2.35.15, dealers are expected to comply with the parts return
procedure. Dealers will be charged back for parts and labor found to be
out of compliance with inspection and repair guidelines.
Repair

NTB19-024
Owner
Notification
Nissan Consumer affairs will contact affected retail customers and connect them
to the dealer of their choice to schedule an appointment while CA remains on the
line.
CAMPAIGN ID: PC689 | Original Document
***** Dealer Responsibility ****
It is the dealer’s responsibility to check Service Comm or DBS National Service History Open
Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within
the range of this voluntary recall campaign, which for any reason enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in dealer inventory. If a VIN subject to this recall campaign was part of a dealer trade, the
letter associated with that VIN should be forwarded to the appropriate dealer for service completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
Yes. A Stop Sale is in effect.
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
What is the reason for this emission recall?
A.
Due to a manufacturing issue that has since been corrected, certain vehicles may have an
incorrect front exhaust tube installed.
Q.
What will be the corrective action?
A.
Dealers will inspect the etched number in the center of the rear front exhaust tube and, if
found to be out of specification, replace the front exhaust tube with the correct specification
part.
Q.
How long will the corrective action take?
A.
The remedy should take approximately one(1) hour to complete. The dealer may require the
vehicle for a longer period of time based upon the dealer’s work schedule.
Q.
When will vehicle owners be notified?
A.
Nissan Consumer affairs will contact affected retail customers and connect them to the dealer
of their choice to schedule an appointment while CA remains on the line.
CAMPAIGN ID: PC689 | Original Document
Q.
Are parts readily available?
A.
Yes. Parts will automatically be sent directly to dealers with affected inventory via automatic
parts shipment and will include the last 8-digits of the customer’s VIN on the part pick label.
Dealers do not need to order parts. Nissan Consumer affairs will contact affected retail
customers and connect them to the dealer of their choice to schedule an appointment while
CA remains on the line.
Q.
Is there anything owners can do to mitigate this condition?
A.
No.
Q.
Is there any charge for this repair?
A.
No, the remedy will be performed for the customer free of charge for parts and labor.
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Rental is available while replacement parts are on order.
EXPENSE CODE
DESCRIPTION
AMOUNT
$120 (Max)
502
Rental Expense
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is
required.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any authorized Nissan dealer is able to perform the recall campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
What model year vehicles are involved?
A.
Five (5) specific 2019 Nissan Altima (L34) vehicles manufactured during a specific production
range are affected.
Make/Model
2019 Nissan Altima (L34)
Dates of Manufacture
Produced on October 25, 2018
CAMPAIGN ID: PC689 | Original Document