A911934 2053536-
Service Bulletin Details
Public Details for: A911934 2053536-
This bulletin contains repair instructions for when the mobile device cannot be wireless charged.
Models from 2020
2020 AUDI A5 |
2020 AUDI A6 |
2020 AUDI A7 |
2020 AUDI A8 |
2020 AUDI Q8 |
Models from 2019
2019 AUDI A5 |
2019 AUDI A6 |
2019 AUDI A7 |
2019 AUDI A8 |
2019 AUDI Q8 |
Technical Service Bulletin 91 Wireless charging does not work 91 19 34 2053536/1 February 5, 2019. Model(s) Year VIN Range Vehicle-Specific Equipment A5, A6, A7, A8, and Q8 2019 - 2020 All With wireless charging Condition Customer states: The mobile device cannot be wirelessly charged. The mobile device is Qi-capable or the customer uses a cradle that allows wireless charging. Check the database for mobile devices on http://www.audiusa.com/bluetooth. Technical Background The wireless charging is turned off in the MMI. Production Solution Not applicable. Page 1 of 3 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Service 1. Check whether wireless charging works in a comparable vehicle. 2. Make sure that wireless charging is turned on in the MMI. Switch on the ignition and in the MMI select Home >> Settings >> General >> Mobile device reminder signal >> Wireless charging. Make sure the slide control is set to on (Figure 1-2). Figure 1. Mobile device reminder signal. Figure 2. Mobile device reminder signal menu. If the wireless charging still does not work, perform the following steps: 1. Place the phone on the phone box, then press and hold the volume button of the MMI for more than 10 seconds to reset the MMI. Check whether the phone is now being charged. 2. If the concern continues to persist, perform the Guided Fault Finding. Page 2 of 3 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9188 Damage Code: 0012 Labor Operations: Check phone console 9188 0199 20 TU Diagnostic Time: GFF 0150 0000 Time stated on diagnostic protocol Road test prior to service procedure No allowance 0 TU Road test after service procedure No allowance 0 TU Claim Comment: As per TSB #2053536/1 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information All part and service references provided in this TSB (2053536) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 3 of 3 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.