ZJB_Dealer Lette

◄ IMPORTANT UPDATE ►
The attached Dealer Letter has been updated. Refer to the details below.
DATE
March 7, 2019
TOPIC
ZJB Phase 2 Launch for Certain 2011 – 2015 Model Year Prius Vehicles and Certain 2012
– 2015 Model Year Prius PHV vehicles
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding this
subject.
Thank you for your cooperation.
© 2019 Toyota Motor North America
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: August 9, 2018
To:
All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers
Subject:
Customer Support Program ZJB
Certain 2010 Model Year Prius and Prius PHV Vehicles
Certain 2011-2015 Model Year Prius Vehicles
Certain 2012-2015 Model Year Prius PHV Vehicles
Coverage for Brake Booster and Brake Booster Pump Assemblies
In our continuing efforts to ensure the best in customer satisfaction, Toyota is announcing a Customer Support
Program to provide coverage for brake booster and brake booster pump assemblies on certain 2010 model year Prius
and Prius PHV vehicles, certain 2011-2015 model year Prius vehicles and certain 2012-2015 model year Prius PHV
vehicles.
Background
Toyota has received reports about certain internal malfunctions of the brake booster assemblies in some of the subject
vehicles.
Although the brake booster and brake booster pump assemblies are covered by Toyota’s New Vehicle Limited
Warranty for 3 years or 36,000 miles (whichever comes first), Toyota is now offering a voluntary Customer Support
Program that applies to certain internal malfunctions of the brake booster assemblies.
The following information is provided to inform you and your staff of the program notification schedule and your degree
of involvement.
Customer Support Program Details
This Customer Support Program provides coverage as it applies to the brake booster and brake booster pump
assemblies. The specific condition covered by this program refers to certain internal malfunctions of the brake
booster and brake booster pump assemblies. In addition to certain internal malfunctions, specific Diagnostic Trouble
Codes (DTCs) C1391, C1252, C1256, or C1253 may be stored in the vehicles memory to be used as verification.
If the condition is verified, the vehicle will be repaired with a new brake booster and brake booster pump assemblies
under the terms of this Customer Support Program.
2010 MY Prius and Prius PHV Vehicles – Phase 1
• The Primary Coverage will be offered until November 30, 2019, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of first use
or 150,000 miles, whichever occurs first.
2011-2015 MY Prius Vehicles and 2012-2015 MY Prius PHV Vehicles – Phase 2
• The Primary Coverage will be offered until August 31, 2021, regardless of mileage.
• After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of first use
or 150,000 miles, whichever occurs first.
This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and conditions set forth in the
New Vehicle Limited Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse, an accident,
theft and/or vandalism is not covered.
© 2018 Toyota Motor Sales, USA
C u s t o m e r S u p p o r t P r o g r a m - Z J B - D - P a g e |2
Covered Vehicles
There are approximately 946,100 vehicles covered by this Customer Support Program. There are approximately 1,200
vehicles in Puerto Rico involved in this Customer Support Program.
Phase
Model
Model Year
Approximate
UIO
Production Period
Prius
2010
250,500
Late October 2008 – Early November 2010
Prius PHV
2010
200
Late November 2009 – Late October 2010
Prius
2011-2015
653,000
Late October 2010 – Early November 2015
Prius PHV
2012-2015
42,400
Late July 2011 – Early July 2015
1
2
Owner Letter Mailing Date
Refer to the table below for additional details regarding owner notification timing. A sample of the owner notification
letter has been included for your reference.
Phase
1
2
Approximate Owner
Notification Start Date
Late August, 2018
Early April, 2019
Approximate
Duration of Mailing
6 Months
6 Months
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing this
repair are required to successfully complete the most current version of the E-Learning course “Safety Recall and
Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly, technicians performing
this repair are required to currently hold at least one of the following certification levels:
• Expert Hybrid
• Master
• Master Diagnostic Technician
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com. It is the
dealership’s responsibility to select technicians with the above certification level or greater to perform this repair.
Carefully review your resources, the technician skill level, and ability before assigning technicians to this repair. It is
important to consider technician days off and vacation schedules to ensure there are properly trained technicians
available to perform this repair at all times.
Remedy Procedures
Technical Instructions for this Customer Support Program can be found in:
• T-SB-0079-18 for 2010.
• T-SB-0024-19 for 2011-2015.
