K53011517
Service Bulletin Details
Public Details for: K53011517
Volvo chassis - automated manual transmission ( amt, i-shift ) repair strategy; component inspection and reuse guidelines and instructions; required tasks when disassembling an amt for repair - for use with service news snv19-020e
- 9999 - 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 -
Models from 9999
9999 VOLVO VAH |
9999 VOLVO VHD |
9999 VOLVO VN |
9999 VOLVO VNL |
9999 VOLVO VNM |
9999 VOLVO VNR |
Models from 2020
2020 VOLVO VNX |
Models from 2019
2019 VOLVO VNX |
Models from 2018
2018 VOLVO VNX |
Models from 2017
2017 VOLVO VNX |
Models from 2016
2016 VOLVO VNX |
Models from 2015
2015 VOLVO VNX |
Models from 2014
2014 VOLVO VNX |
Models from 2013
2013 VOLVO VNX |
Solution K53011517 Thursday, April 4, 2019 8:26:16 PM CEST ** SOLUTION ** Title Volvo Chassis - Automated Manual Transmission ( AMT, I-Shift ) Repair Strategy; Component Inspection And Reuse Guidelines And Instructions; Required Tasks When Disassembling An AMT For Repair - For use with Service News SNV19-020e Volvo Models VNL , VNM , VNR , VNX , VAH , VHD Volvo Model Emission Standard Emission Standard US07 , US10 , US10+OBD13 , US14+OBD13 , US14+OBD15 , US14+OBD16 , US 17+OBD16 , US17+OBD18 , US17+OBD19 Engine family Engine family 11L Engine , 13L Engine , 16L Engine Transmission Transmission AMT-C , AMT-D , AMT-F With Crawler Gears , AMT-F Without Crawler Gears ** SOLUTION ** TMAC and Warranty have been receiving core returns and warranty claims for complete Cause transmissions replaced due to failures when only a partial transmission or component replacement was necessary. This solution provides an explanation of the process for inspecting the AMT gearbox for suitability for repair to prevent items from being overlooked and proper repair instructions for relevant findings. This solution is to be followed when a failure has been identified and transmission components need to be inspected to determine the viability of repair or replacement. Soluti This solution should be used together with SNV19-020e. on NOTE: Duplicated or excessive labor charged to a claim due to a component failure that is missed during initial diagnosis and teardown may be denied by warranty. Inspection - Operation 4311-06-02-01 Transmission Reuse or Replacement Guidelines, found under the Service tab in Impact, should be used for guidance when inspecting the components below. This operation contains very detailed information on what are and are not acceptable appearances, conditions and specifications for each component. - Individual components removed during disassembly for repair should be inspected and replaced as necessary. - All major areas of the transmission should be inspected prior to making repair decisions to prevent items from being overlooked: Several of the items listed below may already have been inspected during the diagnostic process • Control Housing Assembly • Main shaft and countershaft components in the main gearbox • Input shaft, radial and/or axial play • Rear of gearbox and range housing assembly The PTO cover or range housing assembly should be removed as necessary to complete inspection - If a significant amount of debris is found in the gearbox: • Remove the range housing assembly • Remove the lubrication pipe (lube tube) from the main shaft Check for a buildup of metal flakes inside the main shaft that is also visible in the lubrication pipe and on the o-rings. - If this condition is observed the main box and oil cooler must be replaced. - NOTE: A loose or failed high range synchronizer cone does not automatically warrant replacement of the complete synchronizer assembly or range housing if the short gearbox is being replaced. Repair AS OF 26 MARCH 2019: Per SNV19-020e an eService case is required prior to utilizing any of the information below. The eService case MUST INCLUDE a THOROUGH description of the initial symptoms AND findings from the Inspection section. The charts below outline the correct repair path for the most AMT issues encountered. Once the failure is identified, refer to the correct description at the top of each chart for the proper components that should be used for each repair. If the secondary (yellow) option needs to be used due to progressive damage or parts availability, eService will advise on how to proceed. - Green - Denotes the typical repair for the given failure. This option should be considered first. - Yellow - Denotes the secondary option if progressive (additional) damage is found upon inspection or if there are issues with parts availability • NOTE: Tech support should be contacted via eService for further review if a secondary option is required due to parts availability ONLY. Pictures and descriptions of common replacement parts can be found below: Basic Transmission - Same as complete, but does not include the CCA, TECU, or Top