N192212610

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5060
URGENT - DISTRIBUTE IMMEDIATELY
Date:
May 31, 2019
Subject: N192212610 - Customer Satisfaction Program
Corrosion In Connector To Power Take-Off (PTO) Module
Models: 2019 Chevrolet Silverado 4500/5500/6500
To:
All General Motors Dealers
General Motors is releasing Customer Satisfaction Program N192212610
today. The total number of U.S. vehicles involved is 76. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on June 18, 2019.
Global Warranty Management (GWM)
The Investigate Vehicle History (IVH) screen in the GWM system will be updated June
01, 2019. A list of involved vehicles in dealer new inventory is attached to this
message. Please hold all warranty transactions until IVH has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Customer Satisfaction Program
N192212610 – Corrosion In Connector To Power Take-Off (PTO)
Module
Release Date:
Attention:
May 2019
Revision:
00
This program is in effect until June 30, 2021.
Make
Chevrolet
Model
Silverado 4500/5500/6500
Model Year
From
To
2019
2019
RPO
Description
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
Certain 2019 model year Chevrolet Silverado 4500/5500/6500 vehicles may have a Power Take Off
(PTO) connector that has inadequate protection against water/debris intrusion. Over time, this could
affect the function of the upfit (if so equipped) and the vehicle may exhibit reduced engine power and/or
fail to restart.
Replace the engine wire harness and PTO Module.
Parts
Quantity
1
1
1
1
1
1
Part Name
Part No.
84687802
84687804
84687806
84687807
84659103
84677072
Engine Wire Harness
Engine Wire Harness
Engine Wire Harness
Engine Wire Harness
PTO Module (Non-Emergency)
PTO Module (Emergency)
Note: Use the VIN and the GM Electronic Parts Catalog (EPC) to determine which engine wiring harness and PTO Module
to order.
Due to the small number of vehicles involved, (76), and due to limited initial parts availability, dealers are encouraged not
to order program parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9104451
Description
Replace Engine Wiring Harness and PTO module
Copyright 2019 General Motors. All Rights Reserved.
Labor
Time
8.1
Trans.
Type
ZFAT
Net
Item
N/A
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Customer Satisfaction Program
N192212610 – Corrosion In Connector To Power Take-Off (PTO)
Module
Service Procedure
5318484
1.
Replace the engine wire harness as outlined in green in the illustration above (there may be minor variations
depending on truck options, use the new part as a guideline).
2.
Replace the PTO module. Refer to Engine Speed Power Take-Off Control Module Replacement and K44 Power
Take-Off Control Module: Programming and Setup in SI.
Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through June 30, 2021. Customers who have recently purchased vehicles sold from your vehicle inventory,
and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A
copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards
should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service
through June 30, 2021, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
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Customer Satisfaction Program
N192212610 – Corrosion In Connector To Power Take-Off (PTO)
Module
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. dealers
through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may contain customer
names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration
data for any purpose other than follow-up necessary to complete this program is a violation of law in several
states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete
this program.
Customer Notification
USA - General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this
bulletin).
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
Page 3 of 4
Customer Satisfaction Program
N192212610 – Corrosion In Connector To Power Take-Off (PTO)
Module
June 2019
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2019 model year Chevrolet Silverado 4500/5500/6500 vehicle may have a Power Take Off
(PTO) connector that has inadequate protection against water/debris intrusion. Over time, this could affect the function
of the upfit (if so equipped) and the vehicle may exhibit reduced engine power and/or fail to restart.
Your satisfaction with your Silverado 4500/5500/6500 is very important to us, so we are announcing a program to
prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the engine wire harness and PTO Module. This service will be
performed for you at no charge until June 30, 2021. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Puerto Rico – English
Puerto Rico – Español
Virgin Islands
GM Medium Duty Truck
Number
1-800-496-9994
1-800-496-9993
1-800-496-9994
1-800-862-4389
Text Telephones (TTY)
We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your Chevrolet Silverado
4500/5500/6500 provides you many miles of enjoyable driving.
Neelie O’Connor
Executive Director
North America Contact Center Operations
N192212610
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