© 2018 Toyota Motor Sales, USA
C u s t o m e r S u p p o r t P r o g r a m - Z J B - D - P a g e |3
Parts Ordering Process - Non SET and GST Parts Ordering Process
It is possible that parts for this campaign are either required to be ordered in Campaign Part Order Request (CPOR)
on TIS or have been placed on Manual Allocation Control (MAC) due to potential limited part availability. Please check
the CPOR/MAC report on Dealer Daily for the most up-to-date parts ordering information.
As this is a Customer Support Program, most customers will only request reimbursement from TMS for past
replacements; dealers should not increase their stock of related repair parts. Dealers are requested to only order parts
for vehicles experiencing this condition only. DO NOT ORDER FOR STOCK. As always, if a customer experiences
the condition described, dealers should conduct appropriate diagnosis and order the applicable parts.
Refer to Customer Support Program Bulletin CSPB# POL18-03 for additional parts ordering information.
All Customer Support Program (CSP) parts are eligible for the Monthly Parts Return Program. Please refer to PANT
Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return Program and for
additional details.
Reimbursement Procedure
Refer to the Policy Bulletin (Bulletin No. POL18-03) for claim processing instructions. All parts replaced for this repair
are subject to warranty part recovery.
Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Customer Support Program. This claim filing information
is used by Toyota for various government reporting activities; therefore, claim filing accuracy is crucial. If it has been
identified that a claim has been filed using an incorrect opcode or a claim has been filed for an incorrect VIN, refer to
Warranty Procedure Bulletin PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all media
contacts must be directed to Tania Saldana (469) 292-2418 in Toyota Corporate Communications. Please do not
provide this number to customers. Please provide this contact only to media.
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter and/or the
Customer Support Program. Please welcome them to your dealership and answer any questions that they may have.
A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
© 2018 Toyota Motor Sales, USA
Customer Support Program ZJB
Certain 2010 Model Year Prius and Prius PHV Vehicles
Certain 2011-2015 Model Year Prius Vehicles
Certain 2012-2015 Model Year Prius PHV Vehicles
Coverage for Brake Booster and Brake Booster Pump Assemblies
Frequently Asked Questions
Original Publication Date: August 9, 2018
◄ IMPORTANT UPDATE ►
DATE
TOPIC
ZJB Phase 2 Launch for Certain 2011 – 2015 Model Year Prius Vehicles and Certain
March 7, 2019
2012-2015 Model Year Prius PHV Vehicles
The most recent update in the attached Dealer Letter will be highlighted with a red box.
Q1:
A1:
What is the condition?
Toyota has received reports about certain internal malfunctions of the brake booster assemblies in some of
the subject vehicles. In these reports, customers have noted various brake system related warning lamps are
illuminated.
Q1a:
A1a:
Which brake system warning indicator(s) may be related to these conditions?
If the following warning lamps are illuminated, the vehicle may be experiencing a concern with the
brake booster and brake booster pump assemblies which are covered by this Customer Support
Program.
Master Warning
Light (Yellow)
Brake System
Warning Light
and Warning
Buzzer (Red)
Brake System
Warning Light
(Red)
ABS Warning
Light (Yellow)
SLIP Indicator
(Yellow)
NOTE: It is possible for the lights above to be illuminated and the condition not be related to this
Customer Support Program.
FAQ Page 1 of 3
© 2018 Toyota Motor Sales, USA
Q2:
A2:
What is Toyota going to do?
Although the brake booster and brake booster pump assemblies are covered by Toyota’s New Vehicle Limited
Warranty for 3 years or 36,000 miles (whichever comes first), Toyota is now offering a voluntary Customer
Support Program that applies to certain internal malfunctions of the brake booster and brake booster pump
assemblies.
The owner mailing for this Customer Support Program is being performed in two phases as shown below:
Phase
Model
Model Year
1
Prius and Prius PHV Vehicles
Prius Vehicles
Prius PHV Vehicles
2010
2011-2015
2012-2015
2
Planned Owner
Notification Start
Late August, 2018
Duration of
Mailing
6 Months
Early April, 2019
6 Months
If the owner experiences the condition described above, they should contact their local authorized Toyota
dealership for diagnosis. If the condition is verified, the vehicle will be repaired with a new brake booster and
brake booster pump assemblies at NO CHARGE to the customer.
Q3:
A3:
Which and how many vehicles are covered by this Customer Support Program?
