TT250

Volume 250 - May 2019
WARRANTY SUPERSCREEN PRINT
REQUIREMENT — All Models and Years.
Vehicle Technical Info . . . . . . . . . page
CSI Award Winners . . . . . . . . . . . . page
Diamond Pro Award Winners . . page
Training News . . . . . . . . . . . . . . . . page
Techline Information . . . . . . . . . . page
MEDIC Information . . . . . . . . . . . . page
Bulletin Review . . . . . . . . . . . . . . . page
As noted in recent Warranty Bulletin
WB19-004: It is a requirement to print and
attach the Warranty “Superscreen” for every
Warranty repair order.
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Dealers should be checking the Warranty
Superscreen every time a Mitsubishi vehicle
arrives on the Service drive. Not only to
identify possible open recalls (nearly 2,000
cars are missed every month), but to confirm
10/100 “original owner” Warranty status, as
well as current Promotional offers, and prior
Warranty claim history.
For more details, see Warranty Bulletin WB19-004,
available on the MDL, under service -> Warranty
Central -> Warranty Bulletins. Also reprinted later
in this Tech Talk.
MITSUBISHI MiOIL PROGRAM — All Models
and Years.
Be sure to read the important article
“TAKATA AIR BAG VIDEO & QUIZ,” in Group
60 on page 3 in this Tech Talk.
In December 2018, the Mitsubishi MiOIL
Program was introduced to give dealers
lower pricing on bulk oil, along with other
benefits upon enrollment. Since then, 73% of
dealers have enrolled in the program.
GROUP 00 - General
NEW MIDTRONICS BATTERY TESTER: DEALER
CODE ENTRY REQUIRED — All Models and
Years.
Please be aware when going through the
“Setup” for the new Midtronics Battery
Tester, your Dealer code MUST be entered in
the tester. This is a crucial step, otherwise
the Midtronics Tester will not generate the
correct Battery Code for Warranty Claim
payment.
IMPORTANT: If the Midtronics Tester
“printout” does not show your Dealer code,
you must revisit the “setup” to enter the
Dealer code.
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On April 23, the new Bottled Oil Program was
announced, offering reduced pricing on
Genuine Mitsubishi Motor Oil and Mobil 1
synthetic products, in quart sizes. These can
be ordered through MAPS as a normal parts
order and delivered to your dealership.
It's not too late to take advantage of the
benefits the MiOIL Program offers your
dealership. For more details on the MiOIL
Program, or to enroll in the Bulk Oil program,
go to the MDL -> service -> Programs -> MiOil
Program; or contact your District Parts and
Service Manager.
GROUP 52A − Interior
Additionally, if an air freshener module leaks,
the scent fluid can damage the surface of
surrounding trim.
Replacement of the
instrument panel center vents includes the
radio control panel in some models and is
expensive.
 CLIP-ON AIR FRESHENER MODULES & CELL
PHONE HOLDERS CAN DAMAGE HVAC VENTS —
All models.
Installation and removal of air freshener
modules and cell phone holders can dislodge
the horizontal vent fins and the internal
vertical vent fins or can damage the vent
adjustment knobs. Normal adjustment of the
vents can also be blocked by these 2
components.
Broken Knob
Notify the customer with vent or surrounding
trim appearance issues, that use of air
freshener modules and cell phone holders can
cause damage, and repair for this type of
damage is not covered by warranty.
Air Freshener
Module
Damaged Black & Silver
Surfaces from Fluid Leak
GROUP 52A − Interior and
GROUP 52B − Supplemental Restraint
System (SRS)
Clip-on Cell Phone Holder
SEAT BELT RETRACTOR CONCERNS —
All models.
Whenever you identify a seat belt retractor
concern such as - seat belt is getting stuck, or
is not releasing or retracting properly, please
record a short video to show the condition
and upload it to the PRC. You could also open
a Techline case and attach it there.
This will help with the investigation of this
part. So far MMC has not identified any quality
concerns with the seat belt retractors that
were returned for investigation.
As always, your help is greatly appreciated.
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GROUP 60 - Recalls
 TAKATA AIR BAG VIDEO & QUIZ —
2012-17 i-MiEV, 2004-07 Lancer, Lancer
Evolution, Lancer Sportback, and 2006-09
Raider.
On November 27, 2018, a dealer letter was
sent to all dealers and states:
“Earlier this month, we posted a very
important message on the Mitsubishi Dealer
Link, from our President and CEO, Fred Diaz,
regarding the Takata Air Bag Recall. First
announced in 2014, it is by far the largest
safety recall ever conducted by the
automotive industry.