Cover Assembly & Solenoid Short Transmission Same as Basic, but without Range Shift Assembly Range Housing Assembly Internal comments (FO) SAVED FOR FUTURE USE: The only time pre-authorization and an eService case is required is when: - Diagnostics at the dealership level determines that a Complete or Basic Reman, or a New Complete Transmission is required. - A new vehicle with low mileage (less than 50,000 mi, 80,000 km) experiences an internal Transmission failure that may be a candidate for a New assembly as opposed to Reman. - A secondary repair option is required due to parts availability (See Repair section below) - All diagnostic options and materials have been exhausted without the root cause identified, and additional support is needed All other repairs to the transmission—including replacing a section of the transmission—DO NOT require an eService case or authorization. Internal comments (BO) Warranty The only time pre-authorization and an eService case is required is when: - A new vehicle with low mileage (less than 50,000 mi, 80,000 km) experiences an internal Transmission failure that may be a candidate for a New assembly as opposed to Reman. - A Complete Transmission has to be replaced (New OR Reman) - A secondary repair option is required due to parts availability (See Repair section above) - All diagnostic options and materials have been exhausted without the root cause identified, and additional support is needed All other repairs to the transmission—including replacing a section of the transmission—DO NOT require an eService case or authorization. For any other questions or additional information, refer to the Warranty Operations Manual, which can be found on Trucks Dealer Portal (TDP). Warranty Claim Submission - The following Standalone Items will be allowed on the same claim line: • Short Transmission • Basic Transmission • Control Housing • Range Housing - The Add-on Items below may be combined with the Standalone Components above, if justified by the extent of the failure: • Transmission Oil Cooler • Internal (Ribbon) Harness Kit • Gaskets and/or Seals • Transmission Oil Refer to SNV17-05 I-Shift Lubricant on Warranty Claims for more information. - The Items below should be filed on another claim line if discovered during an AMT Repair: • Flywheel • Clutch Control Actuator (CCA) • Clutch Control Valve (CCV) • Clutch Kit Labor Codes - Short Transmission • 1700-16-01-01 Take Charge • 1700-16-03-01 Diagnostic Time • 4311-03-02-06 Transmission, Replacement • 1700-20-09-01 Road Test - Basic Transmission • 1700-16-01-01 Take Charge • 1700-16-03-01 Diagnostic Time • 4311-03-02-05 Transmission, Replacement (Basic) • 1700-20-09-01 Road Test - Range Assembly • 1700-16-01-01 Take Charge • 1700-16-03-01 Diagnostic Time • 4315-03-02-02 Range Synchronizer, Replacement • 4319-04-02-01 Range Cylinder, Overhaul • 1700-20-09-01 Road Test - Control Housing • 1700-16-01-01 Take Charge • 1700-16-03-01 Diagnostic Time • 4329-03-02-38 Control Housing, Replacement • 1700-20-09-01 Road Test - Transmission Electronic Control Unit (TECU) • 1700-16-01-01 Take Charge • 1700-16-03-01 Diagnostic Time • 4319-03-02-03 Transmission ECU, Replacement • 1700-20-09-01 Road Test NA_Sister solutions K45673535 Campaign code SNV19-020e Solution visibility Dealer distribution Function(s)/component(s) affected Function affected Transmission , Diagnostic tool , SNV Function Group Function Group 43 gearbox , 47 gearbox and reverse gear (or forward gear) combined system Customer effect Main customer effect diagnostics/methodology , judder , slipping Visual appearance wear , crack/fracture , part lost/missing function Conditions Vehicle operating mode Frequency of occurrence of problem Gear ratio Administration when driving , when stationary , engagement random upshifting , downshifting , reverse gear Author RU4469V Dealer ID RU4469V Last modified by RU4469V Creation date 22-03-2018 20:03 Date of last update 01-04-2019 14:04 Review date 15-07-2018 00:07 Status Published Variantes Kola RWX - TRANSMISSION AT2412D - VPT AUTOMATED TRANSMISSION 2400NM 12SPEED , AT2612D VPT AUTOMATED TRANSMISSION 2600NM 12SPEED , ATO2612D , ATO3112D - VPT AUTOMATED TRANSMISSION 3100NM OVERDRIVE 12SPEED , AT2812D - VOLVO AUTOMATED TRANSMISSION 2800NM 12SPEED , ATO8006 - AMT 800NM 6 SPEED (AUTOMATED MECHANICAL TRANSMISSION) , ATO1056 AMT 1050NM 6 SPEED (AUTOMATED MECHANICAL TRANSMISSION) , ATO1 212 - AMT 1200NM 12 SPEED (AUTOMATED MECHANICAL TRANSMISSION) , AT2412F - VPT AUTOMATED TRANSMISSION 2400NM 12SPEED , AT2612F VPT AUTOMATED TRANSMISSION 2600NM 12SPEED , ATO2612F - VPT AUTOMATED TRANSMISSION 2600NM OVERDRIVE , AT2412C - VOLVO AUTOMATED TRANSMISSION 2400NM , AT2512C - VOLVO AUTOMATED TRANSMISSION 2500NM (1850 LB FT) , ATO2512C - VOLVO AUTOMATED TRANSMISSION 2500NM (1850 LB FT) OVERDRIVE , AT2812C - VOLVO AUTOMATED TRANSMISSION 2800NM (2050 LB FT)