16NA331
Service Bulletin Details
Public Details for: 16NA331
This warranty administration bulletin provides the information on general motors tire warranty policies and procedures for low cab forward medium duty trucks (us medium duty dealers only).
- 2020 - 2019 - 2018 - 2017 - 2016 -
Models from 2020
2020 CHEVROLET SILVERADO 3500 |
2020 CHEVROLET SILVERADO 4500HD |
2020 CHEVROLET SILVERADO 5500HD |
Models from 2019
2019 CHEVROLET SILVERADO 3500 |
2019 CHEVROLET SILVERADO 4500HD |
2019 CHEVROLET SILVERADO 5500HD |
Models from 2018
2018 CHEVROLET 3500 |
2018 CHEVROLET SILVERADO 3500 |
Models from 2017
2017 CHEVROLET LOW CAB 4500 |
2017 CHEVROLET LOW CAB 5500 |
2017 CHEVROLET SILVERADO 3500 |
Models from 2016
2016 CHEVROLET 3500 |
2016 CHEVROLET SILVERADO 3500 |
Service Bulletin Bulletin No.: 16-NA-331 Date: May, 2019 WARRANTY ADMINISTRATION Subject: General Motors Tire Warranty Policies and Procedures for Low Cab Forward Medium Duty Trucks (U.S. Medium Duty Dealers Only) Brand: Model: Chevrolet Low Cab Forward Medium Duty Trucks Model Year: VIN: from to 2016 2020 from Engine: Transmission: All All to Involved Region or Country U.S. Dealers Only Information General Motors is providing this bulletin to outline the Tire Warranty Policies and Procedures for 2016 and newer Chevrolet Low Cab Forward Medium Duty Trucks. Tire Warranty Determining a Defect What is Covered Chevrolet Medium Duty dealers are not authorized by General Motors to determine if a tire has failed as the result of a defect. Only an authorized tire manufacturer representative can make that assessment. The tire manufacturer representative must inspect the suspected defective tire(s) to make the determination. If the tire manufacturer representative determines that a tire is not defective, it will not be covered under the General Motors tire warranty. General Motors will only honor warranty claims for tires that have been determined defective directly by the tire manufacturer representative. Dealers are required to follow the procedure below when administering the GM Tire Warranty. Failure to comply with this procedure will result in claim denial and/or charge-back. For two (2) years, or 24,000 miles (whichever occurs first) : If any tire originally equipped on the truck is defective (Please see below for what is not covered), the tire will be repaired or replaced by an authorized tire dealer. What is NOT Covered The tire warranty does not cover normal tire wear or damage caused by road hazards, lack of maintenance, improper use of tire chains, alterations, overloading or vandalism. Tire Warranty Policy Tire Serial Number All tires have serial numbers, which are recorded when installed onto a vehicle during production. In this manner, every tire can be matched to the Vehicle Identification Number (VIN). Only tire serial numbers associated to a VIN at the time of production are considered original equipment. This warranty coverage is for the tires as installed to the original VIN at the time of production. If any tire is moved from one vehicle to another, it is considered an alteration and is no longer covered under the tire warranty. Copyright 2019 General Motors LLC. All Rights Reserved. Page 2 May, 2019 Procedure When a tire is suspected to be defective, follow these steps: 1. Inform the customer that warranty coverage will not be determined until the tire is deemed defective by an authorized tire manufacturer representative. If it is determined not to be a defect, all costs will be paid by the customer. 4587916 2. Determine the manufacturer of the tire installed on the vehicle and record the tire serial numbers (you may also request this from the tire shop). 3. Sublet the vehicle to the local authorized tire manufacturer facility for tire inspection and serial number confirmation. Bulletin No.: 16-NA-331 For the location nearest to your dealer, please use the store locator at the appropriate tire manufacturer website. • www.yokohamatire.com • www.bridgestonetire.com • www.continentaltire.com 4. Receive the inspection results from the tire manufacturer representative. Be sure that the inspection results include the tire serial number. • If the tire manufacturer representative determines there is a defect, some or all of the costs for the tire repair will be absorbed by the tire manufacturer. Tire manufacturers have varying policies regarding prorated reimbursement based on remaining useful tire life, which may affect the level of coverage from the tire manufacturer. Any reasonable outstanding balance for the repair or replacement of a defective tire may be submitted to General Motors for reimbursement as a sublet up to 2 years or 24,000 miles, whichever comes first. • If the failure is determined NOT to be caused by a defect, any inspection costs and repair/ replacement costs will be the responsibility of the customer. Warranty Transaction Submission Information For vehicles covered under warranty with a confirmed tire defect, dealers should use the information below to submit a warranty transaction for any costs NOT covered by the tire manufacturer up to 2 years or 24,000 miles, whichever comes first. The original sublet bill (which includes tire serial numbers) must be attached to the job card and retained in the vehicle history file. Dealers can submit up to $25.00 for administration of a Tire Warranty sublet. Tire Brand Labor Operation Description Net / Admin Allowance Yokohama E0425 Tire Warranty $25.00 Bridgestone E0425 Tire Warranty $25.00 Continental E0425 Tire Warranty $25.00 Version 2 Modified Released September 29, 2016. Revised May 07, 2019 – Added 2018 – 2020 Model Years. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION