ZKC_Region Lette

Service Bulletin Details

Public Details for: ZKC_Region Lette

Region letter: toyota has received reports regarding the brake actuator assembly and brake booster pump assembly on certain 2008 - 2010 model year highlander hybrid vehicles. These reports have indicated certain internal malfunctions of the


- 2010 - 2009 - 2008 -

Models from 2010
2010 TOYOTA HIGHLANDER HYBRID
Models from 2009
2009 TOYOTA HIGHLANDER HYBRID
Models from 2008
2008 TOYOTA HIGHLANDER HYBRID 
INTEROFFICE MEMORANDUM
Original Publication Date: June 6, 2019
To:
All Toyota Region and Private Distributor General Managers / Vice Presidents
From:
Tom Trisdale
Vice-President, Product Quality and Service Support
CUSTOMER SUPPORT PROGRAM ZKC
Certain 2008-2010 Model Year Highlander Hybrid Vehicles
Coverage for Brake Actuator Assembly and Brake Booster Pump Assembly
Specific information for Region support is provided below.
Background
Toyota has received reports regarding the Brake Actuator Assembly and Brake Booster Pump Assembly on
certain 2008 - 2010 model year Highlander Hybrid vehicles. These reports have indicated certain internal
malfunctions of the Brake Actuator Assembly.
Although the Brake Actuator Assembly and Brake Booster Pump Assembly are covered by Toyota’s New
Vehicle Limited Warranty for normal warranty coverage period, 3 years or 36,000 miles (whichever comes first),
we at Toyota care about the customers’ ownership experience. Toyota is providing coverage for repairs related
to the certain internal malfunctions of the brake booster assemblies.
The following information is provided to inform you and your staff of the program notification schedule and
your degree of involvement.
Dealer Notification
The attached dealer letter will be sent to all Toyota dealers on June 6, 2019.
Please reference the attached Dealer Letter for additional details.
Please review this notification with your staff to assure that all relevant personnel have been briefed regarding
this subject.
Thank you for your cooperation.
© 2019 Toyota Motor Sales, USA

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