B640419

Service Information
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Heating and Air Conditioning
Technical Service
B64 04 19
June 2019
INTERMITTENT HEATER OUTPUT
This Service Information bulletin replaces SI B64 04 19 dated April 2019
What’s New:
• Added new vehicle models
• Added note to Situation section
• Added part number verification to Procedure section
• Added new part numbers
• Warranty information attachment
MODEL
G12 PHEV (740e
xDrive iPerformance
Sedan)
I15 (i8 Roadster)
G30 PHEV (530e
iPerformance Sedan)
I01 (i3)
I12 (i8 Coupe)
Produced from March 1 thru December 1, 2018
SITUATION
Intermittently the vehicle has no heater output, and the following fault code is stored in the IHKA:
Fault code
E70C3A
Control module
IHKA
Text
Electric auxiliary heater: EDH does not respond
Additional fault codes can also be stored:
Fault code
Control module
E71482
IHKA
E7147F
IHKA
Text
Message OBD (LIN timeout, 0x11, AC-LIN4) receiver
IHKA, transmitter electric heater
Message OBD (LIN timeout, 0x13, AC-LIN4): receiver
IHKA, sender of electric A/C compressor
Note: In some cases the customer may also complain of a check engine light (MIL).
CAUSE
IHKA software, faulty electric heater (EH); or faulty communication between the EH and the IHKA.
CORRECTION
Replace the EH and program the vehicle if required.
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PROCEDURE
1. Replace the EH per Repair Instructions 64 12 320 “Removing and installing/replacing electrical
heating”.
Note: Verify the correct part number is
being installed!
(G12 & G30 shown as example)
2. Program the vehicle with ISTA 4.14.1x (I-Level 18-11-520) or higher.
•
•
Always connect a BMW-approved battery charger/power supply (SI B04 23 10)
For information on programming and coding with ISTA, refer to CenterNet / TIS / Technical
Documentation / Programming and Diagnostics / Programming Documentation
3. If the I-Level is currently 18-11-520 or higher:
•
•
Do not program the vehicle
Continue diagnosis with ISTA
PARTS INFORMATION
I12 & I15Part Number
64 12 9 893 004
Description
Flow heater electr.
Quantity
1
Description
Flow heater electr.
Quantity
1
Description
Flow heater electr.
Quantity
1
Description
Coolant I01, I12, I15 (1 Liter concentrate)
Quantity
Sublet as needed
I01Part Number
64 12 9 893 003
G12 & G30Part Number
64 12 9 892 240
Bulk Materials
Part Number
83 51 2 355 296
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82 14 1 467 704 Coolant G12, G30 (1 Gallon concentrate)
Sublet as needed
WARRANTY INFORMATION
Defect Code 64 12 19 11 00 Electric auxiliary heater/PTC occasional failure
Refer to the Attachment for Warranty Information.
Attachment to SI B64 04 19
June 2019
INTERMITTENT HEATER OUTPUT
WARRANTY INFORMATION
Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light
Trucks or the BMW Certified Pre-Owned Program.
Defect Code
64 12 19 11 00
Electric auxiliary heater/PTC occasional failure
Labor Operation:
00 00 006
Labor Allowance:
Refer to AIR
Description:
Performing vehicle test (with vehicle diagnosis
system – checking faults) (Main work)
Or:
00 00 556
Refer to AIR
Performing vehicle test (with vehicle diagnosis
system – checking faults) (Plus work)
And:
61 21 528
Refer to AIR
Connect an approved battery charger/power supply
(indicated in AIR as Charging battery)
And:
61 25 910
Refer to AIR
Recharging high-voltage battery unit (to high voltage
charging socket)
And:
64 12 821
Refer to AIR
Replace electrical heating (after vehicle diagnosis)
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556
instead.
And, if necessary:
Labor Operation:
61 00 730
Labor Allowance:
Refer to AIR
Description:
Programming/encoding control unit(s)
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
During the same workshop visit, if a vehicle also requires another Technical Campaign or repair
that also includes programming and encoding the control modules, the programming procedure
may only be invoiced one time.
And, as necessary:
Sublet – Bulk Materials
Sublet Code 4
See sublet
reimbursement
calculation below
Reimbursement for the repair-related bulk materials
(Please do not use the part number(s) for claim
submission)
Sublet reimbursement calculation for claiming the used quantities of repair-related bulk materials (BMW
part numbers) is at dealer net plus your centers handling.
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BMW Antifreeze/Coolant: Claim the corresponding dollar amount for the quantity needed to replace
what was drained with a 50/50 coolant/water solution.
Enter this material cost in sublet and itemize the amount in the claim comment section.
Programming and Encoding - Vehicle Control Units
A. The programming procedure automatically reprograms and encodes all vehicle control modules
which do not have the latest software i-level. If one or more control module failures occur during
this programming procedure:
 Please claim this consequential control module-related repair work under the defect code listed
in this bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments
section.
B. For control module failures that occurred prior to performing this programming procedure:
 When covered under an applicable limited warranty, claim this control module-related repair
work using the applicable defect code and labor operations (including diagnosis) in AIR.
Other Repairs
If other eligible and covered work is performed as a result of performing the ISTA diagnostics and
related test plans, claim this work with the applicable defect code and the labor operations (including
diagnosis) that are listed in AIR.
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