TSB1942A001

Page 1 of 3
SUBJECT:
NOISE FROM GAS SPRINGS WHEN OPENING &
CLOSING TAILGATE
No:
TSB-19-42A-001
DATE:
March 2019
MODEL:
See below
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
PURPOSE
A customer may report noise generating from the tailgate gas springs when opening and closing
the tailgate (on vehicles with either non-electric or electric tailgates). This noise may occur when
the high sliding friction of the oil seal of the tailgate gas springs causes a stick-slip condition during
expansion or contraction. Starting with vehicles produced after October 3, 2018, the oil seal of the
tailgate gas spring has been changed to a low friction type.
This TSB instructs dealers to replace both tailgate gas springs with the countermeasure parts on
a customer complaint basis.
AFFECTED VEHICLES
2016 - 2019 Outlander vehicles built on or before the VINs shown below.
D
JA4JZ4AX0KZ015362
D
JA4AZ2A32KZ604317 (Canada)
D
JA4JZ4AX1KJ000741
D
JA4AZ3A36KJ000743
2018 - 2019 Outlander PHEV vehicles built on or before the VIN shown below.
D
JA4J24A51KZ011257
Copyright 2019, Mitsubishi Motors North America, Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
(4805)
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TSB-19-42A-001
REPAIR PROCEDURE
1.
Remove BOTH gas springs from the tailgate.
NOTE: Even if the noise complaint is only for one side, the gas springs for both sides must be replaced
at the same time (RH side shown below for example).
D
For removal and installation instructions, refer to the applicable Service Manual, Group
42-Body -> 42A -> Liftgate -> Removal and Installation.
Liftgate gas
spring assembly
Pin
2.
Ball joint
Install the new gas springs to both sides of the tailgate.
3.
Open and close the tailgate a few times to verify
there is no noise generating from the gas springs
when opening and closing the tailgate.
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TSB-19-42A-001
PARTS INFORMATION
Order only the Genuine Mitsubishi Parts listed below.
Model
Outlander
&
Outlander
PHEV
Model Year
Specification
Non-Electric
Tailgate
2016-2019
Electric
Tailgate
Part Name
Part Number
Qty
Old
New
Gas Spring,
Tailgate, LH
5802A599
5802A767
1
Gas Spring,
Tailgate, RH
5802A600
5802A768
1
Gas Spring,
Tailgate, LH
5802A601
5802A769
1
Gas Spring,
Tailgate, RH
5802A602
5802A770
1
NOTE: For each vehicle, replace BOTH LH and RH gas springs at the same time.
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an
affected vehicle is reported with the described condition, diagnose the condition, repair as
described in this bulletin and submit a normal warranty claim using the following information.
Labor Operation
Code
Operation
Nature Code
Cause Code
Time
Allowance
424353WB
Replacement of Both
Tailgate Gas Springs
80D
170
0.4 hrs
Warranty Coverage: 5/60 Basic Coverage (Canada: 5/100,000)