A9119732052896_3
Service Bulletin Details
Public Details for: A9119732052896_3
This bulletin contains a software update that corrects the issue where the mmi starts in the wrong menu.
- 2018 -
Models from 2018
2018 AUDI A3 |
2018 AUDI A3 CABRIOLET |
2018 AUDI A4 |
2018 AUDI A4 ALLROAD |
2018 AUDI A5 |
2018 AUDI Q5 |
2018 AUDI Q7 |
91 MIB2 High: radio does not start in "Presets" menu 91 19 73 2052896/3 July 16, 2019. Supersedes Technical Service Bulletin Group 91 number 19-60 dated May 15, 2019 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A3, A4, A5, Q5, and Q7 2018 All With Audi virtual cockpit Condition REVISION HISTORY Revision Date Purpose 3 - Revised header (Corrected Elsa display issue) 2 05/15/2019 Revised title Revised Service (Updated SVM Table to represent updated SVM Code) Revised Required Parts and Tools (Updated table) 1 11/21/2018 Initial publication Customer states: The MMI starts in the wrong menu. The customer turns off the vehicle in the radio “Presets” menu after the car goes to sleep it will start in the radio channel list. Workshop findings: The condition can be reproduced. Technical Background The software needs to be updated and the optimized software will correct the Presets menu issue. Production Solution Introduced in current series. Page 1 of 4 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Service SVM Update Instructions 1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions, TSB 2047812: 00 SD Creator: How to setup and use the SD Creator for obtaining vehicle software updates via the MirrorServer, and TSB 2047576: 91 MIB2 High Navigation Software Update Instructions (PR Code 7UG). 2. Update the instrument cluster control module, J285 (address word 0017) using the SVM action code as listed in the table below, if necessary: Model Model Year Old Software Part Number 4M0920890E Q7 Old New New Software Software Software Part Version Version Number (or higher) 0376 4M0920890E 0370 2018 4M0920890C 0372 SVM Code Input 0378 FPKWW378Q7 0379 FPKWW379B9 0069 FPKWW069A3Q2 4M0920890C 0376 8W5920890G 0377 8W5920890G 0369 A4/A5/Q5 2018 8W5920890D 0371 0373 8W5920890D 0377 A3 2018 8V0920890C 8V0920894C 0068 8V0920890C 8V0920894C Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9025 Damage Code: 0039 Page 2 of 4 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Labor Operations: Software Update 0151 0000 Time stated on the diagnostic protocol (Max 100 TU) Diagnostic Time: GFF No allowance 0 TU Road test prior to service procedure No allowance 0 TU Road test after service procedure No allowance 0 TU Claim Comment: As per TSB #2052896/3 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools If necessary order in advance the SD card for the model or install the software to an SD card with the specifications SDHC or SDXC via the SD Creator: Model SD Card Quantity Q7 8S0906961AK 01 (Shop tool) A4/A5/Q5 8S0906961AL 01 (Shop tool) A3 8S0906961AM 01 (Shop tool) Additional Information The following Technical Service Bulletin will be necessary to complete this procedure: TSB 2011732, 00 Software Version Management (SVM), operating instructions. TSB 2047812, 00 SD Creator: How to setup and use the SD Creator for obtaining vehicle software updates via the MirrorServer. TSB 2047576, 91 MIB2 High Navigation Software Update Instructions (PR Code 7UG). All part and service references provided in this TSB (2052896) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2019 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property Page 3 of 4 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 4 of 4 © 2019 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.