In the video, Mr. Diaz talks about the Takata
Air Bag recall, the steps we have taken, and
the progress we have made as a company. If
you haven't done so already, please take a
moment to view this video.
Starting November 27th, 2018, we've added
this video to the Mitsubishi Academy website
along with a Takata Air Bag Video quiz. You
can access the Academy website on the MDL.
The course code is TABV. We encourage
everyone at the dealership to watch this
video and then complete the quiz as soon as
possible.
Our mission is to account for 100% of
Mitsubishi vehicles affected by the Takata
recall by the end of 2019. To achieve this goal,
it will require teamwork between all of us at
MMNA and our dealers. With the Takata recall
information provided in this video and the
subsequent quiz, we can help to increase
consumer awareness and get these
dangerous inflators removed from all
affected Mitsubishi vehicles.
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Check with your District Parts and Service
Manager for your individual dealership Takata
completion percentage. If you are not at a
100% completion, please ensure you and your
staff are doing everything possible to take
care of these vehicles when they are at your
dealer. Start by having your service team
check for open recalls in the Vehicle Inquiry
Superscreen for all vehicles coming through
the service drive.
Develop a Takata action plan at your
dealership – your DPSM can assist with
building a plan. Conduct a service meeting,
including technicians, to review your
dealership performance. By taking these
simple, necessary steps, we will increase our
Takata recall completions.
Thank you in advance for your immediate
attention. Should you have any questions,
please do not hesitate to contact your District
Parts and Service Manager.“
NOTE: All dealership staff are encouraged to
watch this video and complete the quiz as soon
as possible.
Log on to Mitsubishi Academy, and search for
Course Code TABV.
ATIN-19-SR-001-A: MIRAGE G4 SRS
WARNING LAMP ILLUMINATION SAFETY
RECALL CAMPAIGN — 2017-2018 Mirage G4.
ATIN-19-SR-001-A was released recently
and states:
“A safety recall campaign will be conducted
on certain 2017 – 2018 Mirage G4 vehicles built
from March 24, 2016 to November 28, 2017, for
potential SRS Warning Lamp Illumination. It is
a violation of Federal law for a dealer to sell
or deliver any affected vehicles in your new
vehicle inventory until this recall has been
performed. Please check the Most Recent:
Open Campaign List e-report to identify
affected vehicles in your new vehicle
inventory.
Dealers must review the Warranty
Superscreen to confirm if any vehicles in
their new or used vehicle inventories are
affected, and conduct this campaign prior to
delivering them. When checking for
applicability of this campaign (C1901R), please
check for any other open campaigns. Always
obtain the customer's approval before
completing a campaign on a customer owned
vehicle.”
The self-diagnostic function used by the
internal acceleration sensor in the SRS-ECU
may misinterpret vibration caused by severe
road conditions and/or driving on a flat tire to
be a malfunction in the SRS-ECU. If this
occurs, the SRS warning lamp will illuminate
and none of the seven airbags available in the
vehicle will deploy in the event of a crash,
increasing the risk of injury or death in a crash.
Dealers are requested to reprogram the
SRS-ECU software with countermeasure
software.
Recall
Campaign
Bulletin
SR-19-001,
outlining
the
SRS-ECU
reprogramming procedure, will be made
available today on MDL and MEL.
IMPORTANT
Affected new or used inventory vehicles must be
repaired before the vehicle is sold/delivered. Dealers
must check their inventory vehicles' VINs on the
Warranty Superscreen to verify whether the vehicle
is involved in this recall campaign. It is a violation of
Federal law for a dealer to sell/deliver a new motor
vehicle or any new or used item of motor vehicle
equipment (including a tire) covered by the
notification under a sale or lease until the defect or
noncompliance is remedied.
Notification letters are scheduled to be
mailed to owners of affected vehicles,
beginning May 24, requesting they contact
their local Authorized Mitsubishi dealership to
schedule an appointment to have this recall
performed.
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The Warranty Bulletin below is referenced in an article on page 1 of this Tech Talk.
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CSI Awards
2018 DSS CSI RECOGNITION PROGRAM:
YEAR END AWARD WINNERS
CONGRATULATIONS RC HILL!!!
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TT
Saluting Mitsubishi DIAMONDPRO
MASTER ELITE
Technicians for 2018!
Information regarding award redemption will be announced soon.
MASTER ELITE TECHNICIANS
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Saluting Mitsubishi DIAMONDPRO
MASTER
Technicians for 2018!
