Campaign T3F FS
Service Bulletin Details
Public Details for: Campaign T3F FS
Hyundai has launched a service campaign to inspect and repair or replace the vacuum pump cap on certain veloster (fs) vehicles.
Models from 2017
2017 HYUNDAI VELOSTER |
Models from 2016
2016 HYUNDAI VELOSTER |
Models from 2015
2015 HYUNDAI VELOSTER |
Service Campaign T3F Dealer Best Practice Date: April 24, 2019 Attn: Dealer Principal/General Manager/Service Manager/Parts Manager Subject: Service Campaign T3F: FS Veloster Vacuum Pump (TSB #19-01-009H supersedes #18-01-031) Updates To This Document • Date Service Campaign T3F TSB #19-01-009H Update 04/24/19 ***IMPORTANT Dealer Stock and Retail Vehicles*** Dealers must perform this campaign on all affected vehicles prior to customer retail delivery and whenever an affected vehicle is in the shop for any maintenance or repair. When a vehicle arrives at the service department, access Hyundai Motor America’s “warranty vehicle information” screen via WEBDCS to identify open campaigns Affected Vehicles Hyundai has launched a Service Campaign to inspect and repair or replace the vacuum pump cap on certain Veloster (FS) vehicles. The affected vehicles include: • Certain 2015-17 MY Veloster (FS) vehicles with 1.6L Turbo Engines Hyundai is initiating this action to ensure the quality of its vehicles and the continued satisfaction of Hyundai customers. Description Some subject vehicles may experience the illumination of various warning lamps including the brake warning lamp and other lamps. This service campaign describes the procedure to repair or replace the vacuum pump, based on vehicle inspection. Service Action Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise the customer on time requirements. Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary tools, campaign parts and shop equipment as needed. • Be prepared to put customers in an SRC or alternative transportation if replacement parts are not available. Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign, note this on the repair order and request the customer’s signature next to the statement. Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality Control your work. • Check the vehicles dashboard for any warning lights. o If any warning lights are present, the vacuum pump cap will be replaced. If no warning lights are present, sealant will be applied to the vacuum pump. • Check for DTCs and perform the appropriate diagnostic service after repair is performed. Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the customer’s next service. Reconnect – Follow up for customer satisfaction. Parts Please see TSB #19-01-009H for parts details. Customer Notification • None Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers. Hyundai Motor America Key Contact Information Contact Information Dealer Support Description Parts [email protected] 1-800-545-4515 Parts ordering hotline Techline 1‐800‐325‐6604 Warranty HELPREP Line 1‐877‐446‐2922 Vehicle Technical Support for Hyundai Dealer Technicians Warranty Claim questions for Hyundai Dealers Warranty Prior Approval (PA) Center 1‐844-371-3808 Warranty Prior Approval (PA) Center for Hyundai Dealers Xtime Technical Support [email protected] 1‐866‐984‐6355 Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes AutoLoop Technical Support [email protected] 1-877-850-2010 CDK Technical Support https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Assistance with Car Care Scheduling: • Appointment / Shop Capacity Management / Campaign Integration / Operation Codes Customer Support Contact Information Description Hyundai Customer Care Center (Recall /Campaign Questions) 1‐855‐671‐3059 Customer questions or concerns related to recall or service campaigns Hyundai Recall / Campaign Website Hyundai Customer Care Center (General Questions) www.hyundaiusa.com/recall Updated information related to the specific recall or service campaign Customers general questions, non‐campaign related Hyundai Roadside Assistance 1-800-243-7766 1‐800‐633‐5151 Hyundai Roadside Assistance Key Reference Information Name Campaign Central Car Care Scheduling (Xtime) - Tutorials Car Care Scheduling (Xtime) - Recall Appointment Notification Parts – Campaign Parts Management (CPM) Procedure Source Consolidated repository of recall and service campaign dealer best practices. Located on the service tab homepage in www.HyundaiDealer.com www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care Scheduling 1. 2. 3. 4. 5. Log into Xtime Under the menu at the top left, select ‘CONFIGURE’ Under the dealership tab, click “EMAIL COMMUNICATION” Slide the toggle to “ADVANCED” Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD” As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management Service Rental Car (SRC) Program www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software Technical Service Bulletin (TSB) Uncompleted Campaign VIN Listing www.HyundaiDealer.com > Service tab > Hyundai Tech Info A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN LISTING – Dealer Stock (New, SRC, CPO, etc.) and Retailed. Recall Campaign Website NHTSA Website www.hyundaiusa.com/recall www.safercar.gov