2053931.2

Technical Service Bulletin
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Unable to stream Infotainment media to the rear seat entertainment system
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2053931/2
EH
Released for publishing
May 17, 2019
New customer code
Object of complaint
information, navigation, communication, entertainment -> radio, navigation, MMI and drive device functions
information, navigation, communication, entertainment -> media playback
information, navigation, communication, entertainment -> TV operation
Vehicle data
Bentayga and Mulsanne
Sales types
Type
3Y2*
3Y2*
3Y6*
3Y6*
4V1*
4V1*
MY
2019
2020
2019
2020
2019
2020
Brand Designation Engine code Gearbox code
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*
Documents
Document name
master.xml
Final drive code
*
*
*
*
*
*
Complaint type Position
functionality
functionality
functionality
Technical Service Bulletin
Unable to stream Infotainment media to the rear seat entertainment system
Transaction No.: 2053931/2
Release date: May 17, 2019
Condition
Unable to stream media to the rear seat entertainment system from the Infotainment system
Technical Background
The ability to steam media to the rear seat entertainment system from the Infotainment system is no longer available from 19 model year onwards
Production Solution
Refer to the Technical background section of this TPI
Service
The retailer should explain to the customer that the 19 model year Infotainment system software does not permit streaming media (DVD/TV) to the
rear seat entertainment system.
This is due to a legal change at the start of 19 model year which was required as part of an agreement with the Infotainment control unit supplier