Information regarding award redemption will be announced soon.
MASTER TECHNICIANS
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Saluting Mitsubishi DIAMONDPRO
SENIOR
Technicians for 2018!
Information regarding award redemption will be announced soon.
SENIOR TECHNICIANS
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Saluting Mitsubishi DIAMONDPRO
SPECIALIST
Technicians for 2018!
Information regarding award redemption will be announced soon.
SPECIALIST TECHNICIANS
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Saluting Mitsubishi DIAMONDPRO
SPECIALIST
Technicians for 2018!
Information regarding award redemption will be announced soon.
SPECIALIST TECHNICIANS
(continued)
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Technical Training Schedule
June - July 2019
Always check MDL for schedule updates. Since Mobile Training does not appear on the calendars below,
contact your District Parts & Service Manager for information about Mobile Training in your area.
NORTHEAST REGION
New Jersey Technical Training Center
SOUTHEAST REGION
Atlanta Technical Training Center
CENTRAL REGION
Dallas Technical Training Center
WEST REGION
California Technical Training Center
The second quarter technical quiz (TQ0219) became available on 4/1/2019 and will continue through midnight
6/30/2019. Successful completion of the technical quizzes are required for Service Technicians who wish to
obtain or maintain DiamondPro Certification.
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HOURS OF OPERATION:
Monday — Friday 6:30 am - 3:30 pm
Pacific Time
Techline is closed every other THURSDAY
9:30 - 10:30 A.M. (PST) for a staff meeting.
HOURS OF OPERATION:
Monday — Friday 7:00 am - 4:00 pm
Pacific Time
MEDIC Hotline will assist with MEDIC &
Scan Tool hardware or software issues.
Since Tech Talk 249 the following
bulletins have been released.
2019 Technical Service Bulletins, Safety Recalls, & Service Campaigns
Date
Posted
Publication
Number
Publication Title
Applicable Models
4/25/2019
TSB-19-13-003
Engine Does Not Restart and/or Failsafe
Mode Occurs Due to Frozen Relays Revised
2018-19 Eclipse Cross, 2008-17 Lancer, 2008-15
Lancer Evolution, 2010-16 Lancer Sportback, 2014-19
Mirage, 2017-19 Mirage G4, 2007-19 Outlander,
2011-19 Outlander Sport/RVR
4/25/2019
TSB-19-31-002
Caution Added to Valve Installation of TPMS
Transmitter - SMR
2018-19 Outlander, 2018-19 Outlander PHEV
4/25/2019
TSB-19-42A-006
Caution Added to Valve Installation of TPMS
Transmitter - SMR
2013-19 Outlander Sport/RVR
4/25/2019
TSB-19-54-011
Smartphone Not Registering to Mitsubishi
Connect
2018-19 Eclipse Cross
5/10/2019
SR-19-001
Mirage G4 SRS Warning Lamp Illumination Safety Recall Campaign
2017-18 Mirage G4
5/16/2019
TSB-19-00-002
Additional Model Codes for 2017 Outlander
Sport - SMR
2017 Outlander Sport/RVR
5/16/2019
TSB-19-00-003
Updates to 2019 Eclipse Cross General
Information - SMR
2017 Eclipse Cross
5/16/2019
TSB-19-23-005
Correction to Torque Converter Pressure for
Hydraulic Pressure Test - SMR
2016-17 Lancer & Lancer Sportback, 2016-17
Outlander, 2015-17 Outlander Sport
5/16/2019
TSB-19-27-002
Correction to Rear Differential Gear Oil SMR
2013-17 Lancer & Lancer Sportback, 2013
Outlander, 2013-18 Outlander Sport
5/16/2019
TSB-19-33-005
Updates to Stabilizer Bar Removal &
Installation Procedure- SMR
2014-15 Mirage
5/16/2019
TSB-19-37-003
Unable to Complete Coding Process When
Replacing the EPS-ECU
2018-19 Eclipse Cross
5/16/2019
TSB-19-54-012
Software Update for New or Replacement
Rockford Fosgate Amplifier (DAS) - Revised
2015-19 Mirage, 2019 Mirage G4
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Since Tech Talk 249 the following
TINs/ATINs have been released.
2019 Technical Information Notices, Advance Technical Information Notices
Date Posted
Publication
Number
5/10/2019
ATIN-19-SR-001-A
Publication Title
Mirage G4 SRS Warning Lamp Illumination
Safety Recall Campaign
Applicable Models
2017-18 Mirage G4
 2019 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
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