SMB00-439-2019-0

VOLVO CAR
SERVICE AND PARTS BUSINESS
Service Manager Bulletin
TITLE:
Care by Volvo Maintenance Service Wear & Tear
Seasonal Wheel Swap Coverage
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
00
439
Warranty
Canada
REFERENCE BULLETINS:
Service Personnel:
Read and initial
SERVICE
MANAGER
SERVICE
WRITER
ISSUE DATE:
STATUS DATE:
2019-06-04
2019-06-04
WARRANTY
ADMINISTRATOR
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“Right first time in Time”
CARE BY VOLVO COVERAGE
CUSTOMER OFFER
Care by Volvo Coverage provides scheduled maintenance service, wear item coverage and seasonal
winter wheel kit changes to help ensure the customers trouble free operation of their new Volvo vehicle.
This offer is only applicable to vehicles delivered under the terms and conditions of Care by Volvo
in Canada.
The Care by Volvo Coverage is a Canada specific program and is valid only when repairs are performed
at an authorized Canadian Volvo retailer subject to all applicable exclusions or limitations.
Note: It is the servicing retailer’s responsibility to confirm vehicle eligibility for coverage and mileage
limitations before any service and/or repair is performed.
Care by Volvo Coverage:
• Maintenance Service Coverage
-- 2 years (24 months) from the vehicles original in service date or up to 48,000 kms;
(whichever occurs first).
-- Limited only to those scheduled maintenance services as outlined in the Warranty and
Maintenance Records Information manual and/or VIDA.
-- The vehicle mileage at time of service should not exceed +/- 2,400 kilometers of the stated
interval. Low mileage cars must be serviced once annually.
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2019 VOLVO CAR USA, LLC
Service Manager Bulletin 00-439
•
Wear and Tear Coverage
-- 2 years (24 months) from the vehicles in service date or up to 48,000 kms; (whichever occurs
first).
-- Covered items are: brake pads, brake rotors and wiper blades*.
*Brakes are covered for wear only. Wiper blades are limited to 1 set per year.
•
Seasonal Tire Coverage
-- 2 years (24 months) or up to 48,000 kms; (whichever occurs first).
The warranty processing system will be used to reimburse retailers for claims submitted under Care by
Volvo Coverage.
CUSTOMER RESPONSIBILITY
All eligible Care by Volvo vehicles retail delivered and registered in Canada by an authorized Volvo
dealer will qualify for this program.
•
•
•
CBVCAMA coverage expires 2 years (24 months) from the vehicles original in service date or at
48,000 kms (whichever comes first).**
CBVCAWH coverage expires 2 years (24 months) from the vehicles original in service date or
48,000 kms (whichever comes first).**
CBVCAWT coverage expires 2 years (24 months) from the vehicles original in service date or
48,000 kms (whichever comes first).**
**Care by Volvo coverage is not transferred automatically to subsequent owners. Coverage is only
applicable to the original subscriber.
RETAILER RESPONSIBILITY
It is the servicing retailer’s responsibility to confirm vehicle eligibility for coverage and mileage
limitations before any service and /or repair is performed.
The Warranty Vehicle Inquiry screen will identify vehicles eligible for this program with the following
designation:
Message(s):
Eligible for: Care by Volvo: Maintenance claims, 2 year/48
Eligible for: Care by Volvo: Wheel swap claims, 2 year/48
Eligible for: Care by Volvo: Wear and tear claims, 2 year/48
Failure to properly verify coverage under the program will result in claim denial.
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2019-06-04
Service Manager Bulletin 00-439
CLAIM REIMBURSEMENT & SUBMISSION PROCEDURES
Volvo Car Canada, LLC will process claims for Care by Volvo Coverage through the Warranty
Processing system. The LONG FORM application will be utilized for all claims. The applicable claim
types and operations are provided below.
Claim type 01:
Must be used when replacing wear items (brake pads, brake rotors or wiper blades) during the
adjustment period (months 1-12).
Claim Submission:
Long Form Claim
Claim types: 01
Cause Code: 98
Symptom Code: applicable to the customer’s complaint
Only the following operation numbers can be submitted.
Wiper Blades – front (2): 36304-2
Wiper Blade – rear (1): 36351-2
Brake Pads – front (2): 51104-0
Brake Pads – rear (2): 51204-0
Brake Rotors- front (2): 51116-0
Brake Rotors- rear (2): 51216-0
Brake Pads & Rotors – front (2): 51117-0
Brake Pads & Rotors – rear (2): 51217-0
Labor Time: refer to the VST for labor reimbursement.
Part Numbers: refer to VIDA for applicable part numbers.
Claim Type CBVCAWT:
Is used when submitting for wear items after the adjustment period (brake pads, brake rotors or wiper
blades) up to 24 months or 48,000 kms (months 13-24).
Claim Submission:
Long Form Claim
Claim types: CBVCAWT
Cause Code: 98
Symptom Code: 1C
2019-06-04
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Service Manager Bulletin 00-439
Only the following operation numbers can be submitted.
Wiper Blades – front (2): 36304-2
Wiper Blade – rear (1): 36351-2
Brake Pads – front (2): 51104-0
Brake Pads – rear (2): 51204-0
Brake Rotors- front (2): 51116-0
Brake Rotors- rear (2): 51216-0
Brake Pads & Rotors – front (2):51117-0
Brake Pads & Rotors – rear (2):51217-0
Labor Time: refer to the VST for labor reimbursement.
Part Numbers: refer to VIDA for applicable part numbers.
Claim Type CBVCAMA:
Is used for scheduled maintenance services, as outlined in the Warranty and Maintenance Records
Information manual and/or VIDA. (months 1-24 or up to 48,000 kms, whichever occurs first).
Claim Submission:
Long Form Claim
Claim types: CBVCAMA
Cause Code: 98
Symptom Code: 1C
Only the following operation numbers can be submitted when applicable.
Volvo Original Maintenance: 17301-2 (1)
Wear and Tear Inspection: 17302-3 (1)
Cleaning Inside of the Windshield (in front of camera): 17481-3
Air cleaner passenger compartment replace: 17432-3
Labor Time: refer to the VST for labor reimbursement.
Part Numbers: refer to VIDA for applicable part numbers.
Claim Type CBVCAWH:
Is used when submitting claims for seasonal wheel swaps up to 24 months or 48,000 kms (months 1-24)
Claim Submission:
Long Form Claim
Claim types: CBVCAWH
Cause Code: 98
Symptom Code: 1C
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2019-06-04
Service Manager Bulletin 00-439
Only the following operation number can be submitted.
Wheels 4 pcs remove and install – (1) 77064-2
Labor Time: refer to the VST for labor reimbursement.
Labor Reimbursement:
The retailer’s warranty labor rate, which is in effect on the date of the repair order, will be used to
calculate labor reimbursement.
Parts Reimbursement:
Will be at normal warranty rates (except for any expendable items) which are in effect on the date of the
repair (no handling credit will apply).
Care by Volvo coverage is not transferred automatically to subsequent owners. Coverage is only
applicable to the original subscriber.
2019-06-04
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