A9119602052896_2

91 MIB2 High: radio does not start in "Presets" menu
91 19 60 2052896/2 May 15, 2019. Supersedes Technical Service Bulletin Group 91 number 18-17 dated
November 21, 2018 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3, A4, A5,
Q5, and Q7
2018
All
With Audi virtual cockpit
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised title
Revised Service (Updated Flash Table to represent updated SVM Code)
Revised Required Parts and Tools (Updated table)
1
11/21/2018
Initial publication
Customer states:
 The MMI starts in the wrong menu.
 The customer turns off the vehicle in the radio “Presets” menu after the car goes to sleep it will start in the
radio channel list.
Workshop findings:
 The condition can be reproduced.
Technical Background
The software needs to be updated and the optimized software will correct the Presets menu issue.
Production Solution
Introduced in current series.
Page 1 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
SVM Update Instructions
1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions, TSB
2047812: 00 SD Creator: How to setup and use the SD Creator for obtaining vehicle software updates via the
MirrorServer, and TSB 2047576: 91 MIB2 High Navigation Software Update Instructions (PR Code 7UG).
1. Update the instrument cluster control module, J285 (address word 0017) using the SVM action code as listed
in the table below, if necessary:
Model
Model
Year
Old Software
Part Number
4M0920890E
Q7
Old
New
New Software
Software Software Part Version
Version Number
(or higher)
0376
4M0920890E
0370
2018
4M0920890C
0372
SVM Code Input
0378
FPKWW378Q7
0379
FPKWW379B9
0069
FPKWW069A3Q2
4M0920890C
0376
8W5920890G
0377
8W5920890G
0369
A4/A5/Q5
2018
8W5920890D
0371
0373
8W5920890D
0377
A3
2018
8V0920890C
8V0920894C
0068
8V0920890C
8V0920894C
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.
Service Number:
9025
Damage Code:
0039
Page 2 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Labor Operations:
Software Update
0151 0000
Time stated on
the diagnostic
protocol (Max
100 TU)
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to service procedure
No allowance
0 TU
Road test after service procedure
No allowance
0 TU
Claim Comment:
As per TSB #2052896/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
If necessary order in advance the SD card for the model or install the software to an SD card with the
specifications SDHC or SDXC via the SD Creator:
Model
SD Card
Quantity
Q7
8S0906961AK
01 (Shop tool)
A4/A5/Q5
8S0906961AL
01 (Shop tool)
A3
8S0906961AM
01 (Shop tool)
Additional Information
The following Technical Service Bulletin will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
 TSB 2047812, 00 SD Creator: How to setup and use the SD Creator for obtaining vehicle software updates via
the MirrorServer.
 TSB 2047576, 91 MIB2 High Navigation Software Update Instructions (PR Code 7UG).
All part and service references provided in this TSB (2052896) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2019 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
Page 3 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2019 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.