There are approximately 946,100 vehicles covered by this Customer Support Program. There are
approximately 1,200 vehicles in Puerto Rico involved in this Customer Support Program.
Model Name
Appx.
Vehicles
Model Year
Production Period
Prius
250,500
2010
Late October 2008 – Early November 2010
Prius PHV
200
2010
Late November 2009 – Late October 2010
Prius
653,000
2011-2015
Late October 2010 – Early November 2015
Prius PHV
42,400
2012-2015
Late July 2011 – Early July 2015
Q3a:
A3a:
Q4:
A4:
Are there any other Lexus/Toyota/Scion vehicles covered by this Customer Support Program
in the U.S.?
No, there are no other Lexus/Toyota/Scion vehicles covered by this Customer Support Program.
What are the details of this program?
This Customer Support Program provides coverage as it applies to the brake booster and brake booster pump
assemblies. The specific condition covered by this program is for certain internal malfunctions of the brake
booster assemblies. If the condition is verified, the vehicle will be repaired with new brake booster and brake
booster pump assemblies under the terms of this Customer Support Program.
•
•
2010 MY Prius and Prius PHV Vehicles – Phase 1
The Primary Coverage will be offered until November 30, 2019, regardless of mileage.
After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of first use or
150,000 miles, whichever occurs first.
•
•
2011-2015 MY Prius Vehicles and 2012-2015 MY Prius PHV Vehicles – Phase 2
The Primary Coverage will be offered until August 31, 2021, regardless of mileage.
After the Primary Coverage, the Secondary Coverage is applicable for 10 years from the date of first use or
150,000 miles, whichever occurs first.
This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms and
conditions set forth in the New Vehicle Limited Warranty Section of the Owners Manual. For example, damage
from abuse, an accident, theft and/or vandalism is not covered.
FAQ Page 2 of 3
© 2018 Toyota Motor Sales, USA
Q5:
A5:
Which part(s) are covered by this Customer Support Program?
The specific components covered by this program are as follows:
•
•
Q6:
A6:
Brake Booster Assembly
Brake Booster Pump Assembly
What should an owner do if experiencing this condition?
If an owner thinks that he/she has experienced the condition described in this Customer Support Program, a
local Toyota dealer should be contacted for appropriate diagnosis and repair. If the condition is verified as
being in accordance with the terms of the Program, the repair will be performed at NO CHARGE.
Q6a:
A6a:
What if the dealer performs diagnosis and determines that vehicle is not covered by this
Customer Support Program?
These warning lights can illuminate due to conditions unrelated to the specific condition being covered
by this program. These conditions may require diagnosis or repairs not specifically covered by this
Customer Support Program. Please be aware that if the condition is not covered by this Program,
owners may be responsible for the initial diagnostic fees and any other repairs they may decide to
have performed. Any authorized Toyota Dealership can determine if a condition is covered by this
Customer Support Program.
Q7:
A7:
What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited the condition described above.
If an owner has not experienced the condition, he/she is asked to place the notification tear off slip in the
Owners Manual for future reference.
Q8:
A8:
How long will the repair take?
The repair takes approximately 6 hours. However, depending upon the dealer’s work schedule, it may be
necessary to make the vehicle available for a longer period of time.
Q9:
A9:
What if I previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.
Q10:
A10:
How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to receive
registration or title information, based upon the DMV records. Please make sure your registration or title
information is correct.
Q11:
A11:
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
FAQ Page 3 of 3
© 2018 Toyota Motor Sales, USA
TOYOTA
2010 Model Year Sample Letter
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER SUPPORT PROGRAM NOTIFICATION – ZJB
[VIN]
E
Dear Toyota Owner:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual efforts to
ensure customer satisfaction, Toyota would like to advise you of a Customer Support Program that has been initiated
for your vehicle.
PL
Toyota has received reports about certain internal malfunctions of the brake booster assemblies in some of the
subject vehicles. In these reports, customers have noted various brake system related warning lamps illuminated.
Customer Support Program Details
This Customer Support Program provides coverage as it applies to the brake booster and
brake booster pump assemblies. The specific condition covered by this program is for
certain internal malfunctions of the brake booster assemblies. If the condition is verified,
the vehicle will be repaired with a new brake booster and brake booster pump assemblies
under the terms of this Customer Support Program.
•
Peel and Stick
Label onto
Owner’s Manual
M
•
The Primary Coverage will be offered until November 30, 2019, regardless of
mileage.
After the Primary Coverage, the Secondary Coverage is applicable for 10 years from
the date of first use or 150,000 miles, whichever occurs first.
Please note that this coverage is for work performed at an authorized Toyota dealer only.
This coverage is subject to the same terms and conditions set forth in the New Vehicle Limited Warranty Section of the
Owner’s Warranty Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not
covered.
VIN#
Date of First Use
SA
*Please see your Toyota dealer for additional details
What should you do?
Please apply the label above to your vehicle’s Owner’s Manual for future reference. If you have not
experienced the condition described above, there is no action necessary at this time.
If you have experienced this condition, please contact any authorized Toyota dealer and promptly make
arrangements for diagnosis and, if applicable, repair.
If you would like to update your vehicle ownership or contact information, please go to www.Toyota.com/owners. You
will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience Center
(1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
If you have previously paid for repairs related to this condition, please mail a copy of your repair order, proof-ofpayment, and ownership information to the following address for reimbursement consideration:
2010 Model Year Sample Letter
Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
Please refer to the attached Reimbursement Checklist for required documentation details.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret any
inconvenience this condition may have caused you.
Sincerely,
SA
M
PL
TOYOTA MOTOR SALES, U.S.A., INC.
E
Thank you for driving a Toyota.
TOYOTA
2010 Model Year Sample Letter
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER SUPPORT PROGRAM
FREQUENTLY ASKED QUESTIONS
ZJB
Is this a recall?
No. This is not a recall. At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As
part of our continual efforts to help ensure customer satisfaction, Toyota is advising you of this Customer
Support Program.
Q2:
A2:
Which brake system warning indicator may be related to these conditions?
If the following warning lamps are illuminated, the vehicle may be experiencing a concern with the brake
booster and brake booster pump assemblies which are covered by this Customer Support Program.
Master Warning
Light (Yellow)
PL
E
Q1:
A1:
Brake System
Warning Light
and Warning
Buzzer (Red)
Brake System
Warning Light
(Red)
ABS Warning
Light (Yellow)
SLIP Indicator
(Yellow)
M
NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Customer
Support Program.
If my vehicle does not have this condition, do I need to make an appointment with my dealership?
No, you do not need to take your vehicle to a dealership unless your vehicle is exhibiting the condition
described in this letter. If you have not experienced this condition, please apply the label to your Owner’s
Warranty Information booklet for future reference.
Q4:
A4:
Is the Customer Support Program coverage transferable if I sell my vehicle?
Yes, this Customer Support Program coverage is fully transferrable to subsequent vehicle owners for the
condition and terms specified in the notification letter.
Q5:
A5:
What should I do if my vehicle has the condition described?
If you experience this condition, please contact any authorized Toyota dealer and promptly make
arrangements for diagnosis, and, if applicable, repair.
Q6:
A6:
How long will the repair take?
If the condition is present on your vehicle, the repair will take approximately six hours. However, depending
upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of
time.
SA
Q3:
A3:
2010 Model Year Sample Letter
Which part(s) are covered by this Customer Support Program?
The specific component(s) covered by this program are as follows:
•
•
PL
E
What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.
SA
Q8:
A8:
Brake Booster Assembly
Brake Booster Pump Assembly
M
Q7:
A7:
TOYOTA
2011-2015 Model Year Sample Letter
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
CUSTOMER SUPPORT PROGRAM NOTIFICATION – ZJB
[VIN]
E
Dear Toyota Owner:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continual
efforts to ensure customer satisfaction, Toyota would like to advise you of a voluntary Customer Support
Program that has been initiated for your vehicle.
PL
Toyota has received reports about certain internal malfunctions of the brake booster assemblies in some of the
subject vehicles. In these reports, customers have noted various brake system related warning lamps illuminated.
This Customer Support Program provides coverage as it applies to the brake booster and brake booster pump
assemblies. The specific condition covered by this program is for certain internal malfunctions of the brake booster
assemblies. If the condition is verified, the vehicle will be repaired with a new brake booster and brake booster pump
assemblies under the terms of this Customer Support Program.
M
If the following warning lamps are illuminated, your vehicle may be experiencing a concern with the brake booster
and brake booster pump assemblies which are covered by this Customer Support Program.
Master Warning Light
(Yellow)
Brake System
Warning Light and
Warning Buzzer
(Red)
Brake System
Warning Light (Red)
ABS Warning Light
(Yellow)
SLIP Indicator
(Yellow)
SA
NOTE: It is possible for the lights above to be illuminated and the condition not be related to this Customer Support
Program.
Primary Coverage
Applicable until August 31, 2021 with no year/mileage
limitation.
Secondary Coverage
(After Primary Coverage ends)
Applicable for 10 years from the date of first use or
150,000 miles, whichever occurs first.
What should you do?
Please tear off and insert the sheet at the bottom of the page into the back of your Owner’s Manual for
future reference. If you have not experienced the condition described in the Customer Support Program
Details below, there is no other action necessary at this time.
If you have experienced this condition, please contact any authorized Toyota dealer and make
arrangements for diagnosis and, if applicable, repair. The repair will take approximately six hours. However,
depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of
time.
2011-2015 Model Year Sample Letter
What if you have other questions?
•
•
•
Refer to the Frequently Asked Questions sheet included with this letter.
Your local Toyota dealer will also be more than happy to answer any of your questions.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience
Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.
If you would like to update your vehicle ownership or contact information, please visit www.toyota.com/owners. You
will need your full 17-digit Vehicle Identification Number (VIN) to input the new information.
E
What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for repairs related to this condition, please mail a copy of your repair order, proof-ofpayment, and ownership information to the following address for reimbursement consideration:
PL
Toyota Customer Experience Center - TSR
Toyota Motor Sales, USA, Inc.
c/o Toyota Motor North America, Inc.
P O Box 259001 – SSC/CSP Reimbursements
Plano, Texas 75025-9001
Please refer to the attached Reimbursement Checklist for required documentation details.
We have sent this notice in the interest of your continued satisfaction with our products. We sincerely regret any
inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,
SA
M
TOYOTA MOTOR SALES, U.S.A., INC.
2011-2015 Model Year Sample Letter
Customer Support Program Details
This Customer Support Program provides coverage as it applies to the
brake booster and brake booster pump assemblies. The specific condition
covered by this program is for certain internal malfunctions of the brake
booster assemblies. If the condition is verified, the vehicle will be repaired
with a new brake booster and brake booster pump assemblies under the
terms of this Customer Support Program*.
•
The Primary Coverage will be offered until August 31, 2021, regardless
of mileage.
After the Primary Coverage, the Secondary Coverage is applicable for
10 years from the date of first use or 150,000 miles, whichever occurs
first.
E
•
A voluntary Customer Support Program has been
initiated for your vehicle
▼ Remove at perforation and place in the back of your owner’s manual ▼
Please note that this coverage is for work performed at an authorized
Toyota dealer only.
PL
This coverage is subject to the same terms and conditions set forth in the New Vehicle Limited
Warranty Section of the Owner’s Warranty Information booklet. For example, damage from abuse,
an accident, theft and/or vandalism is not covered.
VIN#
Date of First Use
*Please see your Toyota dealer for additional details
TOYOTA
M
CUSTOMER SUPPORT PROGRAM
FREQUENTLY ASKED QUESTIONS
Is this a recall?
No. This is not a recall. At Toyota, we are dedicated to providing vehicles of outstanding quality and value.
As part of our continual efforts to help ensure customer satisfaction, Toyota is advising you of this Customer
Support Program.
Q2:
A2:
If my vehicle does not have this condition, do I need to make an appointment with my dealership?
No, you do not need to take your vehicle to a dealership unless your vehicle is exhibiting the condition
described in this letter. If you have not experienced this condition, please tear off and insert the sheet
from the bottom of the owner letter into the back of your owner’s manual for future reference.
SA
Q1:
A1:
Q3:
A3:
Is the Customer Support Program coverage transferable if I sell my vehicle?
Yes, this Customer Support Program coverage is fully transferrable to subsequent vehicle owners for the
condition and terms specified in the notification letter.
Q4:
A4:
What should I do if my vehicle has the condition described?
If you experience this condition, please contact any authorized Toyota dealer and make arrangements for
diagnosis and, if applicable, repair.
Q5:
A5:
Which part(s) are covered by this Customer Support Program?
Refer to the owner letter to find the specific component(s) covered by this program.
Q6:
What if the diagnosis is performed and my vehicle is not covered by the Customer Support
Program?
Please be aware that, if the condition is not covered by this Customer Support Program, you may be
responsible for the initial diagnostic fees and any other repairs you may decide to have performed. Any
authorized Toyota Dealership can determine if a condition is covered by this Customer Support Program.